TEXAS BUSINESS AND FINANCE ACTUAL
EXAM 2026 FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED
◉ 2. Which is an example of a textual graphic that is used in a business
report?
A. Pie chart
B. Pictograph
C. Map
D. Flowchart. Answer: D. Flowchart
◉ 3. Which is not a tool that people use when participating in
discussions?
,A. Pointing out missing information
B. Sharing a personal experience
C. Building on someone else's comment
D. Helping the group summarize what has been said. Answer: B.
Sharing a personal experience
◉ 4. When Dawn answered the front desk telephone at her property, a
female caller who sounded very upset said, "My daughter, Susan Smith,
is staying at your hotel, and I need to reach her immediately because of a
family emergency. Would you please give me her room number?" Dawn
quickly answered, "Ms. Smith is in room 224. I will connect you." What
did Dawn do wrong?
A. She forgot to listen attentively to the caller.
B. She did not take written notes about the call.
,C. She gave out a guest's room number. Answer: C. She gave out a
guest's room number.
◉ 5. The primary reason the business benefits when salespersons
practice good customer relations is that it:
A. Develops repeat customers.
B. Prevents customer objections.
C. Promotes quality service.
D. Segments the business's market. Answer: A. Develops repeat
customers.
◉ 6. The following information appears at the end of all of Molly's
outgoing e-mails:
, A. Carbon copy.
B. Attachment.
C. Signature. Answer: C. Signature.
◉ 7. When Steven asks questions in an open-minded way, he avoids:
A. stating his own opinion.
B. attacking someone else's idea.
C. suggesting a better way to do something.
D. mentioning the truth. Answer: B. attacking someone else's idea
EXAM 2026 FULL QUESTIONS AND CORRECT
ANSWERS ALREADY PASSED
◉ 2. Which is an example of a textual graphic that is used in a business
report?
A. Pie chart
B. Pictograph
C. Map
D. Flowchart. Answer: D. Flowchart
◉ 3. Which is not a tool that people use when participating in
discussions?
,A. Pointing out missing information
B. Sharing a personal experience
C. Building on someone else's comment
D. Helping the group summarize what has been said. Answer: B.
Sharing a personal experience
◉ 4. When Dawn answered the front desk telephone at her property, a
female caller who sounded very upset said, "My daughter, Susan Smith,
is staying at your hotel, and I need to reach her immediately because of a
family emergency. Would you please give me her room number?" Dawn
quickly answered, "Ms. Smith is in room 224. I will connect you." What
did Dawn do wrong?
A. She forgot to listen attentively to the caller.
B. She did not take written notes about the call.
,C. She gave out a guest's room number. Answer: C. She gave out a
guest's room number.
◉ 5. The primary reason the business benefits when salespersons
practice good customer relations is that it:
A. Develops repeat customers.
B. Prevents customer objections.
C. Promotes quality service.
D. Segments the business's market. Answer: A. Develops repeat
customers.
◉ 6. The following information appears at the end of all of Molly's
outgoing e-mails:
, A. Carbon copy.
B. Attachment.
C. Signature. Answer: C. Signature.
◉ 7. When Steven asks questions in an open-minded way, he avoids:
A. stating his own opinion.
B. attacking someone else's idea.
C. suggesting a better way to do something.
D. mentioning the truth. Answer: B. attacking someone else's idea
