POST OFFICE 474
PRACTICE EXAM QUESTIONS
WITH CORRECT DETAILED
ANSWERS | ALREADY GRADED
A+<RECENT VERSION>
1) A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - ANSWER Most: Say you do
not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
2) A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least likely
to do? - ANSWER Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
3) A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? - ANSWER Most: Suggest
an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
4) You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - ANSWER Most: Give them only some quick advice so you can complete
your task in time.
Least: Ignore them and finish your task.
5) A customer complains to you about another Postal employee. Which would you be
most and least likely to do? - ANSWER Most: Explain that the employee in
question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
,6) A customer moved but is not receiving his mail because he did not submit a Change
of Address form. He wants you to give him his mail anyway. Which would you be
most and least likely to do? - ANSWER Most: Tell him Postal policy prohibits you
from giving him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
7) A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - ANSWER Most: Explain where to find
it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
8) A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - ANSWER Most: Show him proof of delivery
and tell him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
9) How much experience do you have working directly with customers? - ANSWER
5-10 years
10) How would your latest manager rate your punctuality compared to other employees? -
ANSWER The very best
11) How many jobs have you left voluntarily in the last four years? - ANSWER 0
12) How would your latest manager rate your customer service skills compared to others?
- ANSWER The very best
13) How would your latest manager rate your performance compared to others
employees? - ANSWER The very best
14) How many unexcused absences are acceptable before and employee is disciplined? -
ANSWER None
,15) How long were you at your latest job before voluntarily leaving? - ANSWER I did
not leave my latest job voluntarily
16) Post Office - ANSWER A place where mail is delivered to and from.
17) Mail Handler - ANSWER person who helps make sure that letters and packages
arrive safely at their destination.
18) Mail Carrier - ANSWER Someone who brings mail to a persons home.
19) Postmaster - ANSWER A person in charge of a national post office department.
20) Postal Clerk - ANSWER A person that keeps records and accounts for the local
post office.
21) Requirements - ANSWER Pass a drug test
22) Requirements - ANSWER Speak English
23) Duties - ANSWER Sort mail and deliver to homes
24) Working Conditions - ANSWER Work in all types of weather
25) Salary - ANSWER $30,000 - $40,000
26) Able to... - ANSWER Lift up to 70 pounds
27) How would your latest manager rate your verbal communication skills? -
ANSWER The very best
, 28) How would your latest manager rate your motivation to become a top performer? -
ANSWER Extremely high
29) How would your latest manager rate the quality of your work? - ANSWER The
very best
30) How many times have you been honored for high performance on the job? -
ANSWER 7-10
31) How many full time jobs have you left voluntarily within one month of starting? -
ANSWER 0
32) How would your latest manager rate your attendance compared to other employees? -
ANSWER The very best
33) How many times have you been disciplined for violating a company policy? -
ANSWER 0
34) How many times per year did you have unexcused absences at your latest job? -
ANSWER None
35) What is the longest time you stayed with one employer without voluntarily leaving? -
ANSWER 5 - 10 years
36) How many jobs have you left voluntarily in the last four years? - ANSWER 0
37) How long do you hope to work for the USPS? - ANSWER More than 10 years
38) I usually set challenging goals
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
PRACTICE EXAM QUESTIONS
WITH CORRECT DETAILED
ANSWERS | ALREADY GRADED
A+<RECENT VERSION>
1) A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - ANSWER Most: Say you do
not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
2) A new employee is having trouble learning his job which forces you and others to
work harder to meet production standards. Which would you be most and least likely
to do? - ANSWER Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
3) A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? - ANSWER Most: Suggest
an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
4) You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - ANSWER Most: Give them only some quick advice so you can complete
your task in time.
Least: Ignore them and finish your task.
5) A customer complains to you about another Postal employee. Which would you be
most and least likely to do? - ANSWER Most: Explain that the employee in
question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
,6) A customer moved but is not receiving his mail because he did not submit a Change
of Address form. He wants you to give him his mail anyway. Which would you be
most and least likely to do? - ANSWER Most: Tell him Postal policy prohibits you
from giving him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
7) A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - ANSWER Most: Explain where to find
it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
8) A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - ANSWER Most: Show him proof of delivery
and tell him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
9) How much experience do you have working directly with customers? - ANSWER
5-10 years
10) How would your latest manager rate your punctuality compared to other employees? -
ANSWER The very best
11) How many jobs have you left voluntarily in the last four years? - ANSWER 0
12) How would your latest manager rate your customer service skills compared to others?
- ANSWER The very best
13) How would your latest manager rate your performance compared to others
employees? - ANSWER The very best
14) How many unexcused absences are acceptable before and employee is disciplined? -
ANSWER None
,15) How long were you at your latest job before voluntarily leaving? - ANSWER I did
not leave my latest job voluntarily
16) Post Office - ANSWER A place where mail is delivered to and from.
17) Mail Handler - ANSWER person who helps make sure that letters and packages
arrive safely at their destination.
18) Mail Carrier - ANSWER Someone who brings mail to a persons home.
19) Postmaster - ANSWER A person in charge of a national post office department.
20) Postal Clerk - ANSWER A person that keeps records and accounts for the local
post office.
21) Requirements - ANSWER Pass a drug test
22) Requirements - ANSWER Speak English
23) Duties - ANSWER Sort mail and deliver to homes
24) Working Conditions - ANSWER Work in all types of weather
25) Salary - ANSWER $30,000 - $40,000
26) Able to... - ANSWER Lift up to 70 pounds
27) How would your latest manager rate your verbal communication skills? -
ANSWER The very best
, 28) How would your latest manager rate your motivation to become a top performer? -
ANSWER Extremely high
29) How would your latest manager rate the quality of your work? - ANSWER The
very best
30) How many times have you been honored for high performance on the job? -
ANSWER 7-10
31) How many full time jobs have you left voluntarily within one month of starting? -
ANSWER 0
32) How would your latest manager rate your attendance compared to other employees? -
ANSWER The very best
33) How many times have you been disciplined for violating a company policy? -
ANSWER 0
34) How many times per year did you have unexcused absences at your latest job? -
ANSWER None
35) What is the longest time you stayed with one employer without voluntarily leaving? -
ANSWER 5 - 10 years
36) How many jobs have you left voluntarily in the last four years? - ANSWER 0
37) How long do you hope to work for the USPS? - ANSWER More than 10 years
38) I usually set challenging goals
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
