WGU C483 - Principles of Management
OBJECTIVE ASSESSMENT - Frequently
Tested Exam Questions With Verified
Multiple Choice and Conceptual Actual 100%
Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. Deming's "14 points" of quality: - ANSWER 1. Create constancy of
purpose—strive for long-term improvement rather than short-term profit.
2. Adopt the new philosophy—don't tolerate delays and mistakes.
3. Cease dependence on mass inspection—build quality into the process on the
front end.
4. End the practice of awarding business on price tag alone—build long-term
relationships.
5. Improve constantly and forever the system of production and service—at each
stage.
6. Institute training and retraining—continually update methods and thinking.
7. Institute leadership—provide the resources needed for effectiveness.
8. Drive out fear—people must believe it is safe to report problems or ask for help.
9. Break down barriers among departments—promote teamwork.
10. Eliminate slogans, exhortations, and arbitrary targets—supply methods, not
buzzwords.
, 11. Eliminate numerical quotas—they are contrary to the idea of continuous
improvement.
12. Remove barriers to pride in workmanship—allow autonomy and spontaneity.
13. Institute a vigorous program of education and retraining—people are assets,
not commodities.
14. Take action to accomplish the transformation—provide a structure that
enables quality.
2. Six sigma quality definition: - ANSWER A method of systematically
analyzing work processes to identify and eliminate virtually all causes of defects,
standardizing the processes to reach the lowest practicable level of any cause of
customer dissatisfaction
3. ISO 9001 definition: - ANSWER A series of quality standards developed by a
committee working under the International Organization for Standardization to
improve total quality in all businesses for the benefit of producers and consumers
4. Re-engineering definition: - ANSWER The principal idea is to revolutionize
key organizational systems and processes to answer this question: "If you were
the customer, how would you like us to operate?"
5. small batch technologies definition: - ANSWER When goods or services are
provided in very low volume
6. large batch technologies definition: - ANSWER Technologies that produce
goods and services in high volume
OBJECTIVE ASSESSMENT - Frequently
Tested Exam Questions With Verified
Multiple Choice and Conceptual Actual 100%
Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. Deming's "14 points" of quality: - ANSWER 1. Create constancy of
purpose—strive for long-term improvement rather than short-term profit.
2. Adopt the new philosophy—don't tolerate delays and mistakes.
3. Cease dependence on mass inspection—build quality into the process on the
front end.
4. End the practice of awarding business on price tag alone—build long-term
relationships.
5. Improve constantly and forever the system of production and service—at each
stage.
6. Institute training and retraining—continually update methods and thinking.
7. Institute leadership—provide the resources needed for effectiveness.
8. Drive out fear—people must believe it is safe to report problems or ask for help.
9. Break down barriers among departments—promote teamwork.
10. Eliminate slogans, exhortations, and arbitrary targets—supply methods, not
buzzwords.
, 11. Eliminate numerical quotas—they are contrary to the idea of continuous
improvement.
12. Remove barriers to pride in workmanship—allow autonomy and spontaneity.
13. Institute a vigorous program of education and retraining—people are assets,
not commodities.
14. Take action to accomplish the transformation—provide a structure that
enables quality.
2. Six sigma quality definition: - ANSWER A method of systematically
analyzing work processes to identify and eliminate virtually all causes of defects,
standardizing the processes to reach the lowest practicable level of any cause of
customer dissatisfaction
3. ISO 9001 definition: - ANSWER A series of quality standards developed by a
committee working under the International Organization for Standardization to
improve total quality in all businesses for the benefit of producers and consumers
4. Re-engineering definition: - ANSWER The principal idea is to revolutionize
key organizational systems and processes to answer this question: "If you were
the customer, how would you like us to operate?"
5. small batch technologies definition: - ANSWER When goods or services are
provided in very low volume
6. large batch technologies definition: - ANSWER Technologies that produce
goods and services in high volume
