age 1 of 37
EPIC Bridges CERTIFICATION TEST STUDY GUIDE
2025/2026 QUESTIONS BANK AND VERIFIED
CORRECT SOLUTIONS WITH RATIONALES || 100%
GUARANTEED PASS <RECENT VERSION>
True or False: After a merge, the information on the source
record can't be accessed again. .......Answer.........False. A
historical snapshot is preserved showing the pre-merge
information of the source patient.
True or False: You can merge patients who at one time had
overlapping ED visits. .......Answer.........False. You cannot merge
patients who at one time had overlapping ED visits.
What are some of the standard pre-merge checks in Epic?
.......Answer.........Known Non-Duplicate status, appointments at the
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same time, overlapping admissions, concurrent ED visits, two
active MyChart accounts, overlapping surgical cases.
What are two ways that staff might report potential duplicates?
.......Answer.........In Basket message, Mark for Merge activity,
telephone call
What are the two points Identity checks for duplicates?
.......Answer.........patient creation and patient information is
changed
What record stores the configuration that find duplicate
patients? .......Answer.........Identity Duplicate Configuration record
Each ____________ stores all of the data about one type of
entity. .......Answer.........master file
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What type of error checking prevents merges from completing?
.......Answer.........Pre-merge checks
Why is it important to review merges? .......Answer.........In case
they do not complete successfully and follow-up is needed.
What are the four merge statuses? .......Answer.........Complete,
Incomplete, Pending: Merge, Pending: Resubmit
True or False: Help Desk requests will automatically get routed
to the data integrity task force. .......Answer.........True. As soon as
a user clicks Send on a Help Desk request, the message will be
routed to the data integrity task force.
True or False: When an end user, like a nurse, creates a Help
Desk ticket to report a chart correction, a case is automatically
assigned to the identity manager. .......Answer.........False. The
data integrity task force reviews the Help Desk request and
, age 4 of 37
creates a case as needed. When the case is created, an owner
is manually specified.
True or False: Chart correction cases can be created from
Identity Manager. .......Answer.........True. Chart correction cases
can be created from Identity Manager.
What is the benefit of creating task lists? .......Answer.........Task
lists will allow users to default in tasks when completing chart
corrections that match the policies and procedures of their
organization. These will increase user efficiency and accuracy of
the chart correction case by documenting clear and consistent
steps to take.
True or False: Everything that happened after the merge but
before the unmerge is stored on the target record.
EPIC Bridges CERTIFICATION TEST STUDY GUIDE
2025/2026 QUESTIONS BANK AND VERIFIED
CORRECT SOLUTIONS WITH RATIONALES || 100%
GUARANTEED PASS <RECENT VERSION>
True or False: After a merge, the information on the source
record can't be accessed again. .......Answer.........False. A
historical snapshot is preserved showing the pre-merge
information of the source patient.
True or False: You can merge patients who at one time had
overlapping ED visits. .......Answer.........False. You cannot merge
patients who at one time had overlapping ED visits.
What are some of the standard pre-merge checks in Epic?
.......Answer.........Known Non-Duplicate status, appointments at the
,age 2 of 37
same time, overlapping admissions, concurrent ED visits, two
active MyChart accounts, overlapping surgical cases.
What are two ways that staff might report potential duplicates?
.......Answer.........In Basket message, Mark for Merge activity,
telephone call
What are the two points Identity checks for duplicates?
.......Answer.........patient creation and patient information is
changed
What record stores the configuration that find duplicate
patients? .......Answer.........Identity Duplicate Configuration record
Each ____________ stores all of the data about one type of
entity. .......Answer.........master file
,age 3 of 37
What type of error checking prevents merges from completing?
.......Answer.........Pre-merge checks
Why is it important to review merges? .......Answer.........In case
they do not complete successfully and follow-up is needed.
What are the four merge statuses? .......Answer.........Complete,
Incomplete, Pending: Merge, Pending: Resubmit
True or False: Help Desk requests will automatically get routed
to the data integrity task force. .......Answer.........True. As soon as
a user clicks Send on a Help Desk request, the message will be
routed to the data integrity task force.
True or False: When an end user, like a nurse, creates a Help
Desk ticket to report a chart correction, a case is automatically
assigned to the identity manager. .......Answer.........False. The
data integrity task force reviews the Help Desk request and
, age 4 of 37
creates a case as needed. When the case is created, an owner
is manually specified.
True or False: Chart correction cases can be created from
Identity Manager. .......Answer.........True. Chart correction cases
can be created from Identity Manager.
What is the benefit of creating task lists? .......Answer.........Task
lists will allow users to default in tasks when completing chart
corrections that match the policies and procedures of their
organization. These will increase user efficiency and accuracy of
the chart correction case by documenting clear and consistent
steps to take.
True or False: Everything that happened after the merge but
before the unmerge is stored on the target record.
