OM 300 Chilcutt Exam 2 Multiple
Choice/PPT Definitions 2025/2026
latest updates
The objective of a statistical process control (SPC) system is to
A.
assess customer expectations.
B.
eliminate natural variations.
C.
provide a statistical signal when assignable causes of variation are present.
D.
provide a statistical signal when natural causes of variation are present. - correct
answerC.
provide a statistical signal when assignable causes of variation are present.
Which type of control chart should be used when it is possible to have more than one
mistake per item?
A.
R-chart
B.
c-chart
C.
p-chart
D.
x-bar
chart - correct answerB.
c-chart
Managing quality helps build successful strategies of
A.
differentiation, low cost and service.
B.
differentiation, time and response.
C.
differentiation, time and service.
D.
differentiation, low cost and response. - correct answerD.
differentiation, low cost and response.
Of the following list of tools used at Arnold Palmer Hospital, which one graphically
describes a process or system?
,A.
flow charts
B.
flip charts
C.
OM charts
D.
check sheets - correct answerA.
flow charts
Which of the following costs is NOT a cost of quality?
A.
rework
B.
research and development
C.
lost goodwill
D.
scrap - correct answerB.
research and development
Which of the following is the Japanese term used to describe continuous improvement
efforts?
A.
kaizen
B.
six sigma
C.
kanban
D.
poka-yoke - correct answerA.
kaizen
Which of the following is NOT true about Six Sigma?
A.
It was developed by Motorola in the 1980s
B.
It is only applicable in manufacturing
C.
It is a program designed to reduce defects to help lower costs
D.
It utilizes a five-step improvement model, DMAIC - correct answerB.
It is only applicable in manufacturing
How does just-in-yime (JIT) relate to total quality management (TQM)?
A.
, JIT increases finished-goods-inventory levels to be able to respond quickly to
customers.
B.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality.
C.
JIT is not related to TQM.
D.
JIT systems encourage last-minute deliveries, which increases the probability of a late
delivery. - correct answerB.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality.
Cause-and-effect diagrams are also known as
A.
fish-bone charts.
B.
flowcharts.
C.
Pareto charts.
D.
target specification graphs. - correct answerA.
fish-bone charts.
A device or technique that ensures production of a good unit every time is a
A.
control chart.
B.
zero defect.
C.
fail-safe.
D.
poka-yoke. - correct answerD.
poka-yoke.
High-volume, low-variety production is best suited for which of the following process
strategies?
A.
product focus
B.
mass customization
C.
repetitive focus
D.
process focus - correct answerA.
Choice/PPT Definitions 2025/2026
latest updates
The objective of a statistical process control (SPC) system is to
A.
assess customer expectations.
B.
eliminate natural variations.
C.
provide a statistical signal when assignable causes of variation are present.
D.
provide a statistical signal when natural causes of variation are present. - correct
answerC.
provide a statistical signal when assignable causes of variation are present.
Which type of control chart should be used when it is possible to have more than one
mistake per item?
A.
R-chart
B.
c-chart
C.
p-chart
D.
x-bar
chart - correct answerB.
c-chart
Managing quality helps build successful strategies of
A.
differentiation, low cost and service.
B.
differentiation, time and response.
C.
differentiation, time and service.
D.
differentiation, low cost and response. - correct answerD.
differentiation, low cost and response.
Of the following list of tools used at Arnold Palmer Hospital, which one graphically
describes a process or system?
,A.
flow charts
B.
flip charts
C.
OM charts
D.
check sheets - correct answerA.
flow charts
Which of the following costs is NOT a cost of quality?
A.
rework
B.
research and development
C.
lost goodwill
D.
scrap - correct answerB.
research and development
Which of the following is the Japanese term used to describe continuous improvement
efforts?
A.
kaizen
B.
six sigma
C.
kanban
D.
poka-yoke - correct answerA.
kaizen
Which of the following is NOT true about Six Sigma?
A.
It was developed by Motorola in the 1980s
B.
It is only applicable in manufacturing
C.
It is a program designed to reduce defects to help lower costs
D.
It utilizes a five-step improvement model, DMAIC - correct answerB.
It is only applicable in manufacturing
How does just-in-yime (JIT) relate to total quality management (TQM)?
A.
, JIT increases finished-goods-inventory levels to be able to respond quickly to
customers.
B.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality.
C.
JIT is not related to TQM.
D.
JIT systems encourage last-minute deliveries, which increases the probability of a late
delivery. - correct answerB.
JIT is rooted in continuous improvement and forced problem solving, which improve
quality.
Cause-and-effect diagrams are also known as
A.
fish-bone charts.
B.
flowcharts.
C.
Pareto charts.
D.
target specification graphs. - correct answerA.
fish-bone charts.
A device or technique that ensures production of a good unit every time is a
A.
control chart.
B.
zero defect.
C.
fail-safe.
D.
poka-yoke. - correct answerD.
poka-yoke.
High-volume, low-variety production is best suited for which of the following process
strategies?
A.
product focus
B.
mass customization
C.
repetitive focus
D.
process focus - correct answerA.
