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Roles of consultants Expert- Disadvantage - ANSWER-
Lack of trust, full
disclosure and failure to follow
expert advice
Roles of consultants Pair of Hands- Advantage - ANSWER-
Easy, less involved
more to provide expertise to fulfill the manager, but
less satisfying
Roles of consultants Pair of Haids- DisAdvantage - ANSWER-
No control over
info, lack of collaboration,
blame
Role of consultants Collaborative- Advantage - ANSWER-
Equal commitment,
expertise plus institutional knowledge provide most
appropriate answer, leave
manager with reusable
tools
, Role of consultants Collaborative- Disadvantage - ANSWER-
Mgr thinks waste of time only want expertise to support
decisions already made, and collab seen as shortcoming of
consultant
ROI - ANSWER-Return on investment
BCR - ANSWER-Benefit-cost ratio
Return on Investment - ANSWER-Financial return to
investing in a program,
process or perf imprvment solution. and
economic indicator
ROI Formula - ANSWER-ROI%=(Net Program Benefits / by
Program costs) X
100
BCR Formula - ANSWER-=Program Benefits /program Costs
Workforce Analytics - ANSWER-An advance set of data
analysis tools and
metrics for comprehensive workforce performance
measurement and
improvement
Engaging in Workforce Analytics - ANSWER-Enables HR
professionals to be