C235 - Training and Development PA
UPDATED Questions and CORRECT
Answers
Analyze how training and development is strategically important to an organization - CORRECT
ANSWER - 1. creating value for customers through training.
2. increasing shareholder returns by investing in training and development
3. creating a competitive advantage through human capital
What are the steps of the ADDIE model of training and development - CORRECT
ANSWER - Assessment
Design
Development
Implementation
Evaluation
Age Discrimination in Employment Act - CORRECT ANSWER - Select to training
programs can't be based on age. 40 and over applicable.
Civil Rights Act - CORRECT ANSWER - Need to monitor for signs of adverse impact for
employees
Americans with Disabilities Act - CORRECT ANSWER - Reasonable accommodations
may be needed
Copyright Act - CORRECT ANSWER - Prohibits printing, duplication, distribution, or
vending copies of another's literary, artistic, other creative expressions except under certain
circumstances
,What are two traditional approaches to the development of competency models? - CORRECT
ANSWER - Traditionally, trainers have focused on the development of skills and
educators have focused on the transmission of knowledge
What are the limitations of each of these approaches? - CORRECT ANSWER -
Competency models suggest that both of these approaches are too narrow in that effective
behavior in any job requires a combination of skills, knowledge, and other characteristics
What are the 4 Competency Stages - CORRECT ANSWER - 1. Acquiring
2. Applying
3. Mastering
4. Influencing
What two actions are preformed to develop a competency model? - CORRECT
ANSWER - 1. Determining Traits of employees who hold that positions
2. Identify the organizations top-performing performers (in that role)
What are the competencies must a trainer possess? - CORRECT ANSWER - 1. Training
Expert
2. Subject matter expert
3. Consultant
4. Communications Expert
What main goal of conducting an organizational level needs assessment? - CORRECT
ANSWER - Organizational goals, strategies, philosophies are most important to the job in
question, the organizational support for training, and the resources available.
What is the main goal of conducting a task level needs assessment? - CORRECT
ANSWER - Which tasks are important, frequent, and difficult as well as the KSAOs
necessary to accomplish the task
, What are the four principles for the design of training for adult learners - CORRECT
ANSWER - 1. Need to know 'the why'
2. Need to be self-directed in their learning
3. Bring extensive work-related experiences into training
4. Enter the training with a problem-centered approach to learning and seek immediate
application
Diverger - CORRECT ANSWER - 1. Concrete Experience
2. Reflective Observation
Assimilator - CORRECT ANSWER - 1. Reflective Observation
2. Abstract Conceptualization
Converger - CORRECT ANSWER - 1. Abstract Conceptualization
2. Active Experimentation
Accommodator - CORRECT ANSWER - 1. Active Experimentation
2. Concrete Experience
Describe the best practice in conducting a pilot program - CORRECT ANSWER -
Controlled environment with a select audience that represents perhaps the most receptive
possible segment of the overall target audience.
What is the best method to determine the effectiveness of a training program? - CORRECT
ANSWER - Assign some trainees randomly to an experimental group and leave the rest in
a control group that will receive no training
What are the common characteristics that good trainers will possess - CORRECT
ANSWER - 1. Training Expert (including knowledge of learning theories)
2. Knowledge of the content of the training
UPDATED Questions and CORRECT
Answers
Analyze how training and development is strategically important to an organization - CORRECT
ANSWER - 1. creating value for customers through training.
2. increasing shareholder returns by investing in training and development
3. creating a competitive advantage through human capital
What are the steps of the ADDIE model of training and development - CORRECT
ANSWER - Assessment
Design
Development
Implementation
Evaluation
Age Discrimination in Employment Act - CORRECT ANSWER - Select to training
programs can't be based on age. 40 and over applicable.
Civil Rights Act - CORRECT ANSWER - Need to monitor for signs of adverse impact for
employees
Americans with Disabilities Act - CORRECT ANSWER - Reasonable accommodations
may be needed
Copyright Act - CORRECT ANSWER - Prohibits printing, duplication, distribution, or
vending copies of another's literary, artistic, other creative expressions except under certain
circumstances
,What are two traditional approaches to the development of competency models? - CORRECT
ANSWER - Traditionally, trainers have focused on the development of skills and
educators have focused on the transmission of knowledge
What are the limitations of each of these approaches? - CORRECT ANSWER -
Competency models suggest that both of these approaches are too narrow in that effective
behavior in any job requires a combination of skills, knowledge, and other characteristics
What are the 4 Competency Stages - CORRECT ANSWER - 1. Acquiring
2. Applying
3. Mastering
4. Influencing
What two actions are preformed to develop a competency model? - CORRECT
ANSWER - 1. Determining Traits of employees who hold that positions
2. Identify the organizations top-performing performers (in that role)
What are the competencies must a trainer possess? - CORRECT ANSWER - 1. Training
Expert
2. Subject matter expert
3. Consultant
4. Communications Expert
What main goal of conducting an organizational level needs assessment? - CORRECT
ANSWER - Organizational goals, strategies, philosophies are most important to the job in
question, the organizational support for training, and the resources available.
What is the main goal of conducting a task level needs assessment? - CORRECT
ANSWER - Which tasks are important, frequent, and difficult as well as the KSAOs
necessary to accomplish the task
, What are the four principles for the design of training for adult learners - CORRECT
ANSWER - 1. Need to know 'the why'
2. Need to be self-directed in their learning
3. Bring extensive work-related experiences into training
4. Enter the training with a problem-centered approach to learning and seek immediate
application
Diverger - CORRECT ANSWER - 1. Concrete Experience
2. Reflective Observation
Assimilator - CORRECT ANSWER - 1. Reflective Observation
2. Abstract Conceptualization
Converger - CORRECT ANSWER - 1. Abstract Conceptualization
2. Active Experimentation
Accommodator - CORRECT ANSWER - 1. Active Experimentation
2. Concrete Experience
Describe the best practice in conducting a pilot program - CORRECT ANSWER -
Controlled environment with a select audience that represents perhaps the most receptive
possible segment of the overall target audience.
What is the best method to determine the effectiveness of a training program? - CORRECT
ANSWER - Assign some trainees randomly to an experimental group and leave the rest in
a control group that will receive no training
What are the common characteristics that good trainers will possess - CORRECT
ANSWER - 1. Training Expert (including knowledge of learning theories)
2. Knowledge of the content of the training
