1|Page
SFO BENCHMARK 2 QUESTIONS AND ANSWERS
2025
Emotional Intelligence - .....ANSWER ..... ✔✔the
ability to perceive, understand, manage, and use
emotions
Basic Components of Emotional Intelligence -
.....ANSWER ..... ✔✔self-awareness, self-regulation,
motivation, social skills
Emotional intelligence in Law Enforcement - .....ANSWER
..... ✔✔-Establish goals
-Empathy
-Social skills
-Manage stress
-Impulse control
-Flexible
-Objective
-Positive attitude
-Resiliency
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Ethical Decision Making - .....ANSWER ..... ✔✔Able to
own self-regulation behaviors and emotions (choose
between right and wrong)
Professionalism = High Emotion IQ - .....ANSWER .....
✔✔-Understand facial and body language of others
-Empathy
-Communication, clear, and assertive
Emotional IQ = Officers Action - .....ANSWER .....
✔✔-Passion
-Communication
-Application
Leadership within the Agency - .....ANSWER ..... ✔✔•
Job satisfaction
• Motivation
• Commitment
• Loyalty
• Pride in organization/job
• Productivity
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Successful Followership - .....ANSWER ..... ✔✔-Accept
criticism and responsibility
-Move on after making a mistake
-Solve problems in ways to work for everyone
Biased Policing - .....ANSWER ..... ✔✔the practice of
singling out or treating differently any person on the
basis of race, ethnicity, national origin, religion, age,
gender, gender identity, or sexual orientation
Fair and bias-free treatment - .....ANSWER .....
✔✔Conduct of agency personnel wherein all people
are treated in the same manner under the same or
similar circumstances irrespective of specified
characteristics.
Types of Biases - .....ANSWER ..... ✔✔-Explicit
-Implicit
-Institutional
Common Traits - .....ANSWER ..... ✔✔-Bias (neutral,
positive, or negative)
-Explicit (consciously aware)
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-Implicit (unconsciously aware)
Implicit Bias - .....ANSWER ..... ✔✔attitudes or
stereotypes that affect our understanding, actions, and
decisions in an unconscious manner.
Classical Conditioning (Pavlov) - .....ANSWER .....
✔✔a type of learning in which one learns to link two
or more stimuli and anticipate events.
Associated Learning - .....ANSWER ..... ✔✔-Classical
conditioning
-Internalized in formative years
-Leads to unconscious/implicit biases being formed or
learned
Cognitive Load - .....ANSWER ..... ✔✔increases the
likelihood that an implicit bias will be applied to make
decisions
Services from Communication Center - .....ANSWER .....
✔✔-Driver license checks
-Motor vehicle license and registered owner information
SFO BENCHMARK 2 QUESTIONS AND ANSWERS
2025
Emotional Intelligence - .....ANSWER ..... ✔✔the
ability to perceive, understand, manage, and use
emotions
Basic Components of Emotional Intelligence -
.....ANSWER ..... ✔✔self-awareness, self-regulation,
motivation, social skills
Emotional intelligence in Law Enforcement - .....ANSWER
..... ✔✔-Establish goals
-Empathy
-Social skills
-Manage stress
-Impulse control
-Flexible
-Objective
-Positive attitude
-Resiliency
,2|Page
Ethical Decision Making - .....ANSWER ..... ✔✔Able to
own self-regulation behaviors and emotions (choose
between right and wrong)
Professionalism = High Emotion IQ - .....ANSWER .....
✔✔-Understand facial and body language of others
-Empathy
-Communication, clear, and assertive
Emotional IQ = Officers Action - .....ANSWER .....
✔✔-Passion
-Communication
-Application
Leadership within the Agency - .....ANSWER ..... ✔✔•
Job satisfaction
• Motivation
• Commitment
• Loyalty
• Pride in organization/job
• Productivity
,3|Page
Successful Followership - .....ANSWER ..... ✔✔-Accept
criticism and responsibility
-Move on after making a mistake
-Solve problems in ways to work for everyone
Biased Policing - .....ANSWER ..... ✔✔the practice of
singling out or treating differently any person on the
basis of race, ethnicity, national origin, religion, age,
gender, gender identity, or sexual orientation
Fair and bias-free treatment - .....ANSWER .....
✔✔Conduct of agency personnel wherein all people
are treated in the same manner under the same or
similar circumstances irrespective of specified
characteristics.
Types of Biases - .....ANSWER ..... ✔✔-Explicit
-Implicit
-Institutional
Common Traits - .....ANSWER ..... ✔✔-Bias (neutral,
positive, or negative)
-Explicit (consciously aware)
, 4|Page
-Implicit (unconsciously aware)
Implicit Bias - .....ANSWER ..... ✔✔attitudes or
stereotypes that affect our understanding, actions, and
decisions in an unconscious manner.
Classical Conditioning (Pavlov) - .....ANSWER .....
✔✔a type of learning in which one learns to link two
or more stimuli and anticipate events.
Associated Learning - .....ANSWER ..... ✔✔-Classical
conditioning
-Internalized in formative years
-Leads to unconscious/implicit biases being formed or
learned
Cognitive Load - .....ANSWER ..... ✔✔increases the
likelihood that an implicit bias will be applied to make
decisions
Services from Communication Center - .....ANSWER .....
✔✔-Driver license checks
-Motor vehicle license and registered owner information
