ASQ CSSBB: Enterprise Wide Deployment
ACTUAL QUESTIONS AND CORRECT
ANSWERS
The average American company is at what sigma level? - CORRECT ANSWERS✅✅4
What company used statistical tools to identify and eliminate variation? - CORRECT
ANSWERS✅✅Motorola
A statistical term that refers to the standard deviation process about it's mean. - CORRECT
ANSWERS✅✅Sigma
In a normally distributed process, what percent of measurements will fall within +/- 3.0
sigma and what percent will fall within +/- 4.5 sigma? - CORRECT ANSWERS✅✅99.73%;
99.99966%
PPM for 6 sigma level - CORRECT ANSWERS✅✅3.4 ppm
PPM for 5 sigma level - CORRECT ANSWERS✅✅233 ppm
PPM for 4 sigma level - CORRECT ANSWERS✅✅6,210 ppm
PPM for 3 sigma level - CORRECT ANSWERS✅✅66,810 ppm
PPM for 2 sigma level - CORRECT ANSWERS✅✅308,770ppm
PPM for 1 sigma level - CORRECT ANSWERS✅✅697,672 ppm
DMAIC stands for what? - CORRECT ANSWERS✅✅Define, Measure, Analyze, Improve,
Control
,8 elements of six sigma breakthrough strategy (Harry) - CORRECT
ANSWERS✅✅Recognize, Define, Measure, Analyze, Improve, Control, Standardize,
Integrate (R DMAIC SI)
Average black elt project will save about how many dollars? (Harry) - CORRECT
ANSWERS✅✅$175,000
How many projects per year, per black belt? - CORRECT ANSWERS✅✅5-6
The ratio one black belt per employees - CORRECT ANSWERS✅✅1:100
What percent can one black belt per 100 employees can provide in cost reduction per year? -
CORRECT ANSWERS✅✅6%
Who believed that quality was a significant part of the company and senior managers must
take charge of it? - CORRECT ANSWERS✅✅Crosby
Who believed the quality professional must become more knowledgeable and communicative
about the business? - CORRECT ANSWERS✅✅Crosby
Who stated that "Quality is conformance to requirements"? - CORRECT
ANSWERS✅✅Crosby
Crosby's four absolutes of quality management: - CORRECT ANSWERS✅✅1.
Conformance to requirement
2. Comes from prevention
3. Performance standard is zero defects
4. Measurement is the price of nonconformance
Who created the 14 step approach to quality improvement? - CORRECT
ANSWERS✅✅Crosby
, Who was considered the founder of the third wave of the industrial revolution? - CORRECT
ANSWERS✅✅Deming
Who was a national folk hero in Japan and was famous for his 14 obligations of top
management and 7 deadly diseases? - CORRECT ANSWERS✅✅Deming
Deming believed that (%) management system causes versus (%) special causes. -
CORRECT ANSWERS✅✅94%; 6%
Deming's chain reaction - CORRECT ANSWERS✅✅Improve quality --> Decrease costs --
> Productivity improves --> Capture market with better qaulity and price --> Stay in business
--> Provide jobs
Who was associated with GE for 26 years and was credited for establishing the concept of
"total quality control"? - CORRECT ANSWERS✅✅Feigenbaum
TQC philosophy maintains that all areas of the company must be involved in what? -
CORRECT ANSWERS✅✅quality effort
What type of people are generally affected by quality effort? - CORRECT
ANSWERS✅✅shop floor
Who believed that "Quality does not travel under an exclusive foreign passport"? -
CORRECT ANSWERS✅✅Feigenbaum
Who believes we should move away from "If it breaks, we'll service it" mentality, to a "No
defects, no problems" mentality? - CORRECT ANSWERS✅✅Feigenbaum
Who was involved with the quality movement in its earliest beginning and called the
Japanese method the companywide quality control (CWQC)? - CORRECT
ANSWERS✅✅Ishikawa
Who must be acknowledged to contribute to the success of the company through suggestions,
creativity, and worthwhile ideas? - CORRECT ANSWERS✅✅The worker
ACTUAL QUESTIONS AND CORRECT
ANSWERS
The average American company is at what sigma level? - CORRECT ANSWERS✅✅4
What company used statistical tools to identify and eliminate variation? - CORRECT
ANSWERS✅✅Motorola
A statistical term that refers to the standard deviation process about it's mean. - CORRECT
ANSWERS✅✅Sigma
In a normally distributed process, what percent of measurements will fall within +/- 3.0
sigma and what percent will fall within +/- 4.5 sigma? - CORRECT ANSWERS✅✅99.73%;
99.99966%
PPM for 6 sigma level - CORRECT ANSWERS✅✅3.4 ppm
PPM for 5 sigma level - CORRECT ANSWERS✅✅233 ppm
PPM for 4 sigma level - CORRECT ANSWERS✅✅6,210 ppm
PPM for 3 sigma level - CORRECT ANSWERS✅✅66,810 ppm
PPM for 2 sigma level - CORRECT ANSWERS✅✅308,770ppm
PPM for 1 sigma level - CORRECT ANSWERS✅✅697,672 ppm
DMAIC stands for what? - CORRECT ANSWERS✅✅Define, Measure, Analyze, Improve,
Control
,8 elements of six sigma breakthrough strategy (Harry) - CORRECT
ANSWERS✅✅Recognize, Define, Measure, Analyze, Improve, Control, Standardize,
Integrate (R DMAIC SI)
Average black elt project will save about how many dollars? (Harry) - CORRECT
ANSWERS✅✅$175,000
How many projects per year, per black belt? - CORRECT ANSWERS✅✅5-6
The ratio one black belt per employees - CORRECT ANSWERS✅✅1:100
What percent can one black belt per 100 employees can provide in cost reduction per year? -
CORRECT ANSWERS✅✅6%
Who believed that quality was a significant part of the company and senior managers must
take charge of it? - CORRECT ANSWERS✅✅Crosby
Who believed the quality professional must become more knowledgeable and communicative
about the business? - CORRECT ANSWERS✅✅Crosby
Who stated that "Quality is conformance to requirements"? - CORRECT
ANSWERS✅✅Crosby
Crosby's four absolutes of quality management: - CORRECT ANSWERS✅✅1.
Conformance to requirement
2. Comes from prevention
3. Performance standard is zero defects
4. Measurement is the price of nonconformance
Who created the 14 step approach to quality improvement? - CORRECT
ANSWERS✅✅Crosby
, Who was considered the founder of the third wave of the industrial revolution? - CORRECT
ANSWERS✅✅Deming
Who was a national folk hero in Japan and was famous for his 14 obligations of top
management and 7 deadly diseases? - CORRECT ANSWERS✅✅Deming
Deming believed that (%) management system causes versus (%) special causes. -
CORRECT ANSWERS✅✅94%; 6%
Deming's chain reaction - CORRECT ANSWERS✅✅Improve quality --> Decrease costs --
> Productivity improves --> Capture market with better qaulity and price --> Stay in business
--> Provide jobs
Who was associated with GE for 26 years and was credited for establishing the concept of
"total quality control"? - CORRECT ANSWERS✅✅Feigenbaum
TQC philosophy maintains that all areas of the company must be involved in what? -
CORRECT ANSWERS✅✅quality effort
What type of people are generally affected by quality effort? - CORRECT
ANSWERS✅✅shop floor
Who believed that "Quality does not travel under an exclusive foreign passport"? -
CORRECT ANSWERS✅✅Feigenbaum
Who believes we should move away from "If it breaks, we'll service it" mentality, to a "No
defects, no problems" mentality? - CORRECT ANSWERS✅✅Feigenbaum
Who was involved with the quality movement in its earliest beginning and called the
Japanese method the companywide quality control (CWQC)? - CORRECT
ANSWERS✅✅Ishikawa
Who must be acknowledged to contribute to the success of the company through suggestions,
creativity, and worthwhile ideas? - CORRECT ANSWERS✅✅The worker
