age 1 of 42
WGU C235 Training and Development OA ACTUAL
EXAM STUDY GUIDE 2025/2026 COMPLETE
QUESTIONS WITH CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS <BRAND NEW VERSION>
360 Degree Review .....Answer.....Receiving feedback from all
those affected by the work of a particular individual, including
customers, suppliers, bosses, subordinates, peers, and others.
4 Cs .....Answer.....Communication skills, collaboration skills,
cognitive skills, and consulting skills.
ABC Rule .....Answer.....A way in which to deliver both positive
and negative feedback that is non-accusatory and non-
inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
,age 2 of 42
ADDIE Model .....Answer.....A common framework for training
and development where the five steps in the model are
Assessment, Design, Development, Implementation, and
Evaluation.
ASTD Competency Model .....Answer.....States the competencies
needed by trainers and facilitators, including "foundational"
competencies, such as interpersonal skills (e.g., communicating
effectively), business and management knowledge (e.g., thinking
strategically), and personal traits (e.g., adaptability).
Action Learning .....Answer.....An approach to leadership
development that integrates classroom learning and on-the-job
learning by working on real problems.
Adverse Impact .....Answer.....A substantially different rate of
selection in hiring, promotion or other employment decision which
,age 3 of 42
works to the disadvantage of members of a race, sex or ethnic
group.
Affirmative Defense .....Answer.....Supervisors are taught what
sexual harassment is, how to prevent it, and what to do in case
an employee claims that he or she has been a victim of sexual
harassment.
Alternation Rankins .....Answer.....A ranking approach where a
supervisor will identify the top and bottom performers, remove
their names from the group of ratees, and repeat this process
until all employees are ranked.
Action Plan .....Answer.....A plan developed at the end of training
to aid in transfer, overcoming potential obstacles back at work,
and avoiding relapse.
, age 4 of 42
Asychroneous .....Answer.....A type of e-learning in which students
do not interact at the same time, but whenever they are
available.
Behavior Model Training .....Answer.....One well-researched
approach to developing leaders in a classroom setting,
particularly at the supervisory level.
Behavior Shaping .....Answer.....Refers to the selective
reinforcement of successfully approximate performance of a
target behavior until the target is achieved.
Behavior thinking .....Answer.....If what a leader is doesn't seem
to explain effectiveness, perhaps it is what a leader does.
Behavior Objective .....Answer.....Clearly states what a
participant should be able to do at the end of the program.
WGU C235 Training and Development OA ACTUAL
EXAM STUDY GUIDE 2025/2026 COMPLETE
QUESTIONS WITH CORRECT DETAILED ANSWERS ||
100% GUARANTEED PASS <BRAND NEW VERSION>
360 Degree Review .....Answer.....Receiving feedback from all
those affected by the work of a particular individual, including
customers, suppliers, bosses, subordinates, peers, and others.
4 Cs .....Answer.....Communication skills, collaboration skills,
cognitive skills, and consulting skills.
ABC Rule .....Answer.....A way in which to deliver both positive
and negative feedback that is non-accusatory and non-
inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
,age 2 of 42
ADDIE Model .....Answer.....A common framework for training
and development where the five steps in the model are
Assessment, Design, Development, Implementation, and
Evaluation.
ASTD Competency Model .....Answer.....States the competencies
needed by trainers and facilitators, including "foundational"
competencies, such as interpersonal skills (e.g., communicating
effectively), business and management knowledge (e.g., thinking
strategically), and personal traits (e.g., adaptability).
Action Learning .....Answer.....An approach to leadership
development that integrates classroom learning and on-the-job
learning by working on real problems.
Adverse Impact .....Answer.....A substantially different rate of
selection in hiring, promotion or other employment decision which
,age 3 of 42
works to the disadvantage of members of a race, sex or ethnic
group.
Affirmative Defense .....Answer.....Supervisors are taught what
sexual harassment is, how to prevent it, and what to do in case
an employee claims that he or she has been a victim of sexual
harassment.
Alternation Rankins .....Answer.....A ranking approach where a
supervisor will identify the top and bottom performers, remove
their names from the group of ratees, and repeat this process
until all employees are ranked.
Action Plan .....Answer.....A plan developed at the end of training
to aid in transfer, overcoming potential obstacles back at work,
and avoiding relapse.
, age 4 of 42
Asychroneous .....Answer.....A type of e-learning in which students
do not interact at the same time, but whenever they are
available.
Behavior Model Training .....Answer.....One well-researched
approach to developing leaders in a classroom setting,
particularly at the supervisory level.
Behavior Shaping .....Answer.....Refers to the selective
reinforcement of successfully approximate performance of a
target behavior until the target is achieved.
Behavior thinking .....Answer.....If what a leader is doesn't seem
to explain effectiveness, perhaps it is what a leader does.
Behavior Objective .....Answer.....Clearly states what a
participant should be able to do at the end of the program.
