1|Page
NOCTI BUSINESS EXAM QUESTIONS AND
ANSWERS 2025
management - .....ANSWER ...✔✔ the process used to
accomplish organizational goals through planning,
organizing, leading, and controlling people and other
organizational resources
planning - .....ANSWER ...✔✔ a management function
that includes anticipating trends and determining the
best strategies and tactics to achieve organizational
goals and objectives
organizing - .....ANSWER ...✔✔ a management
function that includes designing the structure of the
organization and creating conditions and systems in
which everyone and everything work together to
achieve the organizations goals and objectives
leading - .....ANSWER ...✔✔ creating a vision for the
organization and guiding, training, coaching, and
motivating others to work effectively to achieve the
organizations goals and objectives
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controlling - .....ANSWER ...✔✔ a management
function that involves establishing clear standards to
determine whether or not an organization is progressing
toward its goals and objectives, rewarding people for
doing a good job, and taking corrective action if they
are not
vision - .....ANSWER ...✔✔ an encompassing
explanation of why the organization exists and where
it's trying to head
mission statement - .....ANSWER ...✔✔ an outline of
the fundamental purpose of an organization
goals - .....ANSWER ...✔✔ the broad, long term
accomplishments an organization wishes to attain
objectives - .....ANSWER ...✔✔ specific, short term
statements detailing how to achieve the organizations
goals
SWOT analysis - .....ANSWER ...✔✔ SWOT =
Strengths, Weaknesses, Opportunities and Threats; a
planning tool used to analyze an organizations
strengths, weakness, opportunities and threats
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strategic planning - .....ANSWER ...✔✔ the process of
determining the major goals of the organization and the
policies and strategies for obtaining and using resources
to achieve those goals
tactical planning - .....ANSWER ...✔✔ the process of
developing detailed, short term statements about what is
to be done, who is to do it, and how it is to be done
operational planning - .....ANSWER ...✔✔ the process
of setting work standards and schedules necessary to
implement the company's tactical objectives
contingency planning - .....ANSWER ...✔✔ the process
of preparing alternative courses of action that may be
used if the primary plans don't achieve the
organizations objectives
decision making - .....ANSWER ...✔✔ choosing among
two or more alternatives
problem solving - .....ANSWER ...✔✔ the process of
solving the everyday problems that occur. problem
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solving is less formal than decision making and usually
calls for quicker action
brainstorming - .....ANSWER ...✔✔ coming up with as
many solutions to a problem as possible in a short
period of time with no censoring of ideas
PMI - .....ANSWER ...✔✔ PMI = Pluses, Minuses,
Implications; listing all the pluses for a solution in one
column, all the minuses in another, and the implications in
a third column
organization chart - .....ANSWER ...✔✔ a visual
device that shows relationships among people and
divides the organizatins work; it shows who is
accountable for the completion of specific work and who
reports to whom
top management - .....ANSWER ...✔✔ highest level of
management, consisting of the president and other key
company executives who develop strategic plans
middle management - .....ANSWER ...✔✔ the level of
management that includes general managers, dividsion
NOCTI BUSINESS EXAM QUESTIONS AND
ANSWERS 2025
management - .....ANSWER ...✔✔ the process used to
accomplish organizational goals through planning,
organizing, leading, and controlling people and other
organizational resources
planning - .....ANSWER ...✔✔ a management function
that includes anticipating trends and determining the
best strategies and tactics to achieve organizational
goals and objectives
organizing - .....ANSWER ...✔✔ a management
function that includes designing the structure of the
organization and creating conditions and systems in
which everyone and everything work together to
achieve the organizations goals and objectives
leading - .....ANSWER ...✔✔ creating a vision for the
organization and guiding, training, coaching, and
motivating others to work effectively to achieve the
organizations goals and objectives
,2|Page
controlling - .....ANSWER ...✔✔ a management
function that involves establishing clear standards to
determine whether or not an organization is progressing
toward its goals and objectives, rewarding people for
doing a good job, and taking corrective action if they
are not
vision - .....ANSWER ...✔✔ an encompassing
explanation of why the organization exists and where
it's trying to head
mission statement - .....ANSWER ...✔✔ an outline of
the fundamental purpose of an organization
goals - .....ANSWER ...✔✔ the broad, long term
accomplishments an organization wishes to attain
objectives - .....ANSWER ...✔✔ specific, short term
statements detailing how to achieve the organizations
goals
SWOT analysis - .....ANSWER ...✔✔ SWOT =
Strengths, Weaknesses, Opportunities and Threats; a
planning tool used to analyze an organizations
strengths, weakness, opportunities and threats
,3|Page
strategic planning - .....ANSWER ...✔✔ the process of
determining the major goals of the organization and the
policies and strategies for obtaining and using resources
to achieve those goals
tactical planning - .....ANSWER ...✔✔ the process of
developing detailed, short term statements about what is
to be done, who is to do it, and how it is to be done
operational planning - .....ANSWER ...✔✔ the process
of setting work standards and schedules necessary to
implement the company's tactical objectives
contingency planning - .....ANSWER ...✔✔ the process
of preparing alternative courses of action that may be
used if the primary plans don't achieve the
organizations objectives
decision making - .....ANSWER ...✔✔ choosing among
two or more alternatives
problem solving - .....ANSWER ...✔✔ the process of
solving the everyday problems that occur. problem
, 4|Page
solving is less formal than decision making and usually
calls for quicker action
brainstorming - .....ANSWER ...✔✔ coming up with as
many solutions to a problem as possible in a short
period of time with no censoring of ideas
PMI - .....ANSWER ...✔✔ PMI = Pluses, Minuses,
Implications; listing all the pluses for a solution in one
column, all the minuses in another, and the implications in
a third column
organization chart - .....ANSWER ...✔✔ a visual
device that shows relationships among people and
divides the organizatins work; it shows who is
accountable for the completion of specific work and who
reports to whom
top management - .....ANSWER ...✔✔ highest level of
management, consisting of the president and other key
company executives who develop strategic plans
middle management - .....ANSWER ...✔✔ the level of
management that includes general managers, dividsion
