TEST BANK
Business Communication: Developing Leaders for a Networked World
Peter Cardon
5th Edition
JN
U
R
SE
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,Table of Contents
Part 1: Introduction to Business Communication
1. Establishing Credibility
2. Interpersonal Communication and Emotional Intelligence
3. Team Communication and Difficult Conversations
Part 2: Principles for Business Messages
4. Communicating across Cultures
5. Creating Effective Business Messages
6. Improving Readability with Style and Design
7. Email and Other Traditional Tools for Business Communication
Part 3: Types of Business Messages
8. Routine Business Messages
9. Persuasive Messages
10. Bad-News Messages
Part 4: Reports and Presentations
JN
11. Research and Business Proposals
12. Planning Presentations
13. Delivering Presentations
Part 5: Employment Communication
U
14. Résumés and Cover Letters
15. Interviewing and Following Up
R
Part 6: Communication in the Digital Age
16. Social Media for Business Communication
17. Communicating in Virtual and Networked Environments
SE
Appendices
A. Grammar and Mechanics Review
B. Commonly Misused Words and Expressions
C. Document Formatting Guidelines
D. Citation and References (APA Style)
E. Index
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, Chapter 01
Establishing Credibility
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
JN
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a
U
local veterinary hospital. That kind of experience will help him develop competence.
True False
R
4. Kelsey pursues business opportunities aggressively because she believes that doing
nothing can be very costly. Kelsey demonstrates a focus on action.
SE
True False
5. A manager who acts out of self-interest is more likely to be viewed as credible than
one who does not.
True False
6. Effective communicators gain trust by connecting with others.
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain
her needs to the team.
True False
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 8. Someone who has an enlarged vision of those affected by his or her business
activities has a sense of accountability.
True False
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a
share of the business.
True False
10. A company president often states in her written and oral communications that she is
answerable to the people who use the company's products. By repeating this so
frequently, she most likely causes people to mistrust her.
True False
11. Character-based traits are instrumental in establishing trust in the workplace.
JN
True False
12. It is the duty of government employees to act visibly, predictably, and
understandably when dealing with the public.
U
True False
13. In recent years, transparency has become the dominant business ethic for
R
communications.
True False
SE
14. Employees usually speak up when they observe potentially unethical behavior.
True False
15. In recent years, employees have increasingly judged their upper managers to be
ethical.
True False
16. A person of integrity will have one set of values for his or her personal life and
another set of values for his or her work life.
True False
17. Because business problems are expensive and time-consuming to solve, experts
recommend avoiding open discussion of serious issues.
True False
1-4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Business Communication: Developing Leaders for a Networked World
Peter Cardon
5th Edition
JN
U
R
SE
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,Table of Contents
Part 1: Introduction to Business Communication
1. Establishing Credibility
2. Interpersonal Communication and Emotional Intelligence
3. Team Communication and Difficult Conversations
Part 2: Principles for Business Messages
4. Communicating across Cultures
5. Creating Effective Business Messages
6. Improving Readability with Style and Design
7. Email and Other Traditional Tools for Business Communication
Part 3: Types of Business Messages
8. Routine Business Messages
9. Persuasive Messages
10. Bad-News Messages
Part 4: Reports and Presentations
JN
11. Research and Business Proposals
12. Planning Presentations
13. Delivering Presentations
Part 5: Employment Communication
U
14. Résumés and Cover Letters
15. Interviewing and Following Up
R
Part 6: Communication in the Digital Age
16. Social Media for Business Communication
17. Communicating in Virtual and Networked Environments
SE
Appendices
A. Grammar and Mechanics Review
B. Commonly Misused Words and Expressions
C. Document Formatting Guidelines
D. Citation and References (APA Style)
E. Index
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, Chapter 01
Establishing Credibility
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
JN
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a
U
local veterinary hospital. That kind of experience will help him develop competence.
True False
R
4. Kelsey pursues business opportunities aggressively because she believes that doing
nothing can be very costly. Kelsey demonstrates a focus on action.
SE
True False
5. A manager who acts out of self-interest is more likely to be viewed as credible than
one who does not.
True False
6. Effective communicators gain trust by connecting with others.
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain
her needs to the team.
True False
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 8. Someone who has an enlarged vision of those affected by his or her business
activities has a sense of accountability.
True False
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a
share of the business.
True False
10. A company president often states in her written and oral communications that she is
answerable to the people who use the company's products. By repeating this so
frequently, she most likely causes people to mistrust her.
True False
11. Character-based traits are instrumental in establishing trust in the workplace.
JN
True False
12. It is the duty of government employees to act visibly, predictably, and
understandably when dealing with the public.
U
True False
13. In recent years, transparency has become the dominant business ethic for
R
communications.
True False
SE
14. Employees usually speak up when they observe potentially unethical behavior.
True False
15. In recent years, employees have increasingly judged their upper managers to be
ethical.
True False
16. A person of integrity will have one set of values for his or her personal life and
another set of values for his or her work life.
True False
17. Because business problems are expensive and time-consuming to solve, experts
recommend avoiding open discussion of serious issues.
True False
1-4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
