1
Genesys Certified Cloud Partner (CCP) Questions with
Answers (100% Correct Answers)
Which one of the Genesys Reference Resources provides the latest
community threads and status of the Genesys Cloud on its home
screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community— Answer: a. Genesys Knowledge
Network
Which one of the Genesys reference resources is the best place for
trouble shooting configuration and feature descriptions as well as
releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community— Answer: b. Genesys Cloud
ResourceCenter
© 2025 All rights reserved
,2
The CCP courses have a large number of links to which one of the
following Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide— Answer: b. Genesys Cloud
ResourceCenter
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center— Answer: A, C, and D
Which one of the following models views Genesys Cloud CX as a
grouping of services and the processing of data between those
services?
a. Licensed component model
b. Services component model— Answer: b. Services component model
© 2025 All rights reserved
,3
Which one of the Genesys Cloud CX services provides directory
services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center— Answer: b. Genesys Cloud
Collaborate
Which one of the following Genesys Cloud CX Services provides text
chat video chat and document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center— Answer: b. Genesys Cloud
Collaborate
© 2025 All rights reserved
, 4
The license cost per user is determined by the __________ that
consumes features of the most expensive cloud shell license during a
billing cycle.— Answer: Role, User
In the scenario where a customer has agents who work in consecutive
shifts i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00
PM - 12:00 AM which one of the following license types is likely the
most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license— Answer: b. Concurrent license
When an organization is created within Genesys Cloud CX it is
assigned to an AWS (Amazon Web Services) region based on which
one of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
© 2025 All rights reserved
Genesys Certified Cloud Partner (CCP) Questions with
Answers (100% Correct Answers)
Which one of the Genesys Reference Resources provides the latest
community threads and status of the Genesys Cloud on its home
screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community— Answer: a. Genesys Knowledge
Network
Which one of the Genesys reference resources is the best place for
trouble shooting configuration and feature descriptions as well as
releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community— Answer: b. Genesys Cloud
ResourceCenter
© 2025 All rights reserved
,2
The CCP courses have a large number of links to which one of the
following Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide— Answer: b. Genesys Cloud
ResourceCenter
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center— Answer: A, C, and D
Which one of the following models views Genesys Cloud CX as a
grouping of services and the processing of data between those
services?
a. Licensed component model
b. Services component model— Answer: b. Services component model
© 2025 All rights reserved
,3
Which one of the Genesys Cloud CX services provides directory
services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center— Answer: b. Genesys Cloud
Collaborate
Which one of the following Genesys Cloud CX Services provides text
chat video chat and document sharing features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center— Answer: b. Genesys Cloud
Collaborate
© 2025 All rights reserved
, 4
The license cost per user is determined by the __________ that
consumes features of the most expensive cloud shell license during a
billing cycle.— Answer: Role, User
In the scenario where a customer has agents who work in consecutive
shifts i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00
PM - 12:00 AM which one of the following license types is likely the
most cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license— Answer: b. Concurrent license
When an organization is created within Genesys Cloud CX it is
assigned to an AWS (Amazon Web Services) region based on which
one of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
© 2025 All rights reserved
