1|Page
Sales and Services Associate – SSA Academy 421
Practice Exam with 200 Questions and Correct
Answers // USPS SSA Academy 421 Exam Prep
What is GIST - ...ANSWER...✓✓ Greet. Inquire, Suggest,
Thank
What is the postal service mission? - ...ANSWER...✓✓
Provide trusted, affordable universal service
Why does the Postal service go by the 24 hr clock? -
...ANSWER...✓✓ To keep process on task to ensure
collection and delivery is on time
What is the minimum size of a letter - ...ANSWER...✓✓ 3
1/2 x 5
What do you get with Priority Mail Express? -
...ANSWER...✓✓ $100 insurance, 1-2 day delivery
Guarantee, Tracking
, 2|Page
What do you get with USPS Tracking? - ...ANSWER...✓✓
Day and time of delivery
What are the color of the money orders? - ...ANSWER...✓✓
Green (domestic) Pink (international)
Why would someone need to insure a package? -
...ANSWER...✓✓ Against lost, stolen, or damaged item
How long are money orders good for? - ...ANSWER...✓✓
FOREVER
What are the 3 P's? - ...ANSWER...✓✓ Personal,
Professional, Postal
How many keys do you get when you rent a PO Box? -
...ANSWER...✓✓ 2
PO Boxes can be rented for how many months at a time -
...ANSWER...✓✓ 3 months (auto pay) 6 months, 12 months
Sales and Services Associate – SSA Academy 421
Practice Exam with 200 Questions and Correct
Answers // USPS SSA Academy 421 Exam Prep
What is GIST - ...ANSWER...✓✓ Greet. Inquire, Suggest,
Thank
What is the postal service mission? - ...ANSWER...✓✓
Provide trusted, affordable universal service
Why does the Postal service go by the 24 hr clock? -
...ANSWER...✓✓ To keep process on task to ensure
collection and delivery is on time
What is the minimum size of a letter - ...ANSWER...✓✓ 3
1/2 x 5
What do you get with Priority Mail Express? -
...ANSWER...✓✓ $100 insurance, 1-2 day delivery
Guarantee, Tracking
, 2|Page
What do you get with USPS Tracking? - ...ANSWER...✓✓
Day and time of delivery
What are the color of the money orders? - ...ANSWER...✓✓
Green (domestic) Pink (international)
Why would someone need to insure a package? -
...ANSWER...✓✓ Against lost, stolen, or damaged item
How long are money orders good for? - ...ANSWER...✓✓
FOREVER
What are the 3 P's? - ...ANSWER...✓✓ Personal,
Professional, Postal
How many keys do you get when you rent a PO Box? -
...ANSWER...✓✓ 2
PO Boxes can be rented for how many months at a time -
...ANSWER...✓✓ 3 months (auto pay) 6 months, 12 months
