RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video,
identify 1 or 2
interpersonal
communication behaviors
that escalated and made
Write about Jenna here.
the conflict worse. See
Section 2: Lessons 4.2-
4.5
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate
and make the conflict
worse? For each behavior
you identified in A1,
describe how those
,
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video,
identify 1 or 2
interpersonal
communication behaviors
that escalated and made
Write about Jenna here.
the conflict worse. See
Section 2: Lessons 4.2-
4.5
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate
and make the conflict
worse? For each behavior
you identified in A1,
describe how those
,
