1|Page
DODD MED PASS CERTIFICATION EXAM
QUESTIONS WITH SOLVED CORRECTLY
SOLUTIONS!!
- ....ANSWER ....✔✔ Thank you!
What are the 4 benefits of using Google My Business? -
....ANSWER ....✔✔ 1. Share information with
customers (new and current)
2. Manage multiple listings together
3. Engage with customers
4. Get insights on customer behavior
When you create your Google My Business account,
what information do you add to your listings? -
....ANSWER ....✔✔ 1. the address for each location,
2. corresponding phone numbers,
3. open hours,
4. and a link to your website
5. and online menu (if needed)
,2|Page
If you don't have a website, could you still create one
using Google My Business? - ....ANSWER ....✔✔ Yes,
using the Google My Business website builder.
What are the 4 ways you can engage with customers
using Google My Business? - ....ANSWER ....✔✔ 1.
Respond to reviews
2. Communicate with customers (via direct messages and
posts).
3. Get calls and direct requests from customers
4. Let customers make bookings right from the listings
Using the insights feature in Google My Business, what
types of insights can you find? - ....ANSWER ....✔✔ 1.
You can see how many people saw your business online
and the types of things they're searching for.
2. Using the search report, you can view driving
direction requests.
Can you connect your Google My Business account to
Smart campaigns? - ....ANSWER ....✔✔ Yes.
If you want to communicate new specials or promotions,
what Google My Business feature should you use? -
,3|Page
....ANSWER ....✔✔ With Google My Business you can
add posts to your listing to let your customers know
about special promotions or upcoming deals.
What are the 2 types of Google My Business accounts?
- ....ANSWER ....✔✔ 1. individual user
2. location group - a location group is essentially a
folder of locations that you create within your user
account.
What are the 2 ways to claim an existing listing on
Google My Business? - ....ANSWER ....✔✔ 1. Sign up
or log in to Google My Business. As you enter your
business information, the system will suggest possible
matches. Select your business and confirm that you're
authorized to manage it.
2.
Locate your business listing in Maps, and select 'Claim
this business.'
What are the 2 things you can do if someone has
already claimed your business? - ....ANSWER ....✔✔
1. If someone in your organization has already claimed
the business, it's possible to add more users to that
account.
, 4|Page
2. If you don't recognize the account that verified the
listing, you'll have to request ownership and follow the
directions to claim your business.
How do you add authorized users to your Google My
Business account? - ....ANSWER ....✔✔ Just invite your
desired users right from the Users menu and specify their
role.
What are the 3 levels of permission for authorized users
of your Google My Business account? - ....ANSWER
....✔✔ 1. Owner,
2. Manager,
3. Communication Manager.
What are the 3 ways to verify a listing? - ....ANSWER
....✔✔ 1. phone,
2. email,
3. postcard (which can take up to two weeks to do).
If you have more than one location, what are the 2 ways
you can verify your listing? - ....ANSWER ....✔✔ 1. If
DODD MED PASS CERTIFICATION EXAM
QUESTIONS WITH SOLVED CORRECTLY
SOLUTIONS!!
- ....ANSWER ....✔✔ Thank you!
What are the 4 benefits of using Google My Business? -
....ANSWER ....✔✔ 1. Share information with
customers (new and current)
2. Manage multiple listings together
3. Engage with customers
4. Get insights on customer behavior
When you create your Google My Business account,
what information do you add to your listings? -
....ANSWER ....✔✔ 1. the address for each location,
2. corresponding phone numbers,
3. open hours,
4. and a link to your website
5. and online menu (if needed)
,2|Page
If you don't have a website, could you still create one
using Google My Business? - ....ANSWER ....✔✔ Yes,
using the Google My Business website builder.
What are the 4 ways you can engage with customers
using Google My Business? - ....ANSWER ....✔✔ 1.
Respond to reviews
2. Communicate with customers (via direct messages and
posts).
3. Get calls and direct requests from customers
4. Let customers make bookings right from the listings
Using the insights feature in Google My Business, what
types of insights can you find? - ....ANSWER ....✔✔ 1.
You can see how many people saw your business online
and the types of things they're searching for.
2. Using the search report, you can view driving
direction requests.
Can you connect your Google My Business account to
Smart campaigns? - ....ANSWER ....✔✔ Yes.
If you want to communicate new specials or promotions,
what Google My Business feature should you use? -
,3|Page
....ANSWER ....✔✔ With Google My Business you can
add posts to your listing to let your customers know
about special promotions or upcoming deals.
What are the 2 types of Google My Business accounts?
- ....ANSWER ....✔✔ 1. individual user
2. location group - a location group is essentially a
folder of locations that you create within your user
account.
What are the 2 ways to claim an existing listing on
Google My Business? - ....ANSWER ....✔✔ 1. Sign up
or log in to Google My Business. As you enter your
business information, the system will suggest possible
matches. Select your business and confirm that you're
authorized to manage it.
2.
Locate your business listing in Maps, and select 'Claim
this business.'
What are the 2 things you can do if someone has
already claimed your business? - ....ANSWER ....✔✔
1. If someone in your organization has already claimed
the business, it's possible to add more users to that
account.
, 4|Page
2. If you don't recognize the account that verified the
listing, you'll have to request ownership and follow the
directions to claim your business.
How do you add authorized users to your Google My
Business account? - ....ANSWER ....✔✔ Just invite your
desired users right from the Users menu and specify their
role.
What are the 3 levels of permission for authorized users
of your Google My Business account? - ....ANSWER
....✔✔ 1. Owner,
2. Manager,
3. Communication Manager.
What are the 3 ways to verify a listing? - ....ANSWER
....✔✔ 1. phone,
2. email,
3. postcard (which can take up to two weeks to do).
If you have more than one location, what are the 2 ways
you can verify your listing? - ....ANSWER ....✔✔ 1. If
