COMMUNICATION SKILLS

Communication Skills
The goal of communication is.. - ANSWER ✓to provide
safe and effective care

The most important skill a PSW can learn is.. - ANSWER
✓Effective communication

Communication - ANSWER ✓Exchange of information
between two people.

Communication is usually.. - ANSWER ✓face to face

Communication is.. - ANSWER ✓A two way process

Communication involves.. - ANSWER ✓sender, message,
receiver, and response to the message (feedback)

During exchange each person acts both as - ANSWER
✓sender and receiver

Sender of the message - ANSWER ✓Take the message,
encode thoughts, feelings into words, and gestures that
they understand

How is the message transmitted to receiver? - ANSWER
✓Through sound, sight, and touch

, Receiver - ANSWER ✓Decode the verbal and nonverbal
transmission to make sense of the thought and feelings

Through feedback the receiver lets the sender know
whether the message was.. - ANSWER ✓received and
understood

The sender and receiver switch roles by.. - ANSWER
✓transmitting information back and forth

Factors that influence good communication.. - ANSWER
✓perceptions, experiences, physical and mental health,
emotions, values, beliefs, culture, gender, age

What is easier if the people involved respect each other? -
ANSWER ✓Communication

What is the ultimate goal of communication? - ANSWER
✓To have a mutual understanding of the message.

Two parts of face to face communication.. - ANSWER
✓verbal and non verbal

What is verbal communication? - ANSWER ✓Spoken
words

What is non-verbal communication? - ANSWER ✓Feeling
or message given without words