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Organization - Answer✅✅A systematic arrangement of people to accomplish some
specific purpose
Why do we have organizations? - Answer✅✅-efficiency; to accomplish specific
objectives
-serve society
-provide careers
How do organizations accomplish their objectives? - Answer✅✅-Basic framework
of management
-Decision Making
Basic Framework of Management - Answer✅✅-Planning
-Organizing
-Leading
-Controlling
, Management - Answer✅✅The process of achieving goals, effectively and efficiently
through, and with other people.
What is scientific management? - Answer✅✅The use of the scientific method to
determine the "one best way" to perform a job or task
Frederick Taylor - Answer✅✅"The Father of Scientific Management"
-wrote the first management textbook
Frank and Lilian Gilbreth - Answer✅✅Used scientific management:
-motion studies
-Brick laying example
What is the Legacy of Scientific Management? - Answer✅✅-Fast efficient assembly
lines
-techniques used from fast food to surgery
-job design, selection, training
During the 1920's and 1930's... - Answer✅✅Management is dominated by
"efficiency experts" concentrating on efficiency and productivity above all else
What do you see as some of the problems with this approach to management? -
Answer✅✅Emphasis on productivity and profitability resulted in unhappy workers,
labor unions and strikes
Bureaucracy - Answer✅✅An organization design marked by specialization, division
of labor, authority hierarchies and formal rules and procedures
Max Weber - Answer✅✅Observed that the bureaucracy was the dominant
organization type because it was the most efficient
Mary Parker Follett - Answer✅✅Wrote about human factors in the work place
Elton Mayo - Answer✅✅The Hawthorne Studies
The Hawthorne Effect - Answer✅✅Money is less a factor in determinig output than
group standards, sentiment and security
-realized thee importance of individual needs, goals, expectations
-Began to apply techniques from psychology and sociology to understanding
individuals in the work place
Decision Making - Answer✅✅A process of identifying and selecting a course of
action to solve a problem
What is a problem? - Answer✅✅A situation that occurs when the actual state of
affairs differs from the desired state of affairs