1|Page
IPDA (GLOSSARY) 2025
Analyse - ....ANSWER ....✔✔ break down a situation
into causes and effects, considering both positive and
negative consequences
Autocratic Style - ....ANSWER ....✔✔ a method of
administration where the manager dictates the decision
made with no employee input.
Business - ....ANSWER ....✔✔ an enterprise which
conducts commercial trade.
Business Objectives - ....ANSWER ....✔✔ targets or
outcomes that an enterprise aims to achieve. they may
be financial or non-financial.
Business Strategy - ....ANSWER ....✔✔ a series of
actions developed and implemented by an enterprise to
achieve its objectives.
,2|Page
Communication - ....ANSWER ....✔✔ the skill of
creating and exchanging information between people
that produces feedback.
Compare - ....ANSWER ....✔✔ give similarities and
differences between two concepts
Competitors - ....ANSWER ....✔✔ other organisations
that produce and sell rival goods or services to those of
the business
Consultative Style - ....ANSWER ....✔✔ a method of
administration where the employer asks for the
employees' opinions before an executive decision is
made.
Corporate Culture - ....ANSWER ....✔✔ the shared
values and beliefs of an organisation.
Corporate Social Responsibility - ....ANSWER ....✔✔
the obligations a business has over and above its legal
requirements for the wellbeing of stakeholders, the
community and the environment
,3|Page
Customers - ....ANSWER ....✔✔ people who purchase
a business' goods and/or services.
Decision-Making - ....ANSWER ....✔✔ the skill of
identifying and evaluating possible available options in
response to a situation, and choose the course of action
that is the most appropriate and effective.
Define - ....ANSWER ....✔✔ accurately state the
meaning, don't reuse the term, add an example
Delegation - ....ANSWER ....✔✔ the skill of
transferring authority and responsibility from a manager
to an employee to carry out specific activities.
Describe - ....ANSWER ....✔✔ elaborate with
characteristics and features of a concept
Discuss - ....ANSWER ....✔✔ give two sides to an
argument, such as pros and cons
Distinguish - ....ANSWER ....✔✔ give differences
between two concepts
, 4|Page
Dividend - ....ANSWER ....✔✔ the portion of a
company's profits paid to shareholders
Employees - ....ANSWER ....✔✔ persons who enter
into an employment contract and are under the control
and direction of an employer.
Evaluate - ....ANSWER ....✔✔ give a two-sided
argument, then conclude with an overall opinion and a
reason
Explain - ....ANSWER ....✔✔ talk about the how/why
of a concept in detail
Market Need - ....ANSWER ....✔✔ a gap in the
offering of other organisations in their industry where a
business can make a commercial gain.
Social Need - ....ANSWER ....✔✔ an community or
environmental issue which requires improvement.
IPDA (GLOSSARY) 2025
Analyse - ....ANSWER ....✔✔ break down a situation
into causes and effects, considering both positive and
negative consequences
Autocratic Style - ....ANSWER ....✔✔ a method of
administration where the manager dictates the decision
made with no employee input.
Business - ....ANSWER ....✔✔ an enterprise which
conducts commercial trade.
Business Objectives - ....ANSWER ....✔✔ targets or
outcomes that an enterprise aims to achieve. they may
be financial or non-financial.
Business Strategy - ....ANSWER ....✔✔ a series of
actions developed and implemented by an enterprise to
achieve its objectives.
,2|Page
Communication - ....ANSWER ....✔✔ the skill of
creating and exchanging information between people
that produces feedback.
Compare - ....ANSWER ....✔✔ give similarities and
differences between two concepts
Competitors - ....ANSWER ....✔✔ other organisations
that produce and sell rival goods or services to those of
the business
Consultative Style - ....ANSWER ....✔✔ a method of
administration where the employer asks for the
employees' opinions before an executive decision is
made.
Corporate Culture - ....ANSWER ....✔✔ the shared
values and beliefs of an organisation.
Corporate Social Responsibility - ....ANSWER ....✔✔
the obligations a business has over and above its legal
requirements for the wellbeing of stakeholders, the
community and the environment
,3|Page
Customers - ....ANSWER ....✔✔ people who purchase
a business' goods and/or services.
Decision-Making - ....ANSWER ....✔✔ the skill of
identifying and evaluating possible available options in
response to a situation, and choose the course of action
that is the most appropriate and effective.
Define - ....ANSWER ....✔✔ accurately state the
meaning, don't reuse the term, add an example
Delegation - ....ANSWER ....✔✔ the skill of
transferring authority and responsibility from a manager
to an employee to carry out specific activities.
Describe - ....ANSWER ....✔✔ elaborate with
characteristics and features of a concept
Discuss - ....ANSWER ....✔✔ give two sides to an
argument, such as pros and cons
Distinguish - ....ANSWER ....✔✔ give differences
between two concepts
, 4|Page
Dividend - ....ANSWER ....✔✔ the portion of a
company's profits paid to shareholders
Employees - ....ANSWER ....✔✔ persons who enter
into an employment contract and are under the control
and direction of an employer.
Evaluate - ....ANSWER ....✔✔ give a two-sided
argument, then conclude with an overall opinion and a
reason
Explain - ....ANSWER ....✔✔ talk about the how/why
of a concept in detail
Market Need - ....ANSWER ....✔✔ a gap in the
offering of other organisations in their industry where a
business can make a commercial gain.
Social Need - ....ANSWER ....✔✔ an community or
environmental issue which requires improvement.
