FOOD SERVICE MANAGER EXAMINATION TEST
2026 FULL QUESTIONS AND CORRECT
ANSWERS
◉What are the 3 major categories of change? Answer: Technological
Changes: new equipment and processes
Environmental Change: all non-technological change that occurs outside
the organization
Internal Change: Budget policy, personnel and the like
◉What is Efficiency?
What is Effectiveness? Answer: Efficiency: Doing things right
Effectiveness: Doing the right thing
◉What does communication have to do with efficiency and
effectiveness? Answer: Communication has a major role in determining
how effectively people work together and coordinate their efforts to
achieve an organizations objectives
,◉What is interpersonal communication? Answer: An interactive
process between individuals that involves sending and receiving verbal
and non-verbal messages
◉What are barriers to communication? Answer: Informal channel
which is inevitable, management should use it to complement formal
channels of communication
◉What is the "grapevine" Answer: Informal channel which is
inevitable, management should use it to complement formal channels of
communication
◉What are three types of management skills, what does each mean, and
in what level of management is it used most? Answer: Conceptual
Skills: understanding how the parts of a business relate to the whole,
involves decision-making, planning and organizing (Upper
Management)
Human Relations Skills: understanding people and working well with
them (Middle Management)
Technical Skills: specific abilities people use to perform their job (1st
line supervisors)
,◉What are the levels of management, what do the do and what are some
of examples of this type of management? Answer: What are the levels
of management, what do the do and what are some of examples of this
type of management?
◉What are 3 categories of Management Roles, explain? Answer:
Informational: Monitors and disseminates information. Keeps current on
professional issues, understands internal and external factors that impact
the organization. Acts as a spokesperson for the organization or work
unit.
Interpersonal: Networks internally and externally acting as a liaison.
Serves on committees and works with professional associations
Decision Making: Initiates improvement projects, responsible for
corrective action, allocation of resources and negotiations.
◉What are barriers to decision making? Answer: Complacency,
defensive avoidance, panic, deciding to decline
◉What are the steps in the decision-making process? Answer: Problem
Identification
Establish decision making criteria (which factors have most relevance)
Weighing of Criteria (measure alternatives against the same standard)
Identify alternatives
, Analyzing
Making the decision
Implementing
Evaluating (feedback ; is it effective, efficient, appropriate, adequate)
◉What are 3 decision making styles when dealing with a problem?
Answer: Problem avoider
Problem solver (reactive)
Problem seeker (proactive)—most effective
◉What are 3 types of decision making techniques, explain? Answer:
Intuitive: Based on past experience when a decision must be made
immediately
Scientific: State problem, gather data, identify alternatives, make a
choice, implement, evaluate
Group: used when there is a need
For consensus
To gain acceptance
To minimize conflict
For creative ideas
For expert opinion
2026 FULL QUESTIONS AND CORRECT
ANSWERS
◉What are the 3 major categories of change? Answer: Technological
Changes: new equipment and processes
Environmental Change: all non-technological change that occurs outside
the organization
Internal Change: Budget policy, personnel and the like
◉What is Efficiency?
What is Effectiveness? Answer: Efficiency: Doing things right
Effectiveness: Doing the right thing
◉What does communication have to do with efficiency and
effectiveness? Answer: Communication has a major role in determining
how effectively people work together and coordinate their efforts to
achieve an organizations objectives
,◉What is interpersonal communication? Answer: An interactive
process between individuals that involves sending and receiving verbal
and non-verbal messages
◉What are barriers to communication? Answer: Informal channel
which is inevitable, management should use it to complement formal
channels of communication
◉What is the "grapevine" Answer: Informal channel which is
inevitable, management should use it to complement formal channels of
communication
◉What are three types of management skills, what does each mean, and
in what level of management is it used most? Answer: Conceptual
Skills: understanding how the parts of a business relate to the whole,
involves decision-making, planning and organizing (Upper
Management)
Human Relations Skills: understanding people and working well with
them (Middle Management)
Technical Skills: specific abilities people use to perform their job (1st
line supervisors)
,◉What are the levels of management, what do the do and what are some
of examples of this type of management? Answer: What are the levels
of management, what do the do and what are some of examples of this
type of management?
◉What are 3 categories of Management Roles, explain? Answer:
Informational: Monitors and disseminates information. Keeps current on
professional issues, understands internal and external factors that impact
the organization. Acts as a spokesperson for the organization or work
unit.
Interpersonal: Networks internally and externally acting as a liaison.
Serves on committees and works with professional associations
Decision Making: Initiates improvement projects, responsible for
corrective action, allocation of resources and negotiations.
◉What are barriers to decision making? Answer: Complacency,
defensive avoidance, panic, deciding to decline
◉What are the steps in the decision-making process? Answer: Problem
Identification
Establish decision making criteria (which factors have most relevance)
Weighing of Criteria (measure alternatives against the same standard)
Identify alternatives
, Analyzing
Making the decision
Implementing
Evaluating (feedback ; is it effective, efficient, appropriate, adequate)
◉What are 3 decision making styles when dealing with a problem?
Answer: Problem avoider
Problem solver (reactive)
Problem seeker (proactive)—most effective
◉What are 3 types of decision making techniques, explain? Answer:
Intuitive: Based on past experience when a decision must be made
immediately
Scientific: State problem, gather data, identify alternatives, make a
choice, implement, evaluate
Group: used when there is a need
For consensus
To gain acceptance
To minimize conflict
For creative ideas
For expert opinion
