NOCTI GENERAL MANAGEMENT EXAM
QUESTIONS WITH VERIFIED ANSWERS
NEW MODIFIED GRADED A+
strategic planning --CORRECT ANSWER--the process of determining the
major goals of the organization and the policies and strategies for obtaining and
using resources to achieve those goals
tactical planning --CORRECT ANSWER--the process of developing detailed,
short term statements about what is to be done, who is to do it, and how it is to
be done
operational planning --CORRECT ANSWER--the process of setting work
standards and schedules necessary to implement the company's tactical
objectives
contingency planning --CORRECT ANSWER--the process of preparing
alternative courses of action that may be used if the primary plans don't achieve
the organizations objectives
decision making --CORRECT ANSWER--choosing among two or more
alternatives
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,problem solving --CORRECT ANSWER--the process of solving the everyday
problems that occur. problem solving is less formal than decision making and
usually calls for quicker action
brainstorming --CORRECT ANSWER--coming up with as many solutions to a
problem as possible in a short period of time with no censoring of ideas
PMI --CORRECT ANSWER--PMI = Pluses, Minuses, Implications; listing all
the pluses for a solution in one column, all the minuses in another, and the
implications in a third column
organization chart --CORRECT ANSWER--a visual device that shows
relationships among people and divides the organizatins work; it shows who is
accountable for the completion of specific work and who reports to whom
top management --CORRECT ANSWER--highest level of management,
consisting of the president and other key company executives who develop
strategic plans
middle management --CORRECT ANSWER--the level of management that
includes general managers, dividsion managers, and branch and plant managers
who are responsible for tactical planning and controlling
supervisory management --CORRECT ANSWER--managers who are directly
responsible for supervising workers and evaluating their daily performance
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,management --CORRECT ANSWER--the process used to accomplish
organizational goals through planning, organizing, leading, and controlling
people and other organizational resources
planning --CORRECT ANSWER--a management function that includes
anticipating trends and determining the best strategies and tactics to achieve
organizational goals and objectives
organizing --CORRECT ANSWER--a management function that includes
designing the structure of the organization and creating conditions and systems
in which everyone and everything work together to achieve the organizations
goals and objectives
leading --CORRECT ANSWER--creating a vision for the organization and
guiding, training, coaching, and motivating others to work effectively to achieve
the organizations goals and objectives
controlling --CORRECT ANSWER--a management function that involves
establishing clear standards to determine whether or not an organization is
progressing toward its goals and objectives, rewarding people for doing a good
job, and taking corrective action if they are not
vision --CORRECT ANSWER--an encompassing explanation of why the
organization exists and where it's trying to head
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, mission statement --CORRECT ANSWER--an outline of the fundamental
purpose of an organization
goals --CORRECT ANSWER--the broad, long term accomplishments an
organization wishes to attain
objectives --CORRECT ANSWER--specific, short term statements detailing
how to achieve the organizations goals
SWOT analysis --CORRECT ANSWER--SWOT = Strengths, Weaknesses,
Opportunities and Threats; a planning tool used to analyze an organizations
strengths, weakness, opportunities and threats
What are technical skills --CORRECT ANSWER--skills that involve the ability
to perform tasks in a specific discipline or department
human relations skills --CORRECT ANSWER--skills that involve
communication and motivation; they enable managers to work through and with
people
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QUESTIONS WITH VERIFIED ANSWERS
NEW MODIFIED GRADED A+
strategic planning --CORRECT ANSWER--the process of determining the
major goals of the organization and the policies and strategies for obtaining and
using resources to achieve those goals
tactical planning --CORRECT ANSWER--the process of developing detailed,
short term statements about what is to be done, who is to do it, and how it is to
be done
operational planning --CORRECT ANSWER--the process of setting work
standards and schedules necessary to implement the company's tactical
objectives
contingency planning --CORRECT ANSWER--the process of preparing
alternative courses of action that may be used if the primary plans don't achieve
the organizations objectives
decision making --CORRECT ANSWER--choosing among two or more
alternatives
Page 1 of 71
,problem solving --CORRECT ANSWER--the process of solving the everyday
problems that occur. problem solving is less formal than decision making and
usually calls for quicker action
brainstorming --CORRECT ANSWER--coming up with as many solutions to a
problem as possible in a short period of time with no censoring of ideas
PMI --CORRECT ANSWER--PMI = Pluses, Minuses, Implications; listing all
the pluses for a solution in one column, all the minuses in another, and the
implications in a third column
organization chart --CORRECT ANSWER--a visual device that shows
relationships among people and divides the organizatins work; it shows who is
accountable for the completion of specific work and who reports to whom
top management --CORRECT ANSWER--highest level of management,
consisting of the president and other key company executives who develop
strategic plans
middle management --CORRECT ANSWER--the level of management that
includes general managers, dividsion managers, and branch and plant managers
who are responsible for tactical planning and controlling
supervisory management --CORRECT ANSWER--managers who are directly
responsible for supervising workers and evaluating their daily performance
Page 2 of 71
,management --CORRECT ANSWER--the process used to accomplish
organizational goals through planning, organizing, leading, and controlling
people and other organizational resources
planning --CORRECT ANSWER--a management function that includes
anticipating trends and determining the best strategies and tactics to achieve
organizational goals and objectives
organizing --CORRECT ANSWER--a management function that includes
designing the structure of the organization and creating conditions and systems
in which everyone and everything work together to achieve the organizations
goals and objectives
leading --CORRECT ANSWER--creating a vision for the organization and
guiding, training, coaching, and motivating others to work effectively to achieve
the organizations goals and objectives
controlling --CORRECT ANSWER--a management function that involves
establishing clear standards to determine whether or not an organization is
progressing toward its goals and objectives, rewarding people for doing a good
job, and taking corrective action if they are not
vision --CORRECT ANSWER--an encompassing explanation of why the
organization exists and where it's trying to head
Page 3 of 71
, mission statement --CORRECT ANSWER--an outline of the fundamental
purpose of an organization
goals --CORRECT ANSWER--the broad, long term accomplishments an
organization wishes to attain
objectives --CORRECT ANSWER--specific, short term statements detailing
how to achieve the organizations goals
SWOT analysis --CORRECT ANSWER--SWOT = Strengths, Weaknesses,
Opportunities and Threats; a planning tool used to analyze an organizations
strengths, weakness, opportunities and threats
What are technical skills --CORRECT ANSWER--skills that involve the ability
to perform tasks in a specific discipline or department
human relations skills --CORRECT ANSWER--skills that involve
communication and motivation; they enable managers to work through and with
people
Page 4 of 71
