HA EXAM 2 – CH. 5 QUESTIONS & ANSWERS
Cultural assessment - Answer -systematic and comprehensive examination of the
cultural care values, beliefs, and practices of individuals, families, and communities
___________________ form the foundation for the clients' plan of care, providing
valuable data for seeing mutual goals, planning care, intervening, and evaluating the
care. - Answer -cultural assessment
________ and _________ determine interpersonal communication style, as well as
health beliefs, values, and practices. - Answer -culture and ethnicity
Culture - Answer -system of shared ideas, rules, and meanings that influence how we
view the world, experience it emotionally, and behave in relation to other people
the meaning of __________ is broader than ___________. - Answer -culture; ethnicity
Ethnic group - Answer -composed of "individuals who self-identify membership with or
belong to a group with shared values, ancestry and experiences"
Race - Answer -social construct concept of dividing people into populations or groups
on the basis of various sets of physical characteristics, usually based on genetic
ancestry
_______________ is not limited to ethnic or minority groups; everyone has it. - Answer
-culture
Goal of Healthy People 2020 - Answer -to reduce health disparities among ethnic or
cultural groups in the US
OMH created the: - Answer -National Standard for Culturally and Linguistically
Appropriate Services in Health and Health Care (the National CLAS Standards)
What are the 4 National CLAS Standards? - Answer -1) principle
2) governance, leadership and workforce
3) communication and language assistance
4) engagement, continuous improvement and accountability
Principle standard: - Answer -provide effective, equitable, understandable, and
respectful quality care and services that are responsive to diverse cultural health beliefs
and practices, preferred languages, health literacy, and other communication needs
Governance, leadership and workforce - Answer --advance and sustain organizational
governance and leadership that promotes CLAS and health equity through policy,
practices, and allocated resources.
, -recruit, promote, and support a culturally and linguistically diverse governance,
leadership, and workforce that are responsive to the population in the service area.
-educate and train governance, leadership, and workforce in culturally and linguistically
appropriate policies and practices on an ongoing basis.
Communication and language assistance: - Answer --offer language assistance to
individuals who have limited English proficiency and/or other communication needs, at
no cost to them, to facilitate timely access to all health care and services
-inform all individuals of the availability of language assistance services clearly and in
their preferred language, verbally and in writing
-ensure the competence of individuals providing language assistance, recognizing that
the use of untrained individuals and/or minors as interpreters should be avoided
-provide easy-to-understand print and multimedia materials and signage in the
languages commonly used by the populations in the service area
Engagement, continuous improvement, and accountability: - Answer -establish
culturally and linguistically appropriate goals, policies and management accountability,
and infuse them throughout the organizations planning and operations
-conduct ongoing assessments of the organizations CLAS related activities and
integrate CLAS related measures into assessment measurement and continuous quality
improvement activities
-collect and maintain accurate and reliable demographic date to monitor and evaluate
the impact of CLAS on health assets and needs and use the cultural and linguistic
diversity of populations in the service area
-partner with the community to design, implement, and evaluate policies, practices and
services to ensure cultural and linguistic appropriateness
-create conflict and grievances/resolution processes that are culturally and linguistically
appropriate to identify, prevent, and resolve conflicts and complaints
-communicate the organizations progress in implementing and sustaining CLAS to all
stakeholders, constituents, and the general public
Cultural competence: - Answer -recognizes the need for a set of skills necessary to
care for people of different cultures
-must not be reduced to knowledge of a static set of traits and beliefs for particular
ethnic groups that is applied to every member of the group
Cultural assessment - Answer -systematic and comprehensive examination of the
cultural care values, beliefs, and practices of individuals, families, and communities
___________________ form the foundation for the clients' plan of care, providing
valuable data for seeing mutual goals, planning care, intervening, and evaluating the
care. - Answer -cultural assessment
________ and _________ determine interpersonal communication style, as well as
health beliefs, values, and practices. - Answer -culture and ethnicity
Culture - Answer -system of shared ideas, rules, and meanings that influence how we
view the world, experience it emotionally, and behave in relation to other people
the meaning of __________ is broader than ___________. - Answer -culture; ethnicity
Ethnic group - Answer -composed of "individuals who self-identify membership with or
belong to a group with shared values, ancestry and experiences"
Race - Answer -social construct concept of dividing people into populations or groups
on the basis of various sets of physical characteristics, usually based on genetic
ancestry
_______________ is not limited to ethnic or minority groups; everyone has it. - Answer
-culture
Goal of Healthy People 2020 - Answer -to reduce health disparities among ethnic or
cultural groups in the US
OMH created the: - Answer -National Standard for Culturally and Linguistically
Appropriate Services in Health and Health Care (the National CLAS Standards)
What are the 4 National CLAS Standards? - Answer -1) principle
2) governance, leadership and workforce
3) communication and language assistance
4) engagement, continuous improvement and accountability
Principle standard: - Answer -provide effective, equitable, understandable, and
respectful quality care and services that are responsive to diverse cultural health beliefs
and practices, preferred languages, health literacy, and other communication needs
Governance, leadership and workforce - Answer --advance and sustain organizational
governance and leadership that promotes CLAS and health equity through policy,
practices, and allocated resources.
, -recruit, promote, and support a culturally and linguistically diverse governance,
leadership, and workforce that are responsive to the population in the service area.
-educate and train governance, leadership, and workforce in culturally and linguistically
appropriate policies and practices on an ongoing basis.
Communication and language assistance: - Answer --offer language assistance to
individuals who have limited English proficiency and/or other communication needs, at
no cost to them, to facilitate timely access to all health care and services
-inform all individuals of the availability of language assistance services clearly and in
their preferred language, verbally and in writing
-ensure the competence of individuals providing language assistance, recognizing that
the use of untrained individuals and/or minors as interpreters should be avoided
-provide easy-to-understand print and multimedia materials and signage in the
languages commonly used by the populations in the service area
Engagement, continuous improvement, and accountability: - Answer -establish
culturally and linguistically appropriate goals, policies and management accountability,
and infuse them throughout the organizations planning and operations
-conduct ongoing assessments of the organizations CLAS related activities and
integrate CLAS related measures into assessment measurement and continuous quality
improvement activities
-collect and maintain accurate and reliable demographic date to monitor and evaluate
the impact of CLAS on health assets and needs and use the cultural and linguistic
diversity of populations in the service area
-partner with the community to design, implement, and evaluate policies, practices and
services to ensure cultural and linguistic appropriateness
-create conflict and grievances/resolution processes that are culturally and linguistically
appropriate to identify, prevent, and resolve conflicts and complaints
-communicate the organizations progress in implementing and sustaining CLAS to all
stakeholders, constituents, and the general public
Cultural competence: - Answer -recognizes the need for a set of skills necessary to
care for people of different cultures
-must not be reduced to knowledge of a static set of traits and beliefs for particular
ethnic groups that is applied to every member of the group
