CHAPTER 6: APPLYING QUALITY
MANAGEMENT IN HEALTHCARE- A
SYSTEMS APPROACH. EXAM
QUESTIONS AND CORRECT ANSWERS.
VERIFIED 2025/2026.
To keep the silo syndrome from disrupting quality improvement effects, healthcare leaders and
managers must adopt an organization-wide collaborative culture that rewards teamwork
collaboration and teamwork
a group of "two or more people who interact dynamically, interdependently, and adaptively
toward a common and valued goal, have specific roles or functions, and have a time-limited
membership
team
charged with accomplishing tasks in an ongoing manner
work teams
formed to address specific challenges
parallel teams
responsible for time-limited deliverables
project or performance improvement team
have oversight responsibilities
management teams
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, a group with "healthcare professionals assuming complementary roles and cooperatively
working together, sharing responsibility for problem-solving and making decisions to formulate
and carry out plans for patient care
collaborative team
supply the essential elements of creative tension that often result in innovations and
improvements
diverse perspectives
true or false: "ideal" employee behaviors may not promote learning
true (non-ideal behaviors help get to root of the problem)
can influence communications in team settings and affect the quality of clinical outcomes
mental models about authority
what are the 5 dysfunctions of a team in order from bottom to top?
absence of trust, fear of conflict, lack of commitment, avoidance of accountability, inattention to
results
a training program that facilities can use to provide healthcare workers with the necessary
collaborative teamwork strategies and tools to improve performance
team STEPPS
what are the 4 general aspects for TeamSTEPPS?
- knowledge
- attitudes
- sustainability
- performance
what does STEPPS stand for?
strategies and tools to enhance performance and patient safety
TeamSTEPPS has emphasis on what 4 things?
- communication
- team leadership
- situation monitoring
- mutual support
evidence based framework to optimize team performance across the healthcare delivery
system; requires clearly defined team structure
another definition for TeamSTEPPS
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
MANAGEMENT IN HEALTHCARE- A
SYSTEMS APPROACH. EXAM
QUESTIONS AND CORRECT ANSWERS.
VERIFIED 2025/2026.
To keep the silo syndrome from disrupting quality improvement effects, healthcare leaders and
managers must adopt an organization-wide collaborative culture that rewards teamwork
collaboration and teamwork
a group of "two or more people who interact dynamically, interdependently, and adaptively
toward a common and valued goal, have specific roles or functions, and have a time-limited
membership
team
charged with accomplishing tasks in an ongoing manner
work teams
formed to address specific challenges
parallel teams
responsible for time-limited deliverables
project or performance improvement team
have oversight responsibilities
management teams
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, a group with "healthcare professionals assuming complementary roles and cooperatively
working together, sharing responsibility for problem-solving and making decisions to formulate
and carry out plans for patient care
collaborative team
supply the essential elements of creative tension that often result in innovations and
improvements
diverse perspectives
true or false: "ideal" employee behaviors may not promote learning
true (non-ideal behaviors help get to root of the problem)
can influence communications in team settings and affect the quality of clinical outcomes
mental models about authority
what are the 5 dysfunctions of a team in order from bottom to top?
absence of trust, fear of conflict, lack of commitment, avoidance of accountability, inattention to
results
a training program that facilities can use to provide healthcare workers with the necessary
collaborative teamwork strategies and tools to improve performance
team STEPPS
what are the 4 general aspects for TeamSTEPPS?
- knowledge
- attitudes
- sustainability
- performance
what does STEPPS stand for?
strategies and tools to enhance performance and patient safety
TeamSTEPPS has emphasis on what 4 things?
- communication
- team leadership
- situation monitoring
- mutual support
evidence based framework to optimize team performance across the healthcare delivery
system; requires clearly defined team structure
another definition for TeamSTEPPS
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
