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1. What describes the owner's - ANSWER Strategic vision
2. what is the first step of organizational strategic planning? - ANSWER
developing internal strengths
3. The introduction of statistical tools to analyze the causes of product defects
is associated with which quality improvement approach? - ANSWER six
sigma
4. what is the principal idea of reengineering - ANSWER to revolutionize
key organizational systems and processes
5. How many defects per million are there at Six Sigma, assuming a product or
process is defect-free 99.99966% of the time? - ANSWER Less than 3.4
, 6. What is the last step to Deming's 14 points of quality management? -
ANSWER To take action to accomplish the transformation
7. Process checklists and project audits are components of which
management process? - ANSWER Quality Assurance
8. What is the main objective of an internal quality audit? - ANSWER To
measure effectiveness of an organization's quality management system
9. A company is trying to systematically improve processes by eliminating
nonconformity of their products to product specifications. The company
believes their continuous effort to reduce variation in their process outputs
is key to their business success.
Which quality process is the company utilizing? - ANSWER six sigma
10.Which concept entails all aspects of interaction a company has with its
customers in both sales and service-related environments? - ANSWER
Customer relationship management
11.Dr. Ohmae indicates that customer, corporation, and competitors should be
integrated in a strategic triangle.
What does Dr. Ohmae indicate that an organization can obtain by doing this? -
ANSWER Sustained competitive advantage