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Solutions Manual & Test Bank – Business Driven Technology (10th Edition, by Paige Baltzan) – Verified Complete Edition | Latest 2025/2026 Version

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Stay ahead in your information systems coursework with this verified and complete Solutions Manual & Test Bank for the 10th edition of Business Driven Technology by Paige Baltzan. This resource provides step-by-step solutions to all chapter exercises along with a fully updated test bank containing multiple-choice, true/false, and application-based questions. Topics include digital transformation, data management, business processes, system security, enterprise applications, and emerging technologies. Ideal for business, IT, and MIS students aiming to excel in exams, assignments, and practical applications.

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Solutions manual for business driven technology
10th edition baltzan test bank




1
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

,Business Driven Technology, 10th edition
(Baltzan) Chapter 1 Business Driven
Technology

1) Companies today are successful when they combine the power of the information age with
traditional business methods.

Answer: TRUE
Difficulty: 1 Easy
Topic: Competing in the Information Age
Bloom's: Remember
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

2) Competitive intelligence is information collected from multiple sources such as suppliers,
customers, competitors, partners, and industries that analyzes patterns, trends, and relationships
for strategic decision making.

Answer: FALSE
Explanation: This is the definition of business intelligence which is information collected from
multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes
patterns, trends, and relationships for strategic decision making.
Difficulty: 1 Easy
Topic: Competing in the Information Age
Bloom's: Remember
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

3) Business intelligence is information collected from multiple sources such as suppliers,
customers, competitors, partners, and industries that analyzes patterns, trends, and relationships
for strategic decision making.

Answer: TRUE
Explanation: This is the definition of business intelligence.
Difficulty: 1 Easy
Topic: Competing in the Information Age
Bloom's: Remember
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic


2
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

,4) The information age is the present time, during which infinite quantities of facts are widely
available to anyone who can use a computer and has internet access.

Answer: TRUE
Difficulty: 1 Easy
Topic: Competing in the Information Age
Bloom's: Remember
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

5) Technology provides countless business opportunities, but can also lead to pitfalls and traps
for a business.

Answer: TRUE
Explanation: Technology provides countless business opportunities, but can also lead to pitfalls
and traps for a business.
Difficulty: 2 Medium
Topic: Competing in the Information Age
Bloom's: Understand
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

6) A variable is a business intelligence characteristic that stands for a value that cannot change
over time.

Answer: FALSE
Explanation: A variable is a data characteristic that can change over time.
Difficulty: 2 Medium
Topic: Competing in the Information Age
Bloom's: Understand
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic




3
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

,7) A fact is the confirmation or validation of an event or object. In the past, people primarily
learned facts from books.

Answer: TRUE
Difficulty: 1 Easy
Topic: Competing in the Information Age
Bloom's: Understand
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

8) Zappos is not a technology company; its primary business focus is to sell books.

Answer: FALSE
Difficulty: 2 Medium
Topic: Competing in the Information Age
Bloom's: Understand
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

9) Order date, amount sold, and customer number are all forms of data.

Answer: TRUE
Difficulty: 2 Medium
Topic: Competing in the Information Age
Bloom's: Understand
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic

10) Choosing not to fire a sales representative who is underperforming knowing that person is
experiencing family problems is a form of knowledge.

Answer: TRUE
Difficulty: 2 Medium
Topic: Competing in the Information Age
Bloom's: Understand
Accessibility: Keyboard Navigation
Learning Outcome: 01-01 Describe the information age and the differences among data,
information, business intelligence, and knowledge.
Gradable: automatic


4
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

,11) Information is data converted into a meaningful and useful context. The truth about
n n n n n n n n n n n n


information is that its value is only as good as the people who use it. People using the same
n n n n n n n n n n n n n n n n n n n


information can make different decisions depending on how they interpret or analyze the
n n n n n n n n n n n n n


information.
n




Answer: TRUE n


Difficulty: 2 Medium
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Understand
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




12) The Internet of Things (IoT) is a world where interconnected, Internet-enabled devices or
n n n n n n n n n n n n


"things" can collect and share data without human intervention.
n n n n n n n n n




Answer: TRUE n


Difficulty: 1 Easy
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




13) Machine to machine (M2M) refers to devices that connect directly to other devices.
n n n n n n n n n n n n




Answer: TRUE n


Difficulty: 1 Easy
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




5
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

,14) The Internet of Things (IoT) refers to devices that connect directly to other devices.
n n n n n n n n n n n n n




Answer: FALSE n


Explanation: The Internet of Things (IoT) is a world where interconnected, Internet-enabled
n n n n n n n n n n n


devices or "things" can collect and share data without human intervention.
n n n n n n n n n n n


Difficulty: 1 Easy n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




15) Predictive analytics extracts information from data and uses it to predict future trends and
n n n n n n n n n n n n n


identify behavioral patterns.
n n n




Answer: TRUE n


Difficulty: 1 Easy
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




16) Predictive analytics is a world where interconnected, Internet-enabled devices or "things" can
n n n n n n n n n n n


collect and share data without human intervention.
n n n n n n n




Answer: FALSE n


Explanation: The Internet of Things (IoT) is a world where interconnected, Internet-enabled
n n n n n n n n n n n


devices or "things" can collect and share data without human intervention.
n n n n n n n n n n n


Difficulty: 1 Easy n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




6
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

,17) Top managers use predictive analytics to define the future of the business, analyzing
n n n n n n n n n n n n


markets, industries, and economies to determine the strategic direction the company must follow
n n n n n n n n n n n n n


to remain profitable. Tony will set the strategic direction for his firm, which might include
n n n n n n n n n n n n n n n


introducing new flavors of potato chips or sports drinks as new product lines or schools and
n n n n n n n n n n n n n n n n


hospitals as new market segments.
n n n n n




Answer: TRUE n


Difficulty: 3 Hard
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Understand
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




18) Machine to machine (M2M) extracts information from data and uses it to predict future
n n n n n n n n n n n n n


trends and identify behavioral patterns.
n n n n n




Answer: FALSE n


Explanation: Predictive analytics extracts information from data and uses it to predict future
n n n n n n n n n n n n


trends and identify behavioral patterns.
n n n n n


Difficulty: 1 Easy n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




19) Knowledge workers are individuals valued for their ability to mitigate risk and implement
n n n n n n n n n n n n


critical human resource rules and regulations.
n n n n n n




Answer: FALSE n


Explanation: Knowledge workers are individuals valued for their ability to interpret and analyze
n n n n n n n n n n n n


information.
n


Difficulty: 2 Medium n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Understand
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




7
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

, 20) Using only data and information to make decisions and solve problems is the key to finding
n n n n n n n n n n n n n n n


success in business. These are also the only core drivers of the information age and the building
n n n n n n n n n n n n n n n n n


blocks of business systems.
n n n n




Answer: FALSE n


Explanation: Using data, information, business intelligence, and knowledge to make decisions
n n n n n n n n n n


and solve problems is the key to finding success in business. These are also the core drivers of
n n n n n n n n n n n n n n n n n n


the information age and the building blocks of business systems.
n n n n n n n n n n


Difficulty: 3 Hard n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Understand
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




21) Big data is a collection of large complex data sets, including structured and unstructured,
n n n n n n n n n n n n n


which cannot be analyzed using traditional database methods and tools.
n n n n n n n n n n




Answer: TRUE n


Difficulty: 1 Easy
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




22) Big data is a view of data at a particular moment in time.
n n n n n n n n n n n n




Answer: FALSE n


Explanation: A snapshot is a view of data at a particular moment in time.
n n n n n n n n n n n n n


Difficulty: 1 Easy
n n n


Topic: Competing in the Information Age
n n n n n


Bloom's: Remember
n n


Accessibility: Keyboard Navigation n n


Learning Outcome: 01-01 Describe the information age and the differences among data,
n n n n n n n n n n n


information, business intelligence, and knowledge.
n n n n n


Gradable: automatic n




8
Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.

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