C235 Training and Development WGU
UPDATED ACTUAL Questions and
CORRECT Answers
360 Degree Review - CORRECT ANSWER - Receiving feedback from all those affected
by the work of a particular individual, including customers, suppliers, bosses, subordinates,
peers, and others.
4 Cs - CORRECT ANSWER - Communication skills, collaboration skills, cognitive skills,
and consulting skills.
ABC Rule - CORRECT ANSWER - A way in which to deliver both positive and negative
feedback that is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
ADDIE Model - CORRECT ANSWER - A common framework for training and
development where the five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
ASTD Competency Model - CORRECT ANSWER - States the competencies needed by
trainers and facilitators, including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g., thinking strategically),
and personal traits (e.g., adaptability).
Action Learning - CORRECT ANSWER - An approach to leadership development that
integrates classroom learning and on-the-job learning by working on real problems.
Adverse Impact - CORRECT ANSWER - A substantially different rate of selection in
hiring, promotion or other employment decision which works to the disadvantage of members of
a race, sex or ethnic group.
,Affirmative Defense - CORRECT ANSWER - Supervisors are taught what sexual
harassment is, how to prevent it, and what to do in case an employee claims that he or she has
been a victim of sexual harassment.
Alternation Rankins - CORRECT ANSWER - A ranking approach where a supervisor will
identify the top and bottom performers, remove their names from the group of ratees, and repeat
this process until all employees are ranked.
Action Plan - CORRECT ANSWER - A plan developed at the end of training to aid in
transfer, overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous - CORRECT ANSWER - A type of e-learning in which students do not
interact at the same time, but whenever they are available.
Behavior Model Training - CORRECT ANSWER - One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory level.
Behavior Shaping - CORRECT ANSWER - Refers to the selective reinforcement of
successfully approximate performance of a target behavior until the target is achieved.
Behavior thinking - CORRECT ANSWER - If what a leader is doesn't seem to explain
effectiveness, perhaps it is what a leader does.
Behavior Objective - CORRECT ANSWER - Clearly states what a participant should be
able to do at the end of the program.
Behavioral Related Anchor Ranking Scales - CORRECT ANSWER - A ratings approach
where several dimensions of job performance are drawn from a job analysis and "anchored" at
each of several points with statements of behavior reflecting the level of performanc
, Blended Learning - CORRECT ANSWER - All information and knowledge sharing that
has been done in class traditionally through lecture is "flipped" to an online environment and
class time is used instead for discussion, synthesis, and application.
Build Up Aproach - CORRECT ANSWER - Strong experimental evidence at lower levels
in the training evaluation model was used to support the less direct and less conclusive evidence
at the higher levels of the model.
Buy or Build - CORRECT ANSWER - The decision organizations face relating to
investments in selecting new employees versus investments in training and development of
current human resources.
CLO - CORRECT ANSWER - Chief Learning Officer, sometimes referred to as the CKO
or "Chief Knowledge Officer." This is a strategic position charged with thinking critically about
the organization's long-term needs for talent and how best to position the training and
development process within the broader framework of the organization's capabilities to fulfill
customer needs and fend off potential competitive rivals.
Career - CORRECT ANSWER - A series of work-related positions a person holds
throughout life.
Career Development - CORRECT ANSWER - Doing both career management and career
planning together is sometimes called career development.
Career Management - CORRECT ANSWER - Doing both career management and career
planning together is sometimes called career development.
Career Planning - CORRECT ANSWER - How an individual views career moves in order
to achieve life goals, as well as discovering what knowledge, skills, abilities, or other
characteristics need to be developed over time in order to qualify for promotions and/or job
changes that align with the individuals desired direction.
UPDATED ACTUAL Questions and
CORRECT Answers
360 Degree Review - CORRECT ANSWER - Receiving feedback from all those affected
by the work of a particular individual, including customers, suppliers, bosses, subordinates,
peers, and others.
4 Cs - CORRECT ANSWER - Communication skills, collaboration skills, cognitive skills,
and consulting skills.
ABC Rule - CORRECT ANSWER - A way in which to deliver both positive and negative
feedback that is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the
organizational consequences are C").
ADDIE Model - CORRECT ANSWER - A common framework for training and
development where the five steps in the model are Assessment, Design, Development,
Implementation, and Evaluation.
ASTD Competency Model - CORRECT ANSWER - States the competencies needed by
trainers and facilitators, including "foundational" competencies, such as interpersonal skills (e.g.,
communicating effectively), business and management knowledge (e.g., thinking strategically),
and personal traits (e.g., adaptability).
Action Learning - CORRECT ANSWER - An approach to leadership development that
integrates classroom learning and on-the-job learning by working on real problems.
Adverse Impact - CORRECT ANSWER - A substantially different rate of selection in
hiring, promotion or other employment decision which works to the disadvantage of members of
a race, sex or ethnic group.
,Affirmative Defense - CORRECT ANSWER - Supervisors are taught what sexual
harassment is, how to prevent it, and what to do in case an employee claims that he or she has
been a victim of sexual harassment.
Alternation Rankins - CORRECT ANSWER - A ranking approach where a supervisor will
identify the top and bottom performers, remove their names from the group of ratees, and repeat
this process until all employees are ranked.
Action Plan - CORRECT ANSWER - A plan developed at the end of training to aid in
transfer, overcoming potential obstacles back at work, and avoiding relapse.
Asychroneous - CORRECT ANSWER - A type of e-learning in which students do not
interact at the same time, but whenever they are available.
Behavior Model Training - CORRECT ANSWER - One well-researched approach to
developing leaders in a classroom setting, particularly at the supervisory level.
Behavior Shaping - CORRECT ANSWER - Refers to the selective reinforcement of
successfully approximate performance of a target behavior until the target is achieved.
Behavior thinking - CORRECT ANSWER - If what a leader is doesn't seem to explain
effectiveness, perhaps it is what a leader does.
Behavior Objective - CORRECT ANSWER - Clearly states what a participant should be
able to do at the end of the program.
Behavioral Related Anchor Ranking Scales - CORRECT ANSWER - A ratings approach
where several dimensions of job performance are drawn from a job analysis and "anchored" at
each of several points with statements of behavior reflecting the level of performanc
, Blended Learning - CORRECT ANSWER - All information and knowledge sharing that
has been done in class traditionally through lecture is "flipped" to an online environment and
class time is used instead for discussion, synthesis, and application.
Build Up Aproach - CORRECT ANSWER - Strong experimental evidence at lower levels
in the training evaluation model was used to support the less direct and less conclusive evidence
at the higher levels of the model.
Buy or Build - CORRECT ANSWER - The decision organizations face relating to
investments in selecting new employees versus investments in training and development of
current human resources.
CLO - CORRECT ANSWER - Chief Learning Officer, sometimes referred to as the CKO
or "Chief Knowledge Officer." This is a strategic position charged with thinking critically about
the organization's long-term needs for talent and how best to position the training and
development process within the broader framework of the organization's capabilities to fulfill
customer needs and fend off potential competitive rivals.
Career - CORRECT ANSWER - A series of work-related positions a person holds
throughout life.
Career Development - CORRECT ANSWER - Doing both career management and career
planning together is sometimes called career development.
Career Management - CORRECT ANSWER - Doing both career management and career
planning together is sometimes called career development.
Career Planning - CORRECT ANSWER - How an individual views career moves in order
to achieve life goals, as well as discovering what knowledge, skills, abilities, or other
characteristics need to be developed over time in order to qualify for promotions and/or job
changes that align with the individuals desired direction.
