MI SKILLS. OARS
What does OARS stand for? - answer Open ended questions
Affirmation
Reflective Listening
Summaries
What does an open-ended question allow? - answer Allows the person to create the
impetus for forward movement.
What does an open ended question elicit? - answer A longer answer
What is the purpose of affirmation? - answer Directly affirms and provides support, can
be done in the form of statements of appreciation and understanding
What is an example of affirmation? - answer “I’m glad you are here, it is okay to make
mistakes, I love how you stand up for your beliefs."
What is a summary? - answerA specialized form of reflective listening where you reflect
back to the person what he or she has been telling you.
What are summaries considered to be? - answerA bouquet of reflections
Summaries an effective way to do what? - answer- Communicate your interest in a
person
- Build rapport
- Call attention to __ elements of discussion
- Shift attention/direction
What does reflective listening include? - answerIncludes interest in what the person has
to say and respect for their wisdom.
Who is the expert in reflective listening? - answerThe person
What is an important component of reflective listening? - answerHypothesis teaching-
leads to clarification in the conversation.
What is the goal with good reflective listening? - answerHelps to facilitate self-
exploration
What happens if an individual who is practicing reflective listening is off? -
answerIndividual will ask to clarify or the individual will clarify in response.
What does OARS stand for? - answer Open ended questions
Affirmation
Reflective Listening
Summaries
What does an open-ended question allow? - answer Allows the person to create the
impetus for forward movement.
What does an open ended question elicit? - answer A longer answer
What is the purpose of affirmation? - answer Directly affirms and provides support, can
be done in the form of statements of appreciation and understanding
What is an example of affirmation? - answer “I’m glad you are here, it is okay to make
mistakes, I love how you stand up for your beliefs."
What is a summary? - answerA specialized form of reflective listening where you reflect
back to the person what he or she has been telling you.
What are summaries considered to be? - answerA bouquet of reflections
Summaries an effective way to do what? - answer- Communicate your interest in a
person
- Build rapport
- Call attention to __ elements of discussion
- Shift attention/direction
What does reflective listening include? - answerIncludes interest in what the person has
to say and respect for their wisdom.
Who is the expert in reflective listening? - answerThe person
What is an important component of reflective listening? - answerHypothesis teaching-
leads to clarification in the conversation.
What is the goal with good reflective listening? - answerHelps to facilitate self-
exploration
What happens if an individual who is practicing reflective listening is off? -
answerIndividual will ask to clarify or the individual will clarify in response.
