Answers |Latest Update| Already Graded A+
HR management ✔Correct Answer-management of human resources, the value added by all
employees -- recent, current, and future
HR-specific activities ✔Correct Answer-performance mgmt (job analysis and competency
modeling)
recruiting & selection
training & development
compensation & benefits
labor & employee relations
examples of external environments ✔Correct Answer-labor markets, employment law, country
cultures
organizational (internal) environments -- examples ✔Correct Answer-wages, turnover, benefits
stakeholders - definition and types ✔Correct Answer-individual/groups with interest, rights, or
ownership in an organization and its activities
owners and investors, customers, employees, society, other orgs.
how do owners and investors measure HRM effectiveness? ✔Correct Answer-financial returns,
corporate reputation, long term survival
how do investors determine a firm's value? ✔Correct Answer-directly through tangible assets
(inventory, equipment, real estate, etc.) and indirectly through intangible assets (reputation as an
employer, employee talent, loyalty, ability to innovate, and change)
how do customers measure HRM effectiveness? ✔Correct Answer-creation of new products,
reducing costs, improving products and service quality
how do employees measure HRM effectiveness? ✔Correct Answer-training and dev, hiring
(demographically similar to customers), employee engagement. pay & benefits, quality of work life,
employability
how does society measure HRM effectiveness? ✔Correct Answer-taxpayer contributors, legal
compliance, community relations, CSR
how do other orgs (provide examples) measure HRM effectiveness? ✔Correct Answer-suppliers,
unions, alliance partners.
reliability, trustworthiness, collaborative prob solving. achievement of shared goals
Is it possible/useful to satisfy every stakeholder group? ✔Correct Answer-No, satisfy the primary
stakeholders, the most important group whose concerns org must address to ensure its own survival
strategic planning ✔Correct Answer-involves a set of procedures for making decisions about org's
long term goals and strategies