HCA 101 UPDATED EVALUATION 2026/2027 EXAM
QUESTIONS AND SOLUTIONS GUARANTEE A+
✔✔If you are ever asked to do anything unethical you should - ✔✔refuse
✔✔You can contribute to a positive performance evaluation by doing all except -
✔✔disagreeing with your manager when you believe they are wrong
✔✔If you have a bad boss try all of the following strategies except - ✔✔embarrass them
✔✔Which of the following is a good way to prepare for classroom tests - ✔✔use the
practice test you create based on notes and reading, try to recall your answers without
looking at your notes
✔✔Compromise can be effective if - ✔✔everybody is happy with the outcome
✔✔Confidential - ✔✔information about clients not to be shared
✔✔Empathetic listening - ✔✔non judgemental technique that requires listener to be
attentive to senders feelings
✔✔Assertiveness - ✔✔style of communication in which feelings are addressed
positively and directly
✔✔Compassion - ✔✔sympathetic pity and concern for the sufferings or misfortunes of
others
✔✔Know it all - ✔✔person who claims they know everything
✔✔Stereotyping - ✔✔a widely held but fixed and oversimplified image or idea of a
particular type of culture or group imposed on a person
✔✔Interdependence - ✔✔state of relying on one another
✔✔Pause - ✔✔natural break in conversation
✔✔Compromise - ✔✔effective approach if all parties are satisfied
✔✔Interpreter - ✔✔person who translates between languages
✔✔Manipulator - ✔✔passive aggressive person with a secret agenda
✔✔Dedicated - ✔✔hard working individual
, ✔✔Personal space - ✔✔the physical space immediately surrounding someone, into
which any encroachment feels threatening to or uncomfortable for them.
✔✔Grammar - ✔✔provides rules of any language
✔✔Limbic - ✔✔emotional processing area of brain that controls memory and emotion
✔✔ Many elements influence the misunderstanding of communication, select the one
that is not an element of misunderstanding - ✔✔paraphrasing
✔✔Communication involves - ✔✔the exchange of information
✔✔An observation that can be seen is a - ✔✔sign
✔✔Effective communication involves a message, a sender, and a - ✔✔receiver
✔✔The ability to put yourself in another persons place is called - ✔✔empathy
✔✔What is an important characteristic that a nursing assistant brings to the job in
regards to communication - ✔✔overall professionalism
✔✔Which of the following is not a rule of communication - ✔✔give a very detailed and
lengthy explanation
✔✔Using spoken language is an example of - ✔✔verbal communication
✔✔Body language is an example of - ✔✔non verbal communication
✔✔Happiness, anger, sadness can be conveyed through - ✔✔tone and volume
✔✔When communicating one should avoid - ✔✔using words with double meanings
✔✔What is a barrier to communication? - ✔✔A and C
✔✔If the HCA is uncertain about the feelings or thoughts of clients they can clarify by -
✔✔rewording clients statement into questions
✔✔When speaking with an angry client the HCA should not - ✔✔yell loudly
✔✔Conflict occurs when - ✔✔both parties involved need each other
✔✔If a hearing impaired client has not understood what you have said - ✔✔rephrase
what you have said
QUESTIONS AND SOLUTIONS GUARANTEE A+
✔✔If you are ever asked to do anything unethical you should - ✔✔refuse
✔✔You can contribute to a positive performance evaluation by doing all except -
✔✔disagreeing with your manager when you believe they are wrong
✔✔If you have a bad boss try all of the following strategies except - ✔✔embarrass them
✔✔Which of the following is a good way to prepare for classroom tests - ✔✔use the
practice test you create based on notes and reading, try to recall your answers without
looking at your notes
✔✔Compromise can be effective if - ✔✔everybody is happy with the outcome
✔✔Confidential - ✔✔information about clients not to be shared
✔✔Empathetic listening - ✔✔non judgemental technique that requires listener to be
attentive to senders feelings
✔✔Assertiveness - ✔✔style of communication in which feelings are addressed
positively and directly
✔✔Compassion - ✔✔sympathetic pity and concern for the sufferings or misfortunes of
others
✔✔Know it all - ✔✔person who claims they know everything
✔✔Stereotyping - ✔✔a widely held but fixed and oversimplified image or idea of a
particular type of culture or group imposed on a person
✔✔Interdependence - ✔✔state of relying on one another
✔✔Pause - ✔✔natural break in conversation
✔✔Compromise - ✔✔effective approach if all parties are satisfied
✔✔Interpreter - ✔✔person who translates between languages
✔✔Manipulator - ✔✔passive aggressive person with a secret agenda
✔✔Dedicated - ✔✔hard working individual
, ✔✔Personal space - ✔✔the physical space immediately surrounding someone, into
which any encroachment feels threatening to or uncomfortable for them.
✔✔Grammar - ✔✔provides rules of any language
✔✔Limbic - ✔✔emotional processing area of brain that controls memory and emotion
✔✔ Many elements influence the misunderstanding of communication, select the one
that is not an element of misunderstanding - ✔✔paraphrasing
✔✔Communication involves - ✔✔the exchange of information
✔✔An observation that can be seen is a - ✔✔sign
✔✔Effective communication involves a message, a sender, and a - ✔✔receiver
✔✔The ability to put yourself in another persons place is called - ✔✔empathy
✔✔What is an important characteristic that a nursing assistant brings to the job in
regards to communication - ✔✔overall professionalism
✔✔Which of the following is not a rule of communication - ✔✔give a very detailed and
lengthy explanation
✔✔Using spoken language is an example of - ✔✔verbal communication
✔✔Body language is an example of - ✔✔non verbal communication
✔✔Happiness, anger, sadness can be conveyed through - ✔✔tone and volume
✔✔When communicating one should avoid - ✔✔using words with double meanings
✔✔What is a barrier to communication? - ✔✔A and C
✔✔If the HCA is uncertain about the feelings or thoughts of clients they can clarify by -
✔✔rewording clients statement into questions
✔✔When speaking with an angry client the HCA should not - ✔✔yell loudly
✔✔Conflict occurs when - ✔✔both parties involved need each other
✔✔If a hearing impaired client has not understood what you have said - ✔✔rephrase
what you have said
