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Genesys ICCS Exam (Administering the System)
Questions with Answers (100% Correct Answers)
What application is used to configure, customize, and maintain
various aspects of the PureConnect platform?— Answer: Interaction
Administrator
What is the name of the application that allows the user to answer calls
and manage interactions?— Answer: Interaction Desktop/Interaction
Connect
What add-on product could be used for workforce management?—
Answer: Interaction Optimizer
How do you refresh the view in Interaction Administrator?— Answer:
F5 or View/Refresh
What is the difference between the tree view (left pane) and list view
(right pane) in Interaction Administrator?— Answer: The left pane is a
tree view with container names and icons. The right pane is the list
view displaying configuration data for the selected container.
© 2025 All rights reserved
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What are 3 ways to access Help files in all PureConnect
applications?— Answer: F1; Help from the menu; Programs >
Interactive Intelligence > Online Documentation
What 3 primary containers are used to organize PureConnect
configuration data?— Answer: Server; People; System
What container is used to create users and workgroups?— Answer:
People
What utility can help streamline the IP Phone Configuration
process?— Answer: Managed IP Phone Assistant
Registration Type: DNS SRV— Answer: Enter the domain name and
protocol for the registration.
Registration Type: Line— Answer: Select an existing line from the
pull-down list for the registration.
Registration Type: Manual— Answer: Manually enter the address,
port, and protocol for the registration.
Registration Type: Sip Proxy— Answer: A provisioned Interaction Sip
Proxy Server.
© 2025 All rights reserved
Genesys ICCS Exam (Administering the System)
Questions with Answers (100% Correct Answers)
What application is used to configure, customize, and maintain
various aspects of the PureConnect platform?— Answer: Interaction
Administrator
What is the name of the application that allows the user to answer calls
and manage interactions?— Answer: Interaction Desktop/Interaction
Connect
What add-on product could be used for workforce management?—
Answer: Interaction Optimizer
How do you refresh the view in Interaction Administrator?— Answer:
F5 or View/Refresh
What is the difference between the tree view (left pane) and list view
(right pane) in Interaction Administrator?— Answer: The left pane is a
tree view with container names and icons. The right pane is the list
view displaying configuration data for the selected container.
© 2025 All rights reserved
, 2
What are 3 ways to access Help files in all PureConnect
applications?— Answer: F1; Help from the menu; Programs >
Interactive Intelligence > Online Documentation
What 3 primary containers are used to organize PureConnect
configuration data?— Answer: Server; People; System
What container is used to create users and workgroups?— Answer:
People
What utility can help streamline the IP Phone Configuration
process?— Answer: Managed IP Phone Assistant
Registration Type: DNS SRV— Answer: Enter the domain name and
protocol for the registration.
Registration Type: Line— Answer: Select an existing line from the
pull-down list for the registration.
Registration Type: Manual— Answer: Manually enter the address,
port, and protocol for the registration.
Registration Type: Sip Proxy— Answer: A provisioned Interaction Sip
Proxy Server.
© 2025 All rights reserved
