United Airlines Final Exam Questions And Answers Verified 100% Correct

United Airlines Final Exam Questions And Answers Verified 100% Correct How does the captain alert the purser or other flight attendants - ANSWER Contacts thru the interphone or PA system What are the visible and audible indications of customers in a lavatory who needs assistance? - ANSWER -Amber light and a single chime What does HAM stand for? - ANSWER -History, Allergies, Medications What are flight attendant duties for a disabled passenger? - ANSWER -Provide an individual briefing What are the 3 firefighting role - ANSWER -Fire Fighter Communicator Assist/Runner What is the primary mission of a F.A.M? - ANSWER -to protect the flight deck Who has the authority to remove a customer from the aircraft to engage the safety or comfort of others, the decision will be made by? - ANSWER -The captain working with the GSC (Ground Security Coordinator Determination of unusual customer conduct or behavior must be based on? - ANSWER -Factual observation When can handcuffs be used? - ANSWER -Violent Customers inflicting physical injury to him/herself or any other person on board aircraft A non-violent threatening behavior is an example of what threat level? - ANSWER -Threat level 1 What are the principle components of a bomb? - ANSWER -Time device/switch Power supply/batteries Explosive and initiator/detonator When dealing with on board security incidents, it's important to focus your actions and behaviors on the ideas of which of the following? - ANSWER -De-escalation and containment During a security incident and a crewmember is under duress, call the flight deck via interphone and what must they do? - ANSWER -Introduce themselves using both first and last name Each flight attendant involved in an onboard incident, what must they do? - ANSWER -Complete an IOR and must submit report within 48 hours An intoxicated customer makes a single unsuccessful attempt to get into the flight deck is an example of? - ANSWER -Threat level 4 Malicious damage or defacing of aircraft or furnishing is an example of? - ANSWER -Threat level 2 If a flight deck goes on a lock down during a security incident and the captain is outside, the pilot on the flight deck coordinates with NOC for a clearance to momentarily open door. - ANSWER -true A customer is observed with TSA prohibited item and is not voluntary surrender is an example of? - ANSWER -Threat level 3 What is self-defense stance defined as? - ANSWER -Step back 12-15 in depth Raise your hands to your face Bring elbow to cover rib cage Lower the chin to protect throat During threat level 2 & 3, if time permits, what are the necessary briefer roles? - ANSWER -Flight deck briefer Passenger briefer Assailant briefer What app in your Link do you perform opening and closing inventory? - ANSWER -inflight service app Name an item in the Quick Start Kit that makes serving coffee safe? - ANSWER Safe pour lid What color seal is used for Bistro on Board cart? Liquor? - ANSWER Green/Orange What is the rule we follow when serving beverages with the meal cart? - ANSWER -Three Row Rule During the beverage service, a customer requests the entire can of soda, what would you do? - ANSWER -Open and pour can into cup and give them the can on the side with serviette What is the service flow on all our aircrafts? - ANSWER -Forward to AFT After the main meal services are completed, how often are additional beverage services performed? - ANSWER -every hour When arriving at a non-hub city, what should the galley flight attendant do to the beverage cart prior to arriving? - ANSWER -Restock and seal the cart What are the required items flight attendants recycle on board the aircrafts? - ANSWER -Newspapers, plastic bottles, plastic cups, cans, magazines and menus During phase 4, what should our uniform appearance be based on the uniform schedule? - ANSWER -Full uniform compliance t or f The FSC/ISM/purser should coordinate delivery of flight deck crew meals with flight deck? - ANSWER -true T or F. In premium cabins a beverage service is required regardless of flight time. Flight attendants are to monitor and refresh beverages throughout the flight. - ANSWER -true What are some reasons to comp Choice menu items besides product replacement, premium cabin customers, and unable to swipe credit card? - ANSWER Documented UMNR, GS/1k customers, service recovery When creating a beverage station, you must not block? - ANSWER -Jumpseats or emergency equipment What are two kits on board the aircraft available to flight attendants to use while Inflight? - ANSWER -Inflight Customer Kit (ICK) and Lavatory Kit