1
Genesys PureConnect - ICCE Study Guide 1 Questions
with Answers (100% Correct Answers)
Why might you be interested in a call state?— Answer: Answer:
Pending
Using your Interaction Client, how would you set your status if you
knew that you would be in a meeting until 2:00pm?— Answer:
Answer: Pending
If you want to reach a colleague who is working from home, where in
Interaction Client would you look to find and dial their home
number?— Answer: Answer: You need to customize your directory
columns and add the home phone number column to see those
colleagues that has home phone numbers setup.
Describe the effects of dialing the following numbers:
a. 555-1200/101
b. 555-1200/101,2255— Answer: Answer:
For A -
© 2025 All rights reserved
, 2
The digits 5551200 are dialed then after a connection is made, the digits
101 are dialed.
For B -
Same as A, but after 2 seconds when dialed 101, the digits 2255 will be
dialed next.
Define Unified Messaging.— Answer: Answer: It means that
communications are centrally located in your email Inbox. All
communications, whether they are in real-time (calls and Internet
chats) or handled later (voicemail, email and faxes) can be handled by
Interaction Center.
Describe the steps you would perform to listen to someone as they
leave you a voicemail message.— Answer: Answer: Using your
handset, click the Listen button to hear the caller leaving a voicemail.
The caller will not be aware that you're listening.
What number do you dial to access voicemail remotely?— Answer:
Answer: Call the office, dial 99, dial your user extension, dial the
extension password and press #.
© 2025 All rights reserved
Genesys PureConnect - ICCE Study Guide 1 Questions
with Answers (100% Correct Answers)
Why might you be interested in a call state?— Answer: Answer:
Pending
Using your Interaction Client, how would you set your status if you
knew that you would be in a meeting until 2:00pm?— Answer:
Answer: Pending
If you want to reach a colleague who is working from home, where in
Interaction Client would you look to find and dial their home
number?— Answer: Answer: You need to customize your directory
columns and add the home phone number column to see those
colleagues that has home phone numbers setup.
Describe the effects of dialing the following numbers:
a. 555-1200/101
b. 555-1200/101,2255— Answer: Answer:
For A -
© 2025 All rights reserved
, 2
The digits 5551200 are dialed then after a connection is made, the digits
101 are dialed.
For B -
Same as A, but after 2 seconds when dialed 101, the digits 2255 will be
dialed next.
Define Unified Messaging.— Answer: Answer: It means that
communications are centrally located in your email Inbox. All
communications, whether they are in real-time (calls and Internet
chats) or handled later (voicemail, email and faxes) can be handled by
Interaction Center.
Describe the steps you would perform to listen to someone as they
leave you a voicemail message.— Answer: Answer: Using your
handset, click the Listen button to hear the caller leaving a voicemail.
The caller will not be aware that you're listening.
What number do you dial to access voicemail remotely?— Answer:
Answer: Call the office, dial 99, dial your user extension, dial the
extension password and press #.
© 2025 All rights reserved
