1|Page
Sales and Services Associate – SSA Academy 421
Practice Exam with 200 Questions and Correct
Answers // USPS SSA Academy 421 Exam Prep
Registered Mail - ...ANSWER...✓✓ First-Class and Priority
service only.
Most secure service the post office offers.
$50,000 insurance and free tracking included.
International Shipping/Mailing Methods (5) -
...ANSWER...✓✓ Global Express Guaranteed (GXG)
Priority Mail Express International (PMEI)
Priority Mail International (PMI)
First Class Package International
First Class Mail International
Balloon Price - ...ANSWER...✓✓ - Applies to Retail
Ground (all zones)
- Applies to Priority Mail (zones 1-4)
- Weighs under 20 pounds
- Measures more than 84" (but less than 108") in total
length and girth.
,2|Page
Oversize Price - ...ANSWER...✓✓ - Applies to Retail
Ground only
- More than 108" but less than 130" in total length and
girth
Dimensional Weight Pricing - ...ANSWER...✓✓ - Applies to
Priority Mail
- Addressed to zones 5-9
- Measures (L x W x H) over one cubic foot or 1,728 cubic
inches
Parcel Return Service - ...ANSWER...✓✓ This allows
customers to return merchandise to merchants without
having to pay postage (postage has already been prepaid
by the merchant).
Priority Mail Express - ...ANSWER...✓✓ - Guaranteed 1-2
day delivery (domestic)
- Includes $100 insurance and free tracking
Priority Mail - ...ANSWER...✓✓ - 1-3 day delivery
,3|Page
- Includes tracking and $50 worth of insurance
- For domestic packages weighing up to 70 lbs and 108"
Domestic Mail - ...ANSWER...✓✓ Consists of items sent
within the United States, its territories, possessions,
APO's, FPO's, DPO's, and the UN.
Mailing Services (6) - ...ANSWER...✓✓ Services for which
USPS does not have to compete for business (Market
Dominant).
- First Class Mail
- Periodicals
- USPS Marketing Mail (EDDM)
- Media Mail
- Library Mail
- Extra Services
Shipping Services (6) - ...ANSWER...✓✓ Services where
the USPS competes with other companies, such as UPS
and FedEx.
- Priority Mail Express
- Priority Mail
, 4|Page
- First Class Package Service
- Retail Ground
- Parcel Return Service
- International Mail
S.O.L.E.R. - ...ANSWER...✓✓ Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) - ...ANSWER...✓✓ 3-
5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals - ...ANSWER...✓✓ Items published at least 4
times a year from a known publisher.
Sales and Services Associate – SSA Academy 421
Practice Exam with 200 Questions and Correct
Answers // USPS SSA Academy 421 Exam Prep
Registered Mail - ...ANSWER...✓✓ First-Class and Priority
service only.
Most secure service the post office offers.
$50,000 insurance and free tracking included.
International Shipping/Mailing Methods (5) -
...ANSWER...✓✓ Global Express Guaranteed (GXG)
Priority Mail Express International (PMEI)
Priority Mail International (PMI)
First Class Package International
First Class Mail International
Balloon Price - ...ANSWER...✓✓ - Applies to Retail
Ground (all zones)
- Applies to Priority Mail (zones 1-4)
- Weighs under 20 pounds
- Measures more than 84" (but less than 108") in total
length and girth.
,2|Page
Oversize Price - ...ANSWER...✓✓ - Applies to Retail
Ground only
- More than 108" but less than 130" in total length and
girth
Dimensional Weight Pricing - ...ANSWER...✓✓ - Applies to
Priority Mail
- Addressed to zones 5-9
- Measures (L x W x H) over one cubic foot or 1,728 cubic
inches
Parcel Return Service - ...ANSWER...✓✓ This allows
customers to return merchandise to merchants without
having to pay postage (postage has already been prepaid
by the merchant).
Priority Mail Express - ...ANSWER...✓✓ - Guaranteed 1-2
day delivery (domestic)
- Includes $100 insurance and free tracking
Priority Mail - ...ANSWER...✓✓ - 1-3 day delivery
,3|Page
- Includes tracking and $50 worth of insurance
- For domestic packages weighing up to 70 lbs and 108"
Domestic Mail - ...ANSWER...✓✓ Consists of items sent
within the United States, its territories, possessions,
APO's, FPO's, DPO's, and the UN.
Mailing Services (6) - ...ANSWER...✓✓ Services for which
USPS does not have to compete for business (Market
Dominant).
- First Class Mail
- Periodicals
- USPS Marketing Mail (EDDM)
- Media Mail
- Library Mail
- Extra Services
Shipping Services (6) - ...ANSWER...✓✓ Services where
the USPS competes with other companies, such as UPS
and FedEx.
- Priority Mail Express
- Priority Mail
, 4|Page
- First Class Package Service
- Retail Ground
- Parcel Return Service
- International Mail
S.O.L.E.R. - ...ANSWER...✓✓ Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) - ...ANSWER...✓✓ 3-
5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals - ...ANSWER...✓✓ Items published at least 4
times a year from a known publisher.
