TESTBANK
CommunicationinNursing10thEdition
JuliaBalzerRiley
, TableofContents
Chapter1:Responsible,Assertive,CaringCommunicationinNursingChapter
2: The Client-Nurse Relationship: A Helping RelationshipChapter 3:
Solving Problems Together
Chapter4:UnderstandingEachOther:CommunicationandCultureCh
apter 5: Demonstrating Warmth
Chapter 6: Showing
RespectChapter 7: Being
GenuineChapter 8: Being
EmpatheticChapter9:UsingSelf-
DisclosureChapter 10: Being
specificChapter 11: Asking
QuestionsChapter12:Expressing
OpinionsChapter 13: Using
Humor
Chapter14:EmbracingtheSpiritualJourneyofHealthCaring,MeaningMakingChapter 15:
Requesting Support
Chapter16:OvercomingEvaluationAnxietyCha
pter 17: Working with Feedback Chapter
18: Using Relaxation technique
Chapter19:IncorporatingImageryinProfessionalPracticeandSelf-
CareChapter 20 Incorporating Positive Self-Talk
Chapter21:LearningtoWorkTogetherinGroups
Chapter22:TheChangingWorldofElectronicCommunicationCh
apter 23: Learning Confrontation skills
Chapter24:RefusingUnreasonableRequests
Chapter25:CommunicatingAssertivelyandResponsiblywithDistressedClientsandColleaguesChap
ter 26: Communicating Assertively and Responsibly withAggressive Clientsand
ColleaguesChapter 27: Communicating Assertively and Responsibly with Unpopular Clients
Chapter29:CommunicatingattheEnd-of-
LifeChapter 30: Continuing the Commitment
,BalzerRiley:CommunicationinNursing,10thEdition
Chapter1:Responsible,Assertive,CaringCommunicationinNursing
Test @Bank
@MultipleChoice
1. Whichstatementdescribestheaffectiveaspectoflearningeffective
@communication @strategies?
a. “Thenurseshoulduseclear,directstatementsusingobjectivewords.”
b. “Thenurseusesbodylanguagethatiscongruentwith @theverbal @message.”
c. “Thenursebelievesthatpositivecommunicationstrategiesbuildconfidence.”
d. “Thenursepractices @assertiveandresponsiblecommunicationstrategies.”
ANS:C
Learning @involves @three @domains: @the @cognitive @aspects @(understanding @and
@ meaning), @affective @aspects @(feelings, @ values, @and @attitudes), @and @psychomotor
@aspects @(physical @ capability).Learning @ basic @communication @skills @ involves @the
@cognitive @domain; @ building @confidence @through @a @ belief @ in @the @ value @and @ impact @of
@positive @ communication @ is @the @ affective @domain; @and @putting @ skills @ into @action @ is
@the @psychomotor @domain.DIF: @ Comprehension @REF: @p. @13 @TOP: @Integrated
@Process: @Communication @andDocumentation @MSC: @Psychosocial @Integrity
2. Thenursemanagerasksthestaffnursetoworkanextrashift.Whichresponseby @the
@staff @ nurse @ is @assertive @and @ based @on @rational @ beliefs?
a. “Idon’twantyou @upset,soIwillworkextra.”
b. “WhydoIalwayshavetocoverextrashifts?”
c. “Iamnotabletoworkanextrashift.”
d. “Ifyoucan’tfindanyoneelse,Iwilldo @it.”
ANS:C
The @staff @nurse @may @turn @down @even @a @reasonable @request; @an @assertive @response
@avoids @ irrational @ beliefs. @Irrational @ beliefs @occur @as @a @result @of @ being @anxious @about
@assertiveness @or @ focusing @on @possible @ negative @outcomes.DIF: @ Analysis @REF: @p. @8
@TOP: @Integrated @Process: @Communication @and @Documentation @ MSC: @Safe @and
@Effective @Care @Environment: @Management @of @ Care
, 3. A @nurse @manager @offers @a @staff @nurse @a @choice @between @working @8- @or @12-
hour @shifts.Whichstatement,if @madebythestaffnurse, @isnonassertiveandmay @result
@ ina @ frustrated @response @ from @the @ nurse @ manager?
a. “Iwantto @decidetheshiftsforalloftheotherstaffnurses.”
b. “Dowhateveryouwant.Itdoesn’treallymattertome.”
c. “Thankyouforofferingmeachoice.Iprefer12-hourshifts.”
d. “YouwillneverbeabletogivemewhatIreallywantto @work.”
ANS:B
A @statement @that @allows @others @to @make @decisions @for @a @person @is @an @example @of @a
@nonassertive @ style @of @communication; @the @response @of @others @to @a @nonassertive
@statement @ may @ include @disrespect, @guilt, @anger, @or @frustration. @Statements @that @ make
@choices @ for @others @or @that @are @accusations @are @examples @of @aggressive @ styles @of
@communication; @the @response @of @others @to @an @aggressive @ statement @ may @ include
@hurt, @defensiveness, @or @humiliation. @ A @statement @that @allows @ making @one’s @own
@decisions @ is @an @example @of @assertive @ style @ of @communication; @the @response @of
@others @to @an @assertive @ statement @ may
@ includemutualrespect.DIF:AnalysisREF:p.7TOP:IntegratedProcess:Communication @and
@Documentation @MSC: @Safe @and @Effective @Care @Environment: @Management @of @Care
4. The @nurse @is @providing @care @to @a @patient @who @was @admitted @with @heart
@ failure. @The @patient @has @ not @been @ following @the @prescribed @diet @or @taking @the
@prescribed @ medications. @ Which @type @of @communication @approach @ is @ most
@ important @ for @the @ nurse @to @use @with @this @patient @to @facilitate @a @change @ in @ self-
care @behavior?
a. Authoritative,honest,andoutrightcommunication
b. Assertive,responsible,andcaringcommunication
c. Aggressive,sympathetic,andrealisticcommunication
d. Positive,expert,andfocusedcommunication
ANS:B
Communication @must @be @technically @responsible, @assertive, @and @caring @to @facilitate @a
@change @ in @ behavior.DIF: @ Knowledge/Comprehension @REF: @p. @13 @TOP:
@IntegratedProcess: @Communication @ and @Documentation @ MSC: @Psychosocial @Integrity
5. Whichareexamplesofanursewhoiscommunicatingresponsibly?(Selectall @that
@apply)
a. The @nurse @usesprofanitytorespondtoa @clientwho @isintoxicatedandverbally
@abusive.
b. Thenursehelpsaclienttalktofamilymembersaboutdiscontinuing
@chemotherapy.
CommunicationinNursing10thEdition
JuliaBalzerRiley
, TableofContents
Chapter1:Responsible,Assertive,CaringCommunicationinNursingChapter
2: The Client-Nurse Relationship: A Helping RelationshipChapter 3:
Solving Problems Together
Chapter4:UnderstandingEachOther:CommunicationandCultureCh
apter 5: Demonstrating Warmth
Chapter 6: Showing
RespectChapter 7: Being
GenuineChapter 8: Being
EmpatheticChapter9:UsingSelf-
DisclosureChapter 10: Being
specificChapter 11: Asking
QuestionsChapter12:Expressing
OpinionsChapter 13: Using
Humor
Chapter14:EmbracingtheSpiritualJourneyofHealthCaring,MeaningMakingChapter 15:
Requesting Support
Chapter16:OvercomingEvaluationAnxietyCha
pter 17: Working with Feedback Chapter
18: Using Relaxation technique
Chapter19:IncorporatingImageryinProfessionalPracticeandSelf-
CareChapter 20 Incorporating Positive Self-Talk
Chapter21:LearningtoWorkTogetherinGroups
Chapter22:TheChangingWorldofElectronicCommunicationCh
apter 23: Learning Confrontation skills
Chapter24:RefusingUnreasonableRequests
Chapter25:CommunicatingAssertivelyandResponsiblywithDistressedClientsandColleaguesChap
ter 26: Communicating Assertively and Responsibly withAggressive Clientsand
ColleaguesChapter 27: Communicating Assertively and Responsibly with Unpopular Clients
Chapter29:CommunicatingattheEnd-of-
LifeChapter 30: Continuing the Commitment
,BalzerRiley:CommunicationinNursing,10thEdition
Chapter1:Responsible,Assertive,CaringCommunicationinNursing
Test @Bank
@MultipleChoice
1. Whichstatementdescribestheaffectiveaspectoflearningeffective
@communication @strategies?
a. “Thenurseshoulduseclear,directstatementsusingobjectivewords.”
b. “Thenurseusesbodylanguagethatiscongruentwith @theverbal @message.”
c. “Thenursebelievesthatpositivecommunicationstrategiesbuildconfidence.”
d. “Thenursepractices @assertiveandresponsiblecommunicationstrategies.”
ANS:C
Learning @involves @three @domains: @the @cognitive @aspects @(understanding @and
@ meaning), @affective @aspects @(feelings, @ values, @and @attitudes), @and @psychomotor
@aspects @(physical @ capability).Learning @ basic @communication @skills @ involves @the
@cognitive @domain; @ building @confidence @through @a @ belief @ in @the @ value @and @ impact @of
@positive @ communication @ is @the @ affective @domain; @and @putting @ skills @ into @action @ is
@the @psychomotor @domain.DIF: @ Comprehension @REF: @p. @13 @TOP: @Integrated
@Process: @Communication @andDocumentation @MSC: @Psychosocial @Integrity
2. Thenursemanagerasksthestaffnursetoworkanextrashift.Whichresponseby @the
@staff @ nurse @ is @assertive @and @ based @on @rational @ beliefs?
a. “Idon’twantyou @upset,soIwillworkextra.”
b. “WhydoIalwayshavetocoverextrashifts?”
c. “Iamnotabletoworkanextrashift.”
d. “Ifyoucan’tfindanyoneelse,Iwilldo @it.”
ANS:C
The @staff @nurse @may @turn @down @even @a @reasonable @request; @an @assertive @response
@avoids @ irrational @ beliefs. @Irrational @ beliefs @occur @as @a @result @of @ being @anxious @about
@assertiveness @or @ focusing @on @possible @ negative @outcomes.DIF: @ Analysis @REF: @p. @8
@TOP: @Integrated @Process: @Communication @and @Documentation @ MSC: @Safe @and
@Effective @Care @Environment: @Management @of @ Care
, 3. A @nurse @manager @offers @a @staff @nurse @a @choice @between @working @8- @or @12-
hour @shifts.Whichstatement,if @madebythestaffnurse, @isnonassertiveandmay @result
@ ina @ frustrated @response @ from @the @ nurse @ manager?
a. “Iwantto @decidetheshiftsforalloftheotherstaffnurses.”
b. “Dowhateveryouwant.Itdoesn’treallymattertome.”
c. “Thankyouforofferingmeachoice.Iprefer12-hourshifts.”
d. “YouwillneverbeabletogivemewhatIreallywantto @work.”
ANS:B
A @statement @that @allows @others @to @make @decisions @for @a @person @is @an @example @of @a
@nonassertive @ style @of @communication; @the @response @of @others @to @a @nonassertive
@statement @ may @ include @disrespect, @guilt, @anger, @or @frustration. @Statements @that @ make
@choices @ for @others @or @that @are @accusations @are @examples @of @aggressive @ styles @of
@communication; @the @response @of @others @to @an @aggressive @ statement @ may @ include
@hurt, @defensiveness, @or @humiliation. @ A @statement @that @allows @ making @one’s @own
@decisions @ is @an @example @of @assertive @ style @ of @communication; @the @response @of
@others @to @an @assertive @ statement @ may
@ includemutualrespect.DIF:AnalysisREF:p.7TOP:IntegratedProcess:Communication @and
@Documentation @MSC: @Safe @and @Effective @Care @Environment: @Management @of @Care
4. The @nurse @is @providing @care @to @a @patient @who @was @admitted @with @heart
@ failure. @The @patient @has @ not @been @ following @the @prescribed @diet @or @taking @the
@prescribed @ medications. @ Which @type @of @communication @approach @ is @ most
@ important @ for @the @ nurse @to @use @with @this @patient @to @facilitate @a @change @ in @ self-
care @behavior?
a. Authoritative,honest,andoutrightcommunication
b. Assertive,responsible,andcaringcommunication
c. Aggressive,sympathetic,andrealisticcommunication
d. Positive,expert,andfocusedcommunication
ANS:B
Communication @must @be @technically @responsible, @assertive, @and @caring @to @facilitate @a
@change @ in @ behavior.DIF: @ Knowledge/Comprehension @REF: @p. @13 @TOP:
@IntegratedProcess: @Communication @ and @Documentation @ MSC: @Psychosocial @Integrity
5. Whichareexamplesofanursewhoiscommunicatingresponsibly?(Selectall @that
@apply)
a. The @nurse @usesprofanitytorespondtoa @clientwho @isintoxicatedandverbally
@abusive.
b. Thenursehelpsaclienttalktofamilymembersaboutdiscontinuing
@chemotherapy.
