CNA/GNA PRACTICE: COMMUNICATION
AND INTERPERSONAL SKILLS 1 QUESTIONS
WITH ANSWERS LATEST UPDATE 2025/2026
Active listening is important because
It prevents misunderstandings
A resident calls the nurses aide and says, "Someone spilled water onto my
bed." The nurse aide observes a wet area on the pad, directly under the
resident. The nurse aide should
change the linens and make a mental note to offer a bedpan more often
When communicating with a non-verbal resident, the nurse aide should use
all of the following EXCEPT
assuming the resident has no way of communicating and provide routine care
Although a resident says "Fine" when asked how she feels, the nurse aide
suspects the resident is in pain because
the resident is grimacing
When interacting with clients, the nurse aide should remember that
more than half of all communication is non verbal
The best approach if you are not sure how to use a piece of equipment is to
, ask the nurse for instructions
When communicating with the client's family, the nurse aide SHOULD
listen to concerns and offer support
A visitor enters the room while the nurse aide is changing the client. How
SHOULD the nurse aide respond?
would you please wait in the lobby?
In order to communicate clearly with a client who has hearing loss, the nurse
aide should
look directly at the client when speaking
How can the nurse aide BEST help a client who is not accepting a loss?
encourage the client to talk about the loss
Which of the following is an acceptable way for the CNA to cope with feelings
of anger and frustration?
ask your supervisor for time to talk about your feelings
Which is the best way to talk to a resident with a vision impairment?
announce your presence before entering a room
AND INTERPERSONAL SKILLS 1 QUESTIONS
WITH ANSWERS LATEST UPDATE 2025/2026
Active listening is important because
It prevents misunderstandings
A resident calls the nurses aide and says, "Someone spilled water onto my
bed." The nurse aide observes a wet area on the pad, directly under the
resident. The nurse aide should
change the linens and make a mental note to offer a bedpan more often
When communicating with a non-verbal resident, the nurse aide should use
all of the following EXCEPT
assuming the resident has no way of communicating and provide routine care
Although a resident says "Fine" when asked how she feels, the nurse aide
suspects the resident is in pain because
the resident is grimacing
When interacting with clients, the nurse aide should remember that
more than half of all communication is non verbal
The best approach if you are not sure how to use a piece of equipment is to
, ask the nurse for instructions
When communicating with the client's family, the nurse aide SHOULD
listen to concerns and offer support
A visitor enters the room while the nurse aide is changing the client. How
SHOULD the nurse aide respond?
would you please wait in the lobby?
In order to communicate clearly with a client who has hearing loss, the nurse
aide should
look directly at the client when speaking
How can the nurse aide BEST help a client who is not accepting a loss?
encourage the client to talk about the loss
Which of the following is an acceptable way for the CNA to cope with feelings
of anger and frustration?
ask your supervisor for time to talk about your feelings
Which is the best way to talk to a resident with a vision impairment?
announce your presence before entering a room
