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HC21 semester review Questions with Answers (100%
Correct Answers)
Sarah's parents gave her a goal to clean the bathroom twice a month
until the end of the year. Which part of the SMART criteria is missing
from this goal? Answer: R - Relevant
____________ is a broad term used to group related jobs Answer: An
occupation
Carol wants to improve her time in the 1600 meter run by the start of
track season. Which part of the SMART criteria is missing from this
goal? Answer: M - Measurable
Michelle works in an appliance store. She has a goal to sell a
combination of six refrigerators, stoves or dishwashers so she can earn
a bonus. She has done this before. Which part of the SMART criteria is
missing from this goal? Answer: T - Time-bound
What is one of the advantages of grouping similar appointments?
Answer: Reduces staff preparation between appointments
© 2025 All rights reserved
, 2
What is the purpose of appointment reminder systems? Answer: To
increase patient show rates
What is a benefit of having the assistant schedule a consultation
referral? Answer: All of the above
What is a referral? Answer: An authorization for a patient to receive
specialized services from another practice
Sophia has been asked to schedule a hip replacement surgery for a
patient. What type of hospitalization will this be? Answer: Elective
Why are outpatient instructions important? Answer: Patients may
need to prepare for the appointment.
Which of the following is a key step in scheduling an appointment?
Answer: Offer the patient choices of dates and times
A self-assessment is important in career planning because it helps:
Answer: All of the above
What is the most important step in the career planning process?
Answer: Review and revise your plan
© 2025 All rights reserved
HC21 semester review Questions with Answers (100%
Correct Answers)
Sarah's parents gave her a goal to clean the bathroom twice a month
until the end of the year. Which part of the SMART criteria is missing
from this goal? Answer: R - Relevant
____________ is a broad term used to group related jobs Answer: An
occupation
Carol wants to improve her time in the 1600 meter run by the start of
track season. Which part of the SMART criteria is missing from this
goal? Answer: M - Measurable
Michelle works in an appliance store. She has a goal to sell a
combination of six refrigerators, stoves or dishwashers so she can earn
a bonus. She has done this before. Which part of the SMART criteria is
missing from this goal? Answer: T - Time-bound
What is one of the advantages of grouping similar appointments?
Answer: Reduces staff preparation between appointments
© 2025 All rights reserved
, 2
What is the purpose of appointment reminder systems? Answer: To
increase patient show rates
What is a benefit of having the assistant schedule a consultation
referral? Answer: All of the above
What is a referral? Answer: An authorization for a patient to receive
specialized services from another practice
Sophia has been asked to schedule a hip replacement surgery for a
patient. What type of hospitalization will this be? Answer: Elective
Why are outpatient instructions important? Answer: Patients may
need to prepare for the appointment.
Which of the following is a key step in scheduling an appointment?
Answer: Offer the patient choices of dates and times
A self-assessment is important in career planning because it helps:
Answer: All of the above
What is the most important step in the career planning process?
Answer: Review and revise your plan
© 2025 All rights reserved
