WGU D515 Task 2 (New System Challenge): Final Exam Review
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1. Identify the Problem
Question: What is the key issue the organization faces with the current system?
Sample Answer:
The primary problem is the decline in system efficiency, demonstrated by increased patient wait
times and appointment errors. These issues suggest process inefficiencies and possible system-
user misalignment following recent workflow or software updates.
2. Analyze Contributing Factors
Question: What factors contribute to the system’s underperformance?
Sample Answer:
Contributing factors likely include insufficient staff training on new scheduling software, unclear
communication between departments, and poor data entry accuracy. Staff frustration (reflected in
lower satisfaction) indicates possible usability issues and resistance to change.
3. Use Data to Support Findings
Question: How does the data support your findings?
Sample Answer:
A 52% increase in average wait times and a doubling of appointment errors demonstrate
significant operational inefficiencies. The correlation between decreased staff and patient
satisfaction further supports the conclusion that the new system is not meeting stakeholder needs.
4. Recommend a Solution
Question: What evidence-based solution would you propose?
Sample Answer:
Implement a targeted retraining program for staff, focused on the new scheduling interface
and communication workflows. Introduce monthly system performance audits and feedback
.
1. Identify the Problem
Question: What is the key issue the organization faces with the current system?
Sample Answer:
The primary problem is the decline in system efficiency, demonstrated by increased patient wait
times and appointment errors. These issues suggest process inefficiencies and possible system-
user misalignment following recent workflow or software updates.
2. Analyze Contributing Factors
Question: What factors contribute to the system’s underperformance?
Sample Answer:
Contributing factors likely include insufficient staff training on new scheduling software, unclear
communication between departments, and poor data entry accuracy. Staff frustration (reflected in
lower satisfaction) indicates possible usability issues and resistance to change.
3. Use Data to Support Findings
Question: How does the data support your findings?
Sample Answer:
A 52% increase in average wait times and a doubling of appointment errors demonstrate
significant operational inefficiencies. The correlation between decreased staff and patient
satisfaction further supports the conclusion that the new system is not meeting stakeholder needs.
4. Recommend a Solution
Question: What evidence-based solution would you propose?
Sample Answer:
Implement a targeted retraining program for staff, focused on the new scheduling interface
and communication workflows. Introduce monthly system performance audits and feedback
