1|Page
MHA 702 EXAM 1 EXAM LATEST 2024/2025
QUESTIONS AND CORRECT ANSWERS(100%
CORRECT VERIFIED ANSWERS)ALREADY
GRADED A+
Kotter's eight steps to effectuate an organizational
change are: - .....ANSWER ...✔✔ 1) Create urgency
2) Form a powerful coalition of leaders and
stakeholders
3) Create a vision for the change
4) Communicate the vision
5) Remove obstacles
6) Create short-term wins
7) Build on the change
8) Anchor the change in corporate culture - make it
permanent
1) Create urgency - .....ANSWER ...✔✔ To create a
sense of urgency, determine any potential threats to the
company such as advancements your competitors have
made or changes in market demand. Then, consider any
opportunities that your company capitalize on. Open a
,2|Page
candid dialogue for everyone to voice their concerns
and express both their potential solutions and honest
opinions. Not only does this help prepare employees for
change, but it also lets them know that their feedback
holds value. Complete this step by seeking support from
other parties like stakeholders or industry leaders to
help your case.
2. Create a guiding coalition - .....ANSWER ...✔✔
Create a cross-functional, cross-level group of people
with enough power to lead the change
To further advance in the change process, put together a
team with the right set of skills, connections and power to
provide much-needed momentum and support. Identify
your company's leaders and stakeholders, request their
involvement and ensure you have their support and
commitment. Work on team-building, identify weak
areas within the coalition and make sure everyone
involves as many influential people across the company's
various departments. Involving people from various
departments can help strengthen the cause.
3. Develop a vision - .....ANSWER ...✔✔ Make sure to
establish a clear and understandable vision for
everyone to work toward. When your team understands
your vision, they're more apt to follow it. Identify what
,3|Page
you want the change to achieve and explain what you
hope the organization will look like once the changes
have been implemented. It's also important to develop a
strategy that can help execute this vision within your
organization.
4. Communicate the vision - .....ANSWER ...✔✔ To
ensure that your team remains committed to your vision,
communicate it frequently and powerfully. Talk about it
as often as you can to remind everyone of its
importance. If needed, address anyone's concerns or
issues in an honest manner. Make sure to lead by
example and do everything you can to tie various
company aspects to your vision such as morale and
training.
5. Eliminate obstacles - .....ANSWER ...✔✔ While it's
normal to have resistance to change, removing obstacles
that stand in your way can help your vision gain
momentum without pause. Identify any individuals who
are apprehensive about your vision and help them see
that it's needed. Determine if there are any processes or
structures that don't align with the success of your vision
and make the proper adjustments. You can also reward
or recognize individuals who support the change in an
effort to show your appreciation and help them stay
motivated.
, 4|Page
6. Create short-term wins - .....ANSWER ...✔✔ During
the change process, give your team some small victories
as opposed to just one long-term goal. Not only does
this increase morale, but it also provides much-needed
momentum and allows your team to feel victory during
the early stages of your vision. Look for small and
inexpensive projects you can implement that don't
require approval from parties opposed to the change.
Select the right target that doesn't negatively impact or
change your overall vision. Reward anyone who helps
you achieve these small targets.
7. Build on the change - .....ANSWER ...✔✔ While
small victories motivate your team, it's important to
remind everyone that the mission isn't over just yet. For
example, while successfully launching a small product
gives you a reason to celebrate, launching larger
products requires more work and time. After every small
victory, determine what went wrong, what went right
and what you can do to improve in the future.
8. Anchor the changes in corporate culture - .....ANSWER
...✔✔ Once implemented, ensure that your change
remains at the core of your company's culture.
Continuously speak about progress and emphasize how
it's positively impacted day-to-day work and the
MHA 702 EXAM 1 EXAM LATEST 2024/2025
QUESTIONS AND CORRECT ANSWERS(100%
CORRECT VERIFIED ANSWERS)ALREADY
GRADED A+
Kotter's eight steps to effectuate an organizational
change are: - .....ANSWER ...✔✔ 1) Create urgency
2) Form a powerful coalition of leaders and
stakeholders
3) Create a vision for the change
4) Communicate the vision
5) Remove obstacles
6) Create short-term wins
7) Build on the change
8) Anchor the change in corporate culture - make it
permanent
1) Create urgency - .....ANSWER ...✔✔ To create a
sense of urgency, determine any potential threats to the
company such as advancements your competitors have
made or changes in market demand. Then, consider any
opportunities that your company capitalize on. Open a
,2|Page
candid dialogue for everyone to voice their concerns
and express both their potential solutions and honest
opinions. Not only does this help prepare employees for
change, but it also lets them know that their feedback
holds value. Complete this step by seeking support from
other parties like stakeholders or industry leaders to
help your case.
2. Create a guiding coalition - .....ANSWER ...✔✔
Create a cross-functional, cross-level group of people
with enough power to lead the change
To further advance in the change process, put together a
team with the right set of skills, connections and power to
provide much-needed momentum and support. Identify
your company's leaders and stakeholders, request their
involvement and ensure you have their support and
commitment. Work on team-building, identify weak
areas within the coalition and make sure everyone
involves as many influential people across the company's
various departments. Involving people from various
departments can help strengthen the cause.
3. Develop a vision - .....ANSWER ...✔✔ Make sure to
establish a clear and understandable vision for
everyone to work toward. When your team understands
your vision, they're more apt to follow it. Identify what
,3|Page
you want the change to achieve and explain what you
hope the organization will look like once the changes
have been implemented. It's also important to develop a
strategy that can help execute this vision within your
organization.
4. Communicate the vision - .....ANSWER ...✔✔ To
ensure that your team remains committed to your vision,
communicate it frequently and powerfully. Talk about it
as often as you can to remind everyone of its
importance. If needed, address anyone's concerns or
issues in an honest manner. Make sure to lead by
example and do everything you can to tie various
company aspects to your vision such as morale and
training.
5. Eliminate obstacles - .....ANSWER ...✔✔ While it's
normal to have resistance to change, removing obstacles
that stand in your way can help your vision gain
momentum without pause. Identify any individuals who
are apprehensive about your vision and help them see
that it's needed. Determine if there are any processes or
structures that don't align with the success of your vision
and make the proper adjustments. You can also reward
or recognize individuals who support the change in an
effort to show your appreciation and help them stay
motivated.
, 4|Page
6. Create short-term wins - .....ANSWER ...✔✔ During
the change process, give your team some small victories
as opposed to just one long-term goal. Not only does
this increase morale, but it also provides much-needed
momentum and allows your team to feel victory during
the early stages of your vision. Look for small and
inexpensive projects you can implement that don't
require approval from parties opposed to the change.
Select the right target that doesn't negatively impact or
change your overall vision. Reward anyone who helps
you achieve these small targets.
7. Build on the change - .....ANSWER ...✔✔ While
small victories motivate your team, it's important to
remind everyone that the mission isn't over just yet. For
example, while successfully launching a small product
gives you a reason to celebrate, launching larger
products requires more work and time. After every small
victory, determine what went wrong, what went right
and what you can do to improve in the future.
8. Anchor the changes in corporate culture - .....ANSWER
...✔✔ Once implemented, ensure that your change
remains at the core of your company's culture.
Continuously speak about progress and emphasize how
it's positively impacted day-to-day work and the
