Final Exam Introduction to Healthcare
Management ACTUAL QUESTIONS AND
CORRECT ANSWERS
Locations - CORRECT ANSWERS✅✅The main difference between direct and non-direct
care settings is?
Patient Satisfaction - CORRECT ANSWERS✅✅External domains of health care
management include all of the following EXCEPT
Medicare/Medicaid - CORRECT ANSWERS✅✅Internal domains of health care
management include all of the following EXCEPT
Technical - CORRECT ANSWERS✅✅This competency reflects expertise or ability to
perform a specific work task
Interpersonal - CORRECT ANSWERS✅✅This competency enables a manager to
communicate with and work well with other individuals
Directing - CORRECT ANSWERS✅✅The focus in this function is on initiating action in
the organization through effective leadership
Controlling - CORRECT ANSWERS✅✅This function refers to monitoring staff activities
and performance
Staffing - CORRECT ANSWERS✅✅This function refers to acquiring a retaining human
resource
Fellowship - CORRECT ANSWERS✅✅An effective leader must be able to inspire and get
commitment from all people
Empathy - CORRECT ANSWERS✅✅The EI (emotional intelligence) dimensions of
"Social awareness skill, and putting yourself in another's shoes)
, Stakeholder - CORRECT ANSWERS✅✅Anyone who benefits from a job well done. Can
be internal or external. Governmental or organizational
Differences between leadership and management - CORRECT ANSWERS✅✅Leadership
deals with the external (fostering vendors, outside issues) management deals with internal
(staffing, regulation following)
Ethics - CORRECT ANSWERS✅✅The right and wrong in any certain circumstance
False - CORRECT ANSWERS✅✅Engaged employees are not as loyal because they are
more interested in the best opportunity. T or F
True - CORRECT ANSWERS✅✅Understanding what motivates employees in different
generations is becoming increasingly important for healthcare managers. T or F
False - CORRECT ANSWERS✅✅Extrinsic rewards come from within the individual
employee. T or F
False - CORRECT ANSWERS✅✅Avoidance learning is often referred to as positive
reinforcement. T or F
False - CORRECT ANSWERS✅✅Intrinsic rewards are tangible. T or F
True - CORRECT ANSWERS✅✅Motivation is not manipulation. T or F
True - CORRECT ANSWERS✅✅Disengaged healthcare workers have an impact on an
organizations borrom line. T or F
True - CORRECT ANSWERS✅✅Theory X, Theory Y, and Theory Z are all forms of
motivation theories developed from a management perspective. T or F
Management ACTUAL QUESTIONS AND
CORRECT ANSWERS
Locations - CORRECT ANSWERS✅✅The main difference between direct and non-direct
care settings is?
Patient Satisfaction - CORRECT ANSWERS✅✅External domains of health care
management include all of the following EXCEPT
Medicare/Medicaid - CORRECT ANSWERS✅✅Internal domains of health care
management include all of the following EXCEPT
Technical - CORRECT ANSWERS✅✅This competency reflects expertise or ability to
perform a specific work task
Interpersonal - CORRECT ANSWERS✅✅This competency enables a manager to
communicate with and work well with other individuals
Directing - CORRECT ANSWERS✅✅The focus in this function is on initiating action in
the organization through effective leadership
Controlling - CORRECT ANSWERS✅✅This function refers to monitoring staff activities
and performance
Staffing - CORRECT ANSWERS✅✅This function refers to acquiring a retaining human
resource
Fellowship - CORRECT ANSWERS✅✅An effective leader must be able to inspire and get
commitment from all people
Empathy - CORRECT ANSWERS✅✅The EI (emotional intelligence) dimensions of
"Social awareness skill, and putting yourself in another's shoes)
, Stakeholder - CORRECT ANSWERS✅✅Anyone who benefits from a job well done. Can
be internal or external. Governmental or organizational
Differences between leadership and management - CORRECT ANSWERS✅✅Leadership
deals with the external (fostering vendors, outside issues) management deals with internal
(staffing, regulation following)
Ethics - CORRECT ANSWERS✅✅The right and wrong in any certain circumstance
False - CORRECT ANSWERS✅✅Engaged employees are not as loyal because they are
more interested in the best opportunity. T or F
True - CORRECT ANSWERS✅✅Understanding what motivates employees in different
generations is becoming increasingly important for healthcare managers. T or F
False - CORRECT ANSWERS✅✅Extrinsic rewards come from within the individual
employee. T or F
False - CORRECT ANSWERS✅✅Avoidance learning is often referred to as positive
reinforcement. T or F
False - CORRECT ANSWERS✅✅Intrinsic rewards are tangible. T or F
True - CORRECT ANSWERS✅✅Motivation is not manipulation. T or F
True - CORRECT ANSWERS✅✅Disengaged healthcare workers have an impact on an
organizations borrom line. T or F
True - CORRECT ANSWERS✅✅Theory X, Theory Y, and Theory Z are all forms of
motivation theories developed from a management perspective. T or F
