MKT223 Customer Service Module 3 Test 2020 (50 Questions)

MKT223 Customer Service Module 3 Test 2020




QUESTION 1

An outcome to a disagreement in which both parties walk away feeling that they got what

they wanted or needed is a:

Problem event

Win-win situation

Rational situation

Long-term event

QUESTION 2

The circadian rhythm “clock” often establishes a body’s least period of performance.

True

False

QUESTION 3

Telling a customer, “You really don’t want that color, do you, Mrs. Brown?” is a:

Good method to get the customer to make a decision

Routine question asked by top sales professionals

Very positive approach to decisions

Way to sound as if you are challenging the customer’s decision making

QUESTION 4

Because of past experiences with other customers, you may be tempted to:

Ask the customer to go to another store for service

Make faulty assumptions

Make sure the customer is incorrect about your wishes