IT GLUE CERTIFIED TECHNICIAN
EXAM QUESTIONS AND CORRECT
ANSWERS. VERIFIED 2025/2026.
When you add a step block to a document and you indicate the step and its duration, which of
the following gets added to the end of document?
A. Activity Log
B. Document Author
C. Total Duration
D. Nothing - ANS B. Document Author WRONG!!!!
With one-way sync to a PSA, which of the following statements are correct?
A. Organizations created in IT Glue are not pushed to your PSA
B. Synced Configuration fields that you update in IT Glue will be overwritten by PSA fields
C. Configurations deleted in the PSA will also be deleted in IT Glue
D. Configurations deleted in IT Glue will be orphaned in the PSA
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,E. Sync frequency is limited to once per day - ANS A. Organizations created in IT Glue are not
pushed to your PSA WRONG!!!
In which of these places can you create a table?
A. Quicknotes
B. Textbox field in a Flexible Asset
C. Notes field in a Configuration
D. A Document
E. Notes field in a Password - ANS C. Notes field in a Configuration
D. A Document
E. Notes field in a Password
MISSING Another option
True or False: A revision is created every time a document is autosaved - ANS False
To browse and filter a list of every configuration you have access to
A. From the Dashboard select Configurations
B. Browse to each Organization and select Configurations
C. Select Global > Assets > Configurations
Your Answer
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, D. Select Organizations > Global > Configurations - ANS C. Select Global > Assets >
Configurations
Your Answer
Which of the following contains a list of examples that are all Apps & Services you would
document using flexible assets?
A. Contacts, Passwords, and LAN
B. Printers, Domains, and SSL
C. Applications, File Sharing, and Wireless
D. Passwords and Active Directory - ANS C. Applications, File Sharing, and Wireless
As a Reader or Editor of a document, the way to make it public to share with all my clients is
A. Check the box marked 'Public' at the top of the document
B. Select 'Specific groups and/or users can access this Document' and choose 'Make document
public'
C. Request an Administrator or Manager on your account to make the Document public
D. Create Lite user accounts for all my clients so they can view all documents - ANS C.
Request an Administrator or Manager on your account to make the Document public
Which of the following are kinds of field, specified when designing a Flexible Asset Type?
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
EXAM QUESTIONS AND CORRECT
ANSWERS. VERIFIED 2025/2026.
When you add a step block to a document and you indicate the step and its duration, which of
the following gets added to the end of document?
A. Activity Log
B. Document Author
C. Total Duration
D. Nothing - ANS B. Document Author WRONG!!!!
With one-way sync to a PSA, which of the following statements are correct?
A. Organizations created in IT Glue are not pushed to your PSA
B. Synced Configuration fields that you update in IT Glue will be overwritten by PSA fields
C. Configurations deleted in the PSA will also be deleted in IT Glue
D. Configurations deleted in IT Glue will be orphaned in the PSA
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,E. Sync frequency is limited to once per day - ANS A. Organizations created in IT Glue are not
pushed to your PSA WRONG!!!
In which of these places can you create a table?
A. Quicknotes
B. Textbox field in a Flexible Asset
C. Notes field in a Configuration
D. A Document
E. Notes field in a Password - ANS C. Notes field in a Configuration
D. A Document
E. Notes field in a Password
MISSING Another option
True or False: A revision is created every time a document is autosaved - ANS False
To browse and filter a list of every configuration you have access to
A. From the Dashboard select Configurations
B. Browse to each Organization and select Configurations
C. Select Global > Assets > Configurations
Your Answer
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, D. Select Organizations > Global > Configurations - ANS C. Select Global > Assets >
Configurations
Your Answer
Which of the following contains a list of examples that are all Apps & Services you would
document using flexible assets?
A. Contacts, Passwords, and LAN
B. Printers, Domains, and SSL
C. Applications, File Sharing, and Wireless
D. Passwords and Active Directory - ANS C. Applications, File Sharing, and Wireless
As a Reader or Editor of a document, the way to make it public to share with all my clients is
A. Check the box marked 'Public' at the top of the document
B. Select 'Specific groups and/or users can access this Document' and choose 'Make document
public'
C. Request an Administrator or Manager on your account to make the Document public
D. Create Lite user accounts for all my clients so they can view all documents - ANS C.
Request an Administrator or Manager on your account to make the Document public
Which of the following are kinds of field, specified when designing a Flexible Asset Type?
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
