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NECI 911 DISPATCH CERTIFICATION EXAM
LATEST WITH ACTUAL QUESTIONS AND
CORRECT VERIFIED ANSWERS/100%
GUARANTEED TO PASS CONCEPTS/ALREADY
GRADED A+ /BRAND NEW!!!
Define the term PSAP - .....ANSWER ...✔✔ Public
safety abswering point
Define ethics - .....ANSWER ...✔✔ It involves an
individuals personal, profession and organization rules
of conduct. It includes opinions and feelings about
manners and behaviors.
List the three primary disciplines of public safety -
.....ANSWER ...✔✔ Law enforcement, fire service,
emergency medical service communication
What does a chain of command define - .....ANSWER
...✔✔ The relationships between frontline
telecommunicators, supervisers and managers
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Explain the difference between a policy and procedure
- .....ANSWER ...✔✔ Policy is a guide to thinking,
procedure is a guide to action
Define vital services - .....ANSWER ...✔✔ To provide
assistance or referral between the public and public
safety
Define mutual aid - .....ANSWER ...✔✔ A process of
supplying supplemental personal equipment or other
recourses to an incident to assist agencies that may be in
danger or becoming overwhelmed in their response
List the vital services that a public safety communication
system provides - .....ANSWER ...✔✔ Facilitate
communication with the public, between members of the
same agency, between public safety agencies and
between support service entities
List and describe the six components of the
communication cycle - .....ANSWER ...✔✔ The sender,
receiver, message, medium, context and feed back
Define active listening - .....ANSWER ...✔✔ Active
listening involves demonstrating an interest and
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understanding in what is being said through staying
focused, asking questions and listening for the main point
Define open-ended questions and give and example -
.....ANSWER ...✔✔ Open-ended questions aren't
questions that can not be answered "yes" or "no"
requiring the sender to provide more info. Example:
"what's your name?" "How are you"
Define paraphrasing - .....ANSWER ...✔✔
Paraphrasing is a brief rephrase of info provided by
the sender
Define reflecting feelings and give and example -
.....ANSWER ...✔✔
Reflecting feelings is repeating in a short, declarative
statement the emotions of the feelings that the sender is
communicating - .....ANSWER ...✔✔
Explain the difference between an observation and an
inference - .....ANSWER ...✔✔ Observations are what
we see, hear and also what we think. inferences are
drawn from our observations
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Describe the purpose of a PSAP's QA/QI Program -
.....ANSWER ...✔✔ To ensure procedures and policies
List 3 caller expectations - .....ANSWER ...✔✔ Be
friendly, fast and be responsive
Define non-verbal attending - .....ANSWER ...✔✔
Listening while making eye contact
Explain why it is important that telecommunicators use
clear speech and proper diction - .....ANSWER ...✔✔
TI ensure that your message is understood
What is one form of advice a telecommunicator never
gives - .....ANSWER ...✔✔ Legal advice
Telecommunicators should make a practice of recording
_ as they are _ and never leave details to _ -
.....ANSWER ...✔✔ Facts, received, memory
An accurate description of _ is a critical factor in the
decision-making process of response units. List at least
NECI 911 DISPATCH CERTIFICATION EXAM
LATEST WITH ACTUAL QUESTIONS AND
CORRECT VERIFIED ANSWERS/100%
GUARANTEED TO PASS CONCEPTS/ALREADY
GRADED A+ /BRAND NEW!!!
Define the term PSAP - .....ANSWER ...✔✔ Public
safety abswering point
Define ethics - .....ANSWER ...✔✔ It involves an
individuals personal, profession and organization rules
of conduct. It includes opinions and feelings about
manners and behaviors.
List the three primary disciplines of public safety -
.....ANSWER ...✔✔ Law enforcement, fire service,
emergency medical service communication
What does a chain of command define - .....ANSWER
...✔✔ The relationships between frontline
telecommunicators, supervisers and managers
,2|Page
Explain the difference between a policy and procedure
- .....ANSWER ...✔✔ Policy is a guide to thinking,
procedure is a guide to action
Define vital services - .....ANSWER ...✔✔ To provide
assistance or referral between the public and public
safety
Define mutual aid - .....ANSWER ...✔✔ A process of
supplying supplemental personal equipment or other
recourses to an incident to assist agencies that may be in
danger or becoming overwhelmed in their response
List the vital services that a public safety communication
system provides - .....ANSWER ...✔✔ Facilitate
communication with the public, between members of the
same agency, between public safety agencies and
between support service entities
List and describe the six components of the
communication cycle - .....ANSWER ...✔✔ The sender,
receiver, message, medium, context and feed back
Define active listening - .....ANSWER ...✔✔ Active
listening involves demonstrating an interest and
,3|Page
understanding in what is being said through staying
focused, asking questions and listening for the main point
Define open-ended questions and give and example -
.....ANSWER ...✔✔ Open-ended questions aren't
questions that can not be answered "yes" or "no"
requiring the sender to provide more info. Example:
"what's your name?" "How are you"
Define paraphrasing - .....ANSWER ...✔✔
Paraphrasing is a brief rephrase of info provided by
the sender
Define reflecting feelings and give and example -
.....ANSWER ...✔✔
Reflecting feelings is repeating in a short, declarative
statement the emotions of the feelings that the sender is
communicating - .....ANSWER ...✔✔
Explain the difference between an observation and an
inference - .....ANSWER ...✔✔ Observations are what
we see, hear and also what we think. inferences are
drawn from our observations
, 4|Page
Describe the purpose of a PSAP's QA/QI Program -
.....ANSWER ...✔✔ To ensure procedures and policies
List 3 caller expectations - .....ANSWER ...✔✔ Be
friendly, fast and be responsive
Define non-verbal attending - .....ANSWER ...✔✔
Listening while making eye contact
Explain why it is important that telecommunicators use
clear speech and proper diction - .....ANSWER ...✔✔
TI ensure that your message is understood
What is one form of advice a telecommunicator never
gives - .....ANSWER ...✔✔ Legal advice
Telecommunicators should make a practice of recording
_ as they are _ and never leave details to _ -
.....ANSWER ...✔✔ Facts, received, memory
An accurate description of _ is a critical factor in the
decision-making process of response units. List at least
