FIRE OFFICER III | GUARANTEED SUCCESS STARTS
HERE! LEARN, PRACTICE & EXCEL!
Is the reason an organization exists. The mission of a fire department is usually the
protection of the community from the dangers of uncontrolled fire and other
emergencies—saving lives and preventing property loss. - answer: mission
Based on specific functions within the department (e.g., suppression, prevention, training)
- answer: division of work
Is beliefs, values, and norms shared by the members of the organization—parallel - answer:
organizational culture
What law allows military veterans preference? - answer: veterans preference act 1944
An environmental distraction that drowns out or interferes with the message the sender is
trying to transmit. - answer: noise
Deals with word meanings - answer: semantics
Problems occur not because the language is different, but because the meaning
associated with the words is different for the sender and the receiver. - answer: frame of
reference
Understanding the other person's point of view. - answer: empathy
Accomplishes the following (a) elicit excitement from the program proponents; (b) educate
the informed; and (c) neutralize the objections of program opponents. - answer: program
proposal
Tell the reader/listener about the program proposal contains. - answer: first step in
proposing a program
Leads to efficiency and effectiveness - answer: communication
Open records law request for information - answer: freedom of information act (fioa)
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, Identify clearly the problem or opportunity to be defended. - answer: first step in
conducting research
Begin by performing a personal audit of your firefighters current skills, knowledge, and
abilities. - answer: first step for developing a firefighter skills/abilities assessment
(a) cognitive; (b) affective; and (c) psychomotor - answer: three domains of learning
To conduct personnel audits on training, education, and proficiencies(validation) - answer:
credentialing
Race, religion, sex, age - answer: demographics
Technology made for sophisticated mapping and modeling - answer: geographical
information system (gis)
Customer service - answer: caring attitude and excellent technical service best way to
build rapport with community
Best way to identify possible solutions for problems that other departments have already
specifically addressed. - answer: networking
An organization, group, or individual who can influence or be affected by the actions of
another organization. - answer: stakeholder
An agreement in which local state, regional, and national response is requested for a large
scale emergency. - answer: mutual aid box alarm system (mabas)
Key partners at the local, tribal, state, and federal levels who implement the nrf are
included in the planning process. (important role for private sector) - answer: national
response framework (nrf)
Key activities in sustaining a department include reducing redundant service and ensuring
the security of revenue sources. - answer: sustainability of local governments
Most important intergovernmental relationships for a chief officer - answer: law
enforcement
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
HERE! LEARN, PRACTICE & EXCEL!
Is the reason an organization exists. The mission of a fire department is usually the
protection of the community from the dangers of uncontrolled fire and other
emergencies—saving lives and preventing property loss. - answer: mission
Based on specific functions within the department (e.g., suppression, prevention, training)
- answer: division of work
Is beliefs, values, and norms shared by the members of the organization—parallel - answer:
organizational culture
What law allows military veterans preference? - answer: veterans preference act 1944
An environmental distraction that drowns out or interferes with the message the sender is
trying to transmit. - answer: noise
Deals with word meanings - answer: semantics
Problems occur not because the language is different, but because the meaning
associated with the words is different for the sender and the receiver. - answer: frame of
reference
Understanding the other person's point of view. - answer: empathy
Accomplishes the following (a) elicit excitement from the program proponents; (b) educate
the informed; and (c) neutralize the objections of program opponents. - answer: program
proposal
Tell the reader/listener about the program proposal contains. - answer: first step in
proposing a program
Leads to efficiency and effectiveness - answer: communication
Open records law request for information - answer: freedom of information act (fioa)
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, Identify clearly the problem or opportunity to be defended. - answer: first step in
conducting research
Begin by performing a personal audit of your firefighters current skills, knowledge, and
abilities. - answer: first step for developing a firefighter skills/abilities assessment
(a) cognitive; (b) affective; and (c) psychomotor - answer: three domains of learning
To conduct personnel audits on training, education, and proficiencies(validation) - answer:
credentialing
Race, religion, sex, age - answer: demographics
Technology made for sophisticated mapping and modeling - answer: geographical
information system (gis)
Customer service - answer: caring attitude and excellent technical service best way to
build rapport with community
Best way to identify possible solutions for problems that other departments have already
specifically addressed. - answer: networking
An organization, group, or individual who can influence or be affected by the actions of
another organization. - answer: stakeholder
An agreement in which local state, regional, and national response is requested for a large
scale emergency. - answer: mutual aid box alarm system (mabas)
Key partners at the local, tribal, state, and federal levels who implement the nrf are
included in the planning process. (important role for private sector) - answer: national
response framework (nrf)
Key activities in sustaining a department include reducing redundant service and ensuring
the security of revenue sources. - answer: sustainability of local governments
Most important intergovernmental relationships for a chief officer - answer: law
enforcement
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
