WGU C483 Principles of Management
OBJECTIVE ASSESSMENT - Frequently
Tested Exam Questions With Verified
Multiple Choice and Conceptual Actual
100% Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. One of the keys to effective listening involves: - ANSWER finding an
area of interest, The ten key factors to effective listening are—find an area
of interest; judge content, not delivery; hold your fire; listen for ideas; be
flexible; resist distraction; exercise your mind; keep your mind open;
capitalize on thought speed; and work at listening.
2. Downward communication refers to the flow of information from: -
ANSWER Downward communication refers to the flow of information
from higher to lower levels in the organization's hierarchy. Examples include
a manager giving an assignment to an assistant and a supervisor making an
announcement to her subordinates.
3. Which of the following is a disadvantage of oral communication? - ANSWER
The likelihood of ill-considered statements is high.,Oral communication
has disadvantages: it can lead to spontaneous, ill-considered statements
(and regret), and there is no permanent record of it (unless an effort is
made to record it).
,4. In general, difficult and unusual messages should be sent through _____
media, like face-to-face communication. - ANSWER richer, In general,
difficult and unusual messages should be sent through richer media, simple
and routine messages should be transmitted through less rich media, and
multiple media should be used for important messages that one wants to
ensure people attend to and understand.
5. An organization in which there are no barriers to information flow is
referred to as a(n): - ANSWER boundaryless organization., Many
executives and management scholars today consider free access to
information in all directions to be an organizational imperative. A
boundaryless organization is one in which no barriers to information flow
exist. Instead of having people, jobs, processes, and places separated by
boundaries, ideas, information, decisions, and actions move to where they
are most needed.
6. Reflection is a process: - ANSWER by which a person states what he or
she believes the other person is saying, A basic technique called reflection
will help a manager listen effectively. Reflection is a process by which a
person states what he or she believes the other person is saying.
7. Which of these is the process of withholding or distorting information? -
ANSWER Filtering, Filtering is the process of withholding, ignoring, or
distorting information. Senders do this, for example, when they tell the boss
what they think the boss wants to hear or give unwarranted compliments
rather than honest criticism.
,8. The _____ can be destructive when irrelevant and erroneous gossip and
rumors proliferate and harm operations. - ANSWER grapevine, The
grapevine is the social network of informal communications
9. People are more likely to buy into a message that is: - ANSWER simple,
The most powerful and persuasive messages are simple and informative,
are told with stories and anecdotes, and convey excitement. People are
more likely to remember and buy into a message that can be expressed as a
story that is simple, unexpected, concrete, and credible and that includes
emotional content.
10. _____ organizations offer the advantage of fewer problems caused by
filtering of information as it cascades through many layers. - ANSWER
flatter, The smaller the number of authority levels through which
communications must pass, the less information will be lost or distorted
11. An example of filtering would be when a: - ANSWER worker who has
not met his target tells his boss that he has reached it. Filtering is the
process of withholding, ignoring, or distorting information. Senders do this,
for example, when they tell the boss what they think the boss wants to hear
or give unwarranted compliments rather than honest criticism.
12. Messages via oral communication: - ANSWER have no permanent
record., Oral communication includes face-to-face discussion, telephone
conversations, and formal presentations and speeches. Advantages are that
questions can be asked and answered, feedback is immediate and direct,
the receiver(s) can sense the sender's sincerity (or lack thereof ), and oral
communication is more persuasive and sometimes less expensive than
written. However, oral communication also has disadvantages: it can lead to
, spontaneous, ill-considered statements (and regret), and there is no
permanent record of it (unless an effort is made to record it).
13. Which of the following is an advantage of one-way communication over
two-way? - ANSWER Communication is faster and easier.Because it is
faster and easier for the sender, one-way communication is much more
common than it should be.
14. Horizontal communication refers to the flow of information: - ANSWER
Much information needs to be shared among people on the same
hierarchical level. Such horizontal communication can take place among
people in the same work team or in different departments.
15. McClelland's Needs - ANSWER are the needs for achievement,
affiliation, and power
McClelland's need for achievement - ANSWER The need for achievement is
characterized by a strong orientation toward accomplishment and an obsession
with success and goal attainment. Most managers and entrepreneurs in the
United States have high levels of this need and like to see it in their employees.
McClelland's need for affiliation - ANSWER The need for affiliation reflects a
strong desire to be liked by other people. Individuals who have high levels of this
need are oriented toward getting along with others and may be less concerned
with performing at high levels.
OBJECTIVE ASSESSMENT - Frequently
Tested Exam Questions With Verified
Multiple Choice and Conceptual Actual
100% Correct Detailed Answers
Guaranteed Pass!!Current Update!!
1. One of the keys to effective listening involves: - ANSWER finding an
area of interest, The ten key factors to effective listening are—find an area
of interest; judge content, not delivery; hold your fire; listen for ideas; be
flexible; resist distraction; exercise your mind; keep your mind open;
capitalize on thought speed; and work at listening.
2. Downward communication refers to the flow of information from: -
ANSWER Downward communication refers to the flow of information
from higher to lower levels in the organization's hierarchy. Examples include
a manager giving an assignment to an assistant and a supervisor making an
announcement to her subordinates.
3. Which of the following is a disadvantage of oral communication? - ANSWER
The likelihood of ill-considered statements is high.,Oral communication
has disadvantages: it can lead to spontaneous, ill-considered statements
(and regret), and there is no permanent record of it (unless an effort is
made to record it).
,4. In general, difficult and unusual messages should be sent through _____
media, like face-to-face communication. - ANSWER richer, In general,
difficult and unusual messages should be sent through richer media, simple
and routine messages should be transmitted through less rich media, and
multiple media should be used for important messages that one wants to
ensure people attend to and understand.
5. An organization in which there are no barriers to information flow is
referred to as a(n): - ANSWER boundaryless organization., Many
executives and management scholars today consider free access to
information in all directions to be an organizational imperative. A
boundaryless organization is one in which no barriers to information flow
exist. Instead of having people, jobs, processes, and places separated by
boundaries, ideas, information, decisions, and actions move to where they
are most needed.
6. Reflection is a process: - ANSWER by which a person states what he or
she believes the other person is saying, A basic technique called reflection
will help a manager listen effectively. Reflection is a process by which a
person states what he or she believes the other person is saying.
7. Which of these is the process of withholding or distorting information? -
ANSWER Filtering, Filtering is the process of withholding, ignoring, or
distorting information. Senders do this, for example, when they tell the boss
what they think the boss wants to hear or give unwarranted compliments
rather than honest criticism.
,8. The _____ can be destructive when irrelevant and erroneous gossip and
rumors proliferate and harm operations. - ANSWER grapevine, The
grapevine is the social network of informal communications
9. People are more likely to buy into a message that is: - ANSWER simple,
The most powerful and persuasive messages are simple and informative,
are told with stories and anecdotes, and convey excitement. People are
more likely to remember and buy into a message that can be expressed as a
story that is simple, unexpected, concrete, and credible and that includes
emotional content.
10. _____ organizations offer the advantage of fewer problems caused by
filtering of information as it cascades through many layers. - ANSWER
flatter, The smaller the number of authority levels through which
communications must pass, the less information will be lost or distorted
11. An example of filtering would be when a: - ANSWER worker who has
not met his target tells his boss that he has reached it. Filtering is the
process of withholding, ignoring, or distorting information. Senders do this,
for example, when they tell the boss what they think the boss wants to hear
or give unwarranted compliments rather than honest criticism.
12. Messages via oral communication: - ANSWER have no permanent
record., Oral communication includes face-to-face discussion, telephone
conversations, and formal presentations and speeches. Advantages are that
questions can be asked and answered, feedback is immediate and direct,
the receiver(s) can sense the sender's sincerity (or lack thereof ), and oral
communication is more persuasive and sometimes less expensive than
written. However, oral communication also has disadvantages: it can lead to
, spontaneous, ill-considered statements (and regret), and there is no
permanent record of it (unless an effort is made to record it).
13. Which of the following is an advantage of one-way communication over
two-way? - ANSWER Communication is faster and easier.Because it is
faster and easier for the sender, one-way communication is much more
common than it should be.
14. Horizontal communication refers to the flow of information: - ANSWER
Much information needs to be shared among people on the same
hierarchical level. Such horizontal communication can take place among
people in the same work team or in different departments.
15. McClelland's Needs - ANSWER are the needs for achievement,
affiliation, and power
McClelland's need for achievement - ANSWER The need for achievement is
characterized by a strong orientation toward accomplishment and an obsession
with success and goal attainment. Most managers and entrepreneurs in the
United States have high levels of this need and like to see it in their employees.
McClelland's need for affiliation - ANSWER The need for affiliation reflects a
strong desire to be liked by other people. Individuals who have high levels of this
need are oriented toward getting along with others and may be less concerned
with performing at high levels.
