Answers
Workers in a workplace can help avoid cross-cultural
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misunderstandings by |\
A. cultivating cultural understanding of fellow workers and
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customers/clients B. maintaining a professional appearance at all |\ |\ |\ |\ |\ |\ |\ |\
times
C. interacting with others influenced by their own cultural beliefs
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D. not serving customers/clients with whom they feel
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uncomfortable
A. cultivating cultural understanding of fellow workers and
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customers/clients
_____ environments engender increased knowledge and respect
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for the health team members for each other.
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A. Collaborative and aggressive
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B. Collaborative and passive
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C. Collaborative and reactive
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D. Collaborative and participative
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D. Collaborative and participative
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All of these are guidelines for establishing and preserving long-
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term relationship except _____.
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A. understand the mission, strategic priorities
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B. try to limit transparency in communicating information
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C. reach out to stakeholders at the program onset
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D. keep an open communication flow exchange
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,B. try to limit transparency in communicating information
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_____ allows health system managers, policy makers, and
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clinicians to find ways of implementing the desired conditions for
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workers while meeting the expectations of patients.
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A. Negotiation
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B. Teamwork
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C. Political maneuvering
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D. Resource allocation
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B. Teamwork
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Examples of healthcare organizations collaborating on a range of
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project include the following except_ .
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A. health and social care partners working collaboratively across
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a region to improve the provision of Urgent Care services
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B. price fixing arrangements
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C. community Healthcare and Acute Care partners working
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collaboratively to reduce excess bed days |\ |\ |\ |\ |\
D. the development of a joint cancer strategy involving multiple
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organizations, third sector partners and others |\ |\ |\ |\ |\
B. price fixing arrangements
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Marked by the growing use and influence of emerging/disruptive
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technologies - cloud, mobile devices, big data, advanced |\ |\ |\ |\ |\ |\ |\ |\
analytics, and others, system thinking is ________. |\ |\ |\ |\ |\ |\
A. a luxury that can't be afforded
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B. a business survival strategy
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C. can be ignored
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D. costly
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B. a business survival strategy
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In contrast with constructive accountability, _____ is a process in
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which two or more people or groups discuss their needs and
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, differences of opinion and eventually develop a solution.
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A. ethical conflict
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B. legal conflict
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C. constructive conflict
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D. neutral conflict
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C. constructive conflict
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Sound ______ strategies are needed to create a healthy
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organization culture in which subordinates, team members, and
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leaders achieve results.
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A. financial
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B. operational
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C. communication
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D. accounting
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C. communication
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The strategic plans are usually the responsibility of ____________.
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A. lower management
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B. middle management
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C. senior management
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D. outside managers
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C. senior management
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Self-aware leaders exhibit which of the following characteristics?
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A. They know themselves, including strengths and weaknesses.
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B. They delegate their decisions to others.
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C. They do not seek feedback from others.
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D. They do not have high self-esteem.
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A. They know themselves, including strengths and weaknesses
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