IT GLUE CERTIFIED LATEST
TECHNICIAN EXAM
In which order should you set up your integrations?
A. RMM first, then PSA
B. PSA first, then RMM
C. There is no specific order - ANSWERS-B. PSA first, then RMM
Which of these statements about RMM integrations is false?
A.RMM data cannot be edited in IT Glue
B.RMM data is one-way only
C.RMM data has the option of two-way sync
D.RMM data can be compared - ANSWERS-C.RMM data has the
option of two-way sync
Your team is designing a Flexible Asset to summarize the progress of a
project. One detail you wish to capture is the Project Phase - Design,
Implementation, Review, Handoff. What is the best way to represent this
in your Flexible Asset design?
END OF
PAGE
1
, IT GLUE CERTIFIED LATEST
TECHNICIAN EXAM
A. Denote each phase with a number and create a number field
B. Create a Select field with the four phases as options
C. Create a Text field with the default entry as
Design/Implementation/Review/Handoff
D. Radio button field with the four phases as options - ANSWERS-B.
Create a Select field with the four phases as options
Which action creates a Document Revision that can later be restored
from the Activity Log?
A. Publish
B. Save
C. Create Revision
D. Update
E. Edit - ANSWERS-C. Create Revision WRONG!!!!
END OF
PAGE
2
, IT GLUE CERTIFIED LATEST
TECHNICIAN EXAM
When integrating with a PSA or RMM, check each of the following that
are required
A. User account in integrated platform with username and password
B. MFA
C. A valid public certificate
D. A self signed certificate
E. An API key generated in IT Glue
F. An internet facing hostname - ANSWERS-A. User account in
integrated platform with username and password
C. A valid public certificate
F. An internet facing hostname
Which of the following features apply to Documents in IT Glue?
A. Revision history with no time limits
B. Inline related items - @relate
C. Inline embedding of office documents
D. Tables
END OF
PAGE
3
TECHNICIAN EXAM
In which order should you set up your integrations?
A. RMM first, then PSA
B. PSA first, then RMM
C. There is no specific order - ANSWERS-B. PSA first, then RMM
Which of these statements about RMM integrations is false?
A.RMM data cannot be edited in IT Glue
B.RMM data is one-way only
C.RMM data has the option of two-way sync
D.RMM data can be compared - ANSWERS-C.RMM data has the
option of two-way sync
Your team is designing a Flexible Asset to summarize the progress of a
project. One detail you wish to capture is the Project Phase - Design,
Implementation, Review, Handoff. What is the best way to represent this
in your Flexible Asset design?
END OF
PAGE
1
, IT GLUE CERTIFIED LATEST
TECHNICIAN EXAM
A. Denote each phase with a number and create a number field
B. Create a Select field with the four phases as options
C. Create a Text field with the default entry as
Design/Implementation/Review/Handoff
D. Radio button field with the four phases as options - ANSWERS-B.
Create a Select field with the four phases as options
Which action creates a Document Revision that can later be restored
from the Activity Log?
A. Publish
B. Save
C. Create Revision
D. Update
E. Edit - ANSWERS-C. Create Revision WRONG!!!!
END OF
PAGE
2
, IT GLUE CERTIFIED LATEST
TECHNICIAN EXAM
When integrating with a PSA or RMM, check each of the following that
are required
A. User account in integrated platform with username and password
B. MFA
C. A valid public certificate
D. A self signed certificate
E. An API key generated in IT Glue
F. An internet facing hostname - ANSWERS-A. User account in
integrated platform with username and password
C. A valid public certificate
F. An internet facing hostname
Which of the following features apply to Documents in IT Glue?
A. Revision history with no time limits
B. Inline related items - @relate
C. Inline embedding of office documents
D. Tables
END OF
PAGE
3
