IT Essentials Final Exam actual questions
and CORRECT answers
A tech installed a network adapter in a computer and wants to test network connectivity. The
Ping command can only receive a response from local workstations. What could be causing
the problem? - CORRECT ANSWER The default gateway is not set.
A user complains about being unable to connect to wireless connection? - CORRECT
ANSWER -Try coming the laptop to different places to see if a signal can be detected.
-Verify in the laptop software whether any wireless networks are detected.
What is the difference between cloud computing and data center? - CORRECT
ANSWER Cloud computing solutions are network resources providing to the clients
through the use of services from data center.
A user wants to map a network driver on a PC that is named "Work2" and runs Windows 7.
The name of the shared resource the user wishes to map to is called "Installs"and is located
on a workstation called "Work1" what would be the correct path for mapping the network
drive? - CORRECT ANSWER \work1installs
What are the 4 layers in the TCP/IP reference model? - CORRECT
ANSWER Application, transport, internet, network access.
Which type of network spans a signal building or campus and provides services and
applications to people with in a common organizational structure? - CORRECT
ANSWER LAN
A user notices that some of the programs that are installed before upgrading Windows to a
new version no longer function properly that will run at starup? - CORRECT
ANSWER Msconfig
, What is the first step an administrator should take when splitting a single partition into
multiple partitions? - CORRECT ANSWER Shrink the partition.
What is the default file system used during a fresh installation of Windows 7? - CORRECT
ANSWER NTFS
Way is a full format more beneficial than a quick format when preparing for a clean OS
installation? - CORRECT ANSWER A full format will delete files from the disk while
analyzing the disk drive for errors.
A computer user complains of a computer that freezes up after about 5 minutes of use. The
technician checks the computer BIOS to see if there might be a config problem that is causing
the computer to behave consistently in this manner. While the technician is reviewing the
information, the computer freezes again,. What is the probable cause of the computer
problem? - CORRECT ANSWER The CPU fan is not functioning.
Which step in the troubleshooting process is important to the help avoid repeating repair
processes that were preformed previously? - CORRECT ANSWER Documentation of
the problem and its solution.
What are 3 benefits of computer preventive maintenance? - CORRECT ANSWER -
Improvement in data protection.
- Extension of the life of components
-Reduction of the number of equipment failures.
What factor should be taken into consideration more with laptops than with desktops? -
CORRECT ANSWER Environmental control.
Which 2 PC settings can be configured using the BIOS setup utility? - CORRECT
ANSWER -Virtualization support
and CORRECT answers
A tech installed a network adapter in a computer and wants to test network connectivity. The
Ping command can only receive a response from local workstations. What could be causing
the problem? - CORRECT ANSWER The default gateway is not set.
A user complains about being unable to connect to wireless connection? - CORRECT
ANSWER -Try coming the laptop to different places to see if a signal can be detected.
-Verify in the laptop software whether any wireless networks are detected.
What is the difference between cloud computing and data center? - CORRECT
ANSWER Cloud computing solutions are network resources providing to the clients
through the use of services from data center.
A user wants to map a network driver on a PC that is named "Work2" and runs Windows 7.
The name of the shared resource the user wishes to map to is called "Installs"and is located
on a workstation called "Work1" what would be the correct path for mapping the network
drive? - CORRECT ANSWER \work1installs
What are the 4 layers in the TCP/IP reference model? - CORRECT
ANSWER Application, transport, internet, network access.
Which type of network spans a signal building or campus and provides services and
applications to people with in a common organizational structure? - CORRECT
ANSWER LAN
A user notices that some of the programs that are installed before upgrading Windows to a
new version no longer function properly that will run at starup? - CORRECT
ANSWER Msconfig
, What is the first step an administrator should take when splitting a single partition into
multiple partitions? - CORRECT ANSWER Shrink the partition.
What is the default file system used during a fresh installation of Windows 7? - CORRECT
ANSWER NTFS
Way is a full format more beneficial than a quick format when preparing for a clean OS
installation? - CORRECT ANSWER A full format will delete files from the disk while
analyzing the disk drive for errors.
A computer user complains of a computer that freezes up after about 5 minutes of use. The
technician checks the computer BIOS to see if there might be a config problem that is causing
the computer to behave consistently in this manner. While the technician is reviewing the
information, the computer freezes again,. What is the probable cause of the computer
problem? - CORRECT ANSWER The CPU fan is not functioning.
Which step in the troubleshooting process is important to the help avoid repeating repair
processes that were preformed previously? - CORRECT ANSWER Documentation of
the problem and its solution.
What are 3 benefits of computer preventive maintenance? - CORRECT ANSWER -
Improvement in data protection.
- Extension of the life of components
-Reduction of the number of equipment failures.
What factor should be taken into consideration more with laptops than with desktops? -
CORRECT ANSWER Environmental control.
Which 2 PC settings can be configured using the BIOS setup utility? - CORRECT
ANSWER -Virtualization support
