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GEB 3213 Exam 2 Hayes Questions and
Answers Fully Solved 100%
Which of the following is a complex process of encoding
and decoding information, ideas, and feelings?
A) Transmission Model
B) Feedback
C) Communication
D) Professional Presence
E) Confidence - .....ANSWER ...✔✔ C) Communication
Putting ideas into words, images, or actions takes place
during which step in the communication process?
A) Interaction
B) Medium determination
C) Encoding
D) Decoding
E) Transmission - .....ANSWER ...✔✔ C) Encoding
Language that is difficult to understand or is ambiguous
is indicative of what type of barrier?
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A) Semantic
B) Psychological
C) Feedback
D) Physiological
E) Physical - .....ANSWER ...✔✔ A) Semantic
Which of the following are elements of nonverbal
communication and professional presence?
A) Polish, confidence, and passion
B) Team work and writing skills
C) Confidence and technical knowledge
D) Team work and technical knowledge
E) Oral communication and the ability to process
information - .....ANSWER ...✔✔ A) Polish, confidence,
and passion
Most students believe they are best prepared in the
area of critical and analytical thinking when they
graduate from college. In which area do employers find
students well prepared?
A) Complex problem solving
B) Written communication
C) Critical and analytical thinking
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D) Applying knowledge to the real world
E) Teamwork - .....ANSWER ...✔✔ E) Teamwork
How can you, as the communicator, increase the
likelihood that your message will be accurately
understood?
A) Include step-by-step instructions for the audience.
B) Make the message easy for the audience to
understand
C) Ask the audience if they need any further information
D) Look for nonverbal feedback from the audience
E) Follow up the written communication with a phone call
- .....ANSWER ...✔✔ B) Make the message easy for
the audience to understand
Actions, attire, grammar usage, and proofreading all
affect the ________ of an employee.
A) Ethics
B) Persuasiveness
C) Appropriateness
D) Presentation
E) Professionalism - .....ANSWER ...✔✔ E)
Professionalism
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Good business communicators understand that
___________________.
A) their message must be able to reach and resonate
with their intended audience
B) being a good listener is not necessary to understand
audience concerns
C) being a good writer is the only way to reach your
audience
D) being a good reader is vital, as it is the only way to
gain insight into audience concerns
E) their message must influence anyone who reads it -
.....ANSWER ...✔✔ A) their message must be able to
reach and resonate with their intended audience
Which of the following workplace activities is most likely
to be the one in which your communication skills will be
utilized?
A) Calculating whether sales are up this quarter using
the latest figures
B) Analyzing the pattern of errors found in your new
product
C) Persuading your colleagues that your idea will likely
lead to increased sales
GEB 3213 Exam 2 Hayes Questions and
Answers Fully Solved 100%
Which of the following is a complex process of encoding
and decoding information, ideas, and feelings?
A) Transmission Model
B) Feedback
C) Communication
D) Professional Presence
E) Confidence - .....ANSWER ...✔✔ C) Communication
Putting ideas into words, images, or actions takes place
during which step in the communication process?
A) Interaction
B) Medium determination
C) Encoding
D) Decoding
E) Transmission - .....ANSWER ...✔✔ C) Encoding
Language that is difficult to understand or is ambiguous
is indicative of what type of barrier?
,2|Page
A) Semantic
B) Psychological
C) Feedback
D) Physiological
E) Physical - .....ANSWER ...✔✔ A) Semantic
Which of the following are elements of nonverbal
communication and professional presence?
A) Polish, confidence, and passion
B) Team work and writing skills
C) Confidence and technical knowledge
D) Team work and technical knowledge
E) Oral communication and the ability to process
information - .....ANSWER ...✔✔ A) Polish, confidence,
and passion
Most students believe they are best prepared in the
area of critical and analytical thinking when they
graduate from college. In which area do employers find
students well prepared?
A) Complex problem solving
B) Written communication
C) Critical and analytical thinking
,3|Page
D) Applying knowledge to the real world
E) Teamwork - .....ANSWER ...✔✔ E) Teamwork
How can you, as the communicator, increase the
likelihood that your message will be accurately
understood?
A) Include step-by-step instructions for the audience.
B) Make the message easy for the audience to
understand
C) Ask the audience if they need any further information
D) Look for nonverbal feedback from the audience
E) Follow up the written communication with a phone call
- .....ANSWER ...✔✔ B) Make the message easy for
the audience to understand
Actions, attire, grammar usage, and proofreading all
affect the ________ of an employee.
A) Ethics
B) Persuasiveness
C) Appropriateness
D) Presentation
E) Professionalism - .....ANSWER ...✔✔ E)
Professionalism
, 4|Page
Good business communicators understand that
___________________.
A) their message must be able to reach and resonate
with their intended audience
B) being a good listener is not necessary to understand
audience concerns
C) being a good writer is the only way to reach your
audience
D) being a good reader is vital, as it is the only way to
gain insight into audience concerns
E) their message must influence anyone who reads it -
.....ANSWER ...✔✔ A) their message must be able to
reach and resonate with their intended audience
Which of the following workplace activities is most likely
to be the one in which your communication skills will be
utilized?
A) Calculating whether sales are up this quarter using
the latest figures
B) Analyzing the pattern of errors found in your new
product
C) Persuading your colleagues that your idea will likely
lead to increased sales
