HCM 301 EXAM REVIEW- CHAPTERS 1-5
The Three P's of Healthcare Management (CH1) - Answer -1. Patience
2. Physicians
3. Payment
The 8 areas of Healthcare Administration (CH1) - Answer -1. Participate in
management duties.
2. Be in Compliance with all governmental regulations.
3. Develop positive relationships on behalf of the company.
4. Utilize survey information to prioritize and address areas of importance.
5. Actively participate in problem solving.
6. Partner with regional and home office support to help overall facility operations.
7. Contribute to an environment that allows for creative thinking and problem solving.
8. Exhibit positive customer service both internal and external customers.
8 Health Care Governance Trends (CH2) - Answer -1. Smaller boards.
2. Balance of members within and outside.
3. Conflicts of interest disclosed.
4. Strategic information presented.
5. Evaluations used to identify issues.
6. Focus on system functioning.
7. Generative source of leadership.
8. Manage change.
6 Barriers and Challenges: Healthcare is a dynamic industry: (Ch2) - Answer -1. Laws
and regulations.
2. Physicians.
3. New technology.
4. Culture of safety.
5. Value base purchasing.
6. Women in top positions.
6 Leadership in a Crisis: (CH3) - Answer -1. Be visible and set the example.
2. Stay calm and exude a confident calm.
3. Communicate clearly.
4. Give brief, honest information.
5. Focus on response.
6. We get through this together.
5 Why Motivation Matters? (CH3) - Answer -Motivated employees:
1. Fully engaged in their work.
2. Contribute at a much higher level.
3. Are invested, happier, healthier, and loyal.
4. Motivate others.
5. Influence better organizational outcomes.
The Three P's of Healthcare Management (CH1) - Answer -1. Patience
2. Physicians
3. Payment
The 8 areas of Healthcare Administration (CH1) - Answer -1. Participate in
management duties.
2. Be in Compliance with all governmental regulations.
3. Develop positive relationships on behalf of the company.
4. Utilize survey information to prioritize and address areas of importance.
5. Actively participate in problem solving.
6. Partner with regional and home office support to help overall facility operations.
7. Contribute to an environment that allows for creative thinking and problem solving.
8. Exhibit positive customer service both internal and external customers.
8 Health Care Governance Trends (CH2) - Answer -1. Smaller boards.
2. Balance of members within and outside.
3. Conflicts of interest disclosed.
4. Strategic information presented.
5. Evaluations used to identify issues.
6. Focus on system functioning.
7. Generative source of leadership.
8. Manage change.
6 Barriers and Challenges: Healthcare is a dynamic industry: (Ch2) - Answer -1. Laws
and regulations.
2. Physicians.
3. New technology.
4. Culture of safety.
5. Value base purchasing.
6. Women in top positions.
6 Leadership in a Crisis: (CH3) - Answer -1. Be visible and set the example.
2. Stay calm and exude a confident calm.
3. Communicate clearly.
4. Give brief, honest information.
5. Focus on response.
6. We get through this together.
5 Why Motivation Matters? (CH3) - Answer -Motivated employees:
1. Fully engaged in their work.
2. Contribute at a much higher level.
3. Are invested, happier, healthier, and loyal.
4. Motivate others.
5. Influence better organizational outcomes.
