age 1 of 22
Glynco FLETC BOP FINAL EXAM STUDY GUIDE
2025/2026 COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES || 100%
GUARANTEED PASS <RECENT VERSION>
What responsibilities do a correctional workers have to keep
conflicts from escalating? ......ANSWER........Intervene, take
responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about
communicating attention while you listen?
......ANSWER........Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
,age 2 of 22
You silence effectively
Your overall body language makes a big difference and
encouraging someone to talk to you what are some key things to
remember? ......ANSWER........Sit or lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding
......ANSWER........Paraphrasing and reflecting
When does paraphrasing occur? ......ANSWER........During the
convo
When does summarizing occur? ......ANSWER........At the end of
the conversation
, age 3 of 22
What is paraphrasing? ......ANSWER........Rephrasing the
message in your own words
What is reflecting? ......ANSWER........Deals with emotions
What is probing? ......ANSWER........Way to go about getting
information from someone
What are the do's in probing? ......ANSWER........Identify an area
that needs to be explored further
Use open ended questions and statements to probe for
additional information
What is summarizing? ......ANSWER........A brief statement
highlighting the main points of discussion in feeding them back to
the other party for clarification
Glynco FLETC BOP FINAL EXAM STUDY GUIDE
2025/2026 COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES || 100%
GUARANTEED PASS <RECENT VERSION>
What responsibilities do a correctional workers have to keep
conflicts from escalating? ......ANSWER........Intervene, take
responsibility for resolving the situation,
Get both sides of the story
What are the four main points to remember about
communicating attention while you listen?
......ANSWER........Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
,age 2 of 22
You silence effectively
Your overall body language makes a big difference and
encouraging someone to talk to you what are some key things to
remember? ......ANSWER........Sit or lean forward,
Keep still,
Be aware of the look on your face
What to techniques is involved in responding
......ANSWER........Paraphrasing and reflecting
When does paraphrasing occur? ......ANSWER........During the
convo
When does summarizing occur? ......ANSWER........At the end of
the conversation
, age 3 of 22
What is paraphrasing? ......ANSWER........Rephrasing the
message in your own words
What is reflecting? ......ANSWER........Deals with emotions
What is probing? ......ANSWER........Way to go about getting
information from someone
What are the do's in probing? ......ANSWER........Identify an area
that needs to be explored further
Use open ended questions and statements to probe for
additional information
What is summarizing? ......ANSWER........A brief statement
highlighting the main points of discussion in feeding them back to
the other party for clarification
